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March 2024 by Tara Carmon
Horrible customer service from manager and hairstylist.
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March 2024 by Marcia Joiner
Shade (my hairstylist) is knowledgeable, takes time, and cares about educating you about your natural hair. She is the best. She is my stylist!! I trust her with my hair.
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February 2024 by Cleidys Brooks
Very goodThanks
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January 2024 by Dionne Baggett
I needed to find something very specific one of the sales ladies went above and beyond to help me find it.
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January 2024 by Sharita Dubose
I live right by an Ulta and drive to this store just to see Jeramy!!! He is amazing! He always makes sure I have what I need! Also today I had the sweetest cashier, Tiffany!! I’ll definitely be back!!
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January 2024 by Roger Redd
Buying gifts ?, yhe store was packed help was relatively easy to go find. Great assistance and a higj dollar ? smell good. The store was clean and very busy
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January 2024 by stephanie marie nunez
The summary I had the worst experience in this place in the beauty salon area I went for a wash and dry with iron included and I have to say that the wash was excellent but when the time came to dry it with the dryer it was a bad job I tell you If I had only chosen with a dryer, I would have left there with my hair like a broom. The work was done by the straightener and the amount of hair spray and oil left it drier than it was, dull and completely greasy and toasted at the same time. So much spray that having said that, I don't understand how blow-drying works with spray, because when I use the straightener on super fine hair that lacks hydration, it's horrible. When I got home my hair got completely tangled as if they had applied a color, super hard, it looked dirty on the top of my hair from so much oil and spray, it moved from below but quickly it got tangled. In short, it was my first visit and I assure you that it will be the last. I didn't say anything to the person because they didn't bother me. I like to criticize anyone's work but it is disappointing that a place that sells expensive quality and salon hair products has this bad service and above all each stylist is supposed to observe what type of hair it is and how they are going to proceed in their work. So that the client is more than satisfied, I make my hair dirty so that the stylist will observe that my hair is one of those that contains a lot of grease, anyway, that's why I give it 1 star
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December 2023 by Viviane Hentschel
Worst experience ever and I am being nice!!!Not only was my birthday suprise ruined my sweet husband got me, I also wasted 45 minutes of my life to get their screw-up sorted out, in the end I also was left with no gift at all.My husband knew exactly which parfum I love and ordered the correct one online for store pick-up.He was handed the wrong one!!!He called to inquire how to make it right.So, right the next day I went in to get the correct product. They couldn't get it right and in the end left the store with NO PRODUCT at all.It is NOT my fault that your store employee couldn't get the right product picked up. It even had a picture!!!The store manager Pat, who should basically be in a different profession than being in customer service, cancelled my order entirely and never communicated that she feels bad that my 40st birthday suprise was ruined, that I was left with no gift at all and wasted almost an hour, and wouldn't even acknowledge that it was their fault in the first place!!!This should have been easy for me: Give me what was ordered and figure out internally how to get your records straight.I've been in the service industry for over 20 years and would NEVER handle a situation in this way!!!I am guessing Ulta makes enough money to not care about me as an individual.They dont need my business nor money and INEVER will shop there again. I fortunately have other options to buy parfume and cosmetics and went to Sephora!
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December 2023 by Kelly Philbee
Just got home from purchasing things at this store. My last time there. One cashier and a long line. When I was next in line for the cashier, the manager came and opened up another register. Instead of asking me to go there, she let the back of the line move to it. The lady behind me spoke up. I am white,and the lady behind me was black. The manager was very rude to the black lady. This is definitely a racist store. I will never be back.
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December 2023 by Mary-Kathryn Dalton
Love Sheri she was so sweet also love Jeremy,Heather, and Elijah (I believe that’s his name) every time I go in there I have an amazing time!
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December 2023 by Summer Schultz
Every employee was so helpful and cheery. Got help finding what I needed. They had great discounts too!!
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November 2023 by Neecee Michelle
Love Ulta but lady was rude at the register.
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October 2023 by Hey Jude
Ulta offers wide variety of beauty items but I go there routinely to see Terry who is a really great hairdresser. I mean the man knows hair and can help you get the style that looks best for you.I also really like Liam who not only seems to be an eyebrow expert but knows the store very well and takes a genuine interest in recommending great products. I love going to Ulta and then popping over to mall to shop.There are many restaurants in the area for a great lunch to complete a nice day out.
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September 2023 by John Bullock
My girlfriend and I have been here MANY times and most, if not all, of the associates have been very friendly, attentive, and helpful. One team member sticks out though. She recognized us as repeat customers before we even knew her name! We know her name now though, it's LIZ! We're so thankful for all she's done for us and we wish her the best! On another note, I'm so sorry to the people that have had negative experiences here. NOBODY deserves to be treated any differently for ANY reason. Ulta, to me, is a place where people go to feel pampered, beautiful, handsome, and ACCEPTED. I hope that any intolerance is quickly removed from any establishment, but especially a place where the color of one's skin is CELEBRATED
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September 2023 by Ambera13
Manager is so rude,disrespectful,and prejudice I hope and prey you educate yourself to stop being so ignorant towards people.Customer service isn’t for everyone and it seems you can’t work well with others so you may need to rethink your job. I feel bad for your coworkers since you have such bad leadership abilities.
