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March 2024 by Monica Zornes
These guys are tops in all things auto! They are one of my favorite stops on my delivery route.
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March 2024 by Jonathan Rayner
Not sure how well they do at repairs because I never got through the door. I called to make an appointment and got the run around. Then when I finally did get someone to speak with me there was no follow up to confirm my appointment day or time. I called several times and left several voice messages with the Progressive claims specialist to provide the insurance estimates ahead of the appointment and he never called me back.
Finally I gave up and decided to go with Caliber Collision. They confirmed my appointment and took my estimates immediately. They took my truck in 5 days earlier then Palmers said and returned my truck fully detailed in just over a week; whereas Palmers said it would be several.
Palmers never did follow up, so clearly they could care less about their customers and my business, so clearly I do not recommend.
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March 2024 by Donnie Finch
I had my wife’s maxima hail damaged fixed. The first attempt they told me it was ready, there was chips in bumper and over spray everywhere. Second attempt to pick it up, they tried to return it to me with clumps of paint on bumper along with scratches everywhere and my battery was dead. I bought a new battery to put on it. They swapped it out, ground the cables and burned the ecm up. Worst body shop experience ever.
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February 2024 by Wayne Lee
Jeremy was late to both appointments. When I got my vehicle home I found the damaged bumper cover in my trunk and when I checked the repairs I found several fasteners missing from the grill and bumper cover. I called and asked them about this and they said “ I guess I’ll have to find some fasteners and then I’ll have to find an envelope, and then I’ll have to find a stamp.” His exact words. I never received anything. I don’t recommend Palmers Collision in any circumstance. After the original estimate they increased their price close to an additional thousand dollars. I guess that’s how they get you in there. So they can tie your hands and leave no choice but to pay the additional cost. One star is to high.
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August 2023 by Braxton Byrd
Best body shop in Mobile for your Toyota & Lexus vehicle!!!!! They have state of the art equipment to fix your car right!!!!
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July 2023 by Urban Mink
Do not take your car here to get repaired. This center fails to communicate with customer about their vehicle. Even if you call the main number all they’ll do is transfer you to the person that’s dodging your phone call. My car has been up there for 3 weeks and I never got an update from them until I called to make a formal complaint with customer relations.Service: Body & Trim
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April 2023 by Lane King
We've been on a voluntary paint recall wait-list for a 2011 Toyota Rav4 with Palmer since Dec 2020. I've called multiple times a year to see when they could get us in. Each time they gave me a different time frame. Finally, Dec 2022 they tell me that they are no longer honoring those paint jobs. I've been round & round with Palmer & Toyota Customer Care for WAY too long now. Customer Care says they will honor it because we were on the wait list, Palmer says it's expired in their system now so they can't do it. The paint is (& has been for a long time now) literally falling all of this vehicle & we've waited patiently for over 2 years now. So now I'm back to Customer Care to see what they can do to make this right. Meanwhile, the car *with only 60,000 miles* just looks completely horrible & is getting rust spots. This whole situation has made me want to pull my hair out. It makes no sense to have us on that wait list for YEARS just to tell us "sorry, we can't do it now".If/when the issue is resolved, I'll update this review. Until then, I'm highly disappointed & frustrated with Palmer & Toyota Customer Care. Completely ridiculous.
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March 2023 by Claudia Veronica Villarreal
They need a little better organization. However, my car came out looking great though!
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January 2023 by Shima Sidahmed
This place has a very bad costumer service! It took about 6 weeks to fix my car, nevertheless Jermey was really bad in communication, never answered my phone calls , I used to call 100 times to ask about when my car would be ready! I had to contact the manger so I finally got an answer!Never going again back to fix my car in this collision center!!!
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January 2023 by Janna Rolfe
This is an excellent Toyota Collision Center. I had a person hit the front of my car while driving fast and it disconnected the front bumper. I made an early morning appointment to have them look at my car and try to fix it. Staff was nice and efficient and was able to reconnect front bumper for me. I was happy since I love my Toyota Carolla car and so glad they could fix damage. If I ever have another accident I would go there again since it is such a good Collision Center!
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January 2023 by Cody Flores
Excellent work. Was very satisfied
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July 2022 by Mallory V.
Quality collision repair - your vehicle is good hands with these guys! My auto insurance company also relayed to me that they never have any issues getting honest estimates & thorough damage info/details from their office so that speaks volumes for their professionalism & attention to detail.
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July 2022 by S B
This place was no help. A motorist hit my car and their insurance was paying to get it fixed. I called the collision center here and the girl that answered said it would be best for me to buy the part and put it on myself. She switched me over to parts, which is not where I needed to be. Instead of listening to me or even asking probing questions, the lady quickly transferred me when I was already in the right department. Needless to say my car was fixed by Affordable Auto Painting & Collision. They actually listened to me and did an awesome job. Palmer toyota train your people better!
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July 2022 by Valerie
If your car is here, I hope you have the patience of a monk. These people have poor communication skills and no desire to actually do their job in a timely manner. They will screen your calls/ not call you back until you get irate with them. Take your car anywhere but here if it needs any type of work on it.
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July 2022 by La la
Nice friendly staff
May need to call ahead for appointment
