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February 2024 by Karin B.
Terrible bit of bait and switch. Was told that included in the fee was the ability to have someone walk me through a good starting program for weight lifting and then check in once in a while for some help/advice. I set up a consultation session to do this (design a basic starting workout) and after a slew of questions from the person doing the consult, I realized it was just an upsell pitch for personal training and was told the only way to get any input or advice was contracting with a personal trainer and they wanted a one year commitment! Finding out that what I was 'sold' wasn't what I would be getting and seeing the incredibly unprofessional way it was handled was enough for me to cancel despite having been very excited the day before. Bad management and approaches to personnel matters - so a note of caution.
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January 2024 by Jass S
If I could give them no stars I would. Club4 seems like a complete scam. For there to be no corporate number for a customer to make a complaint or claim is unbelievable. I was told that I was a liar when I did all the steps possible to cancel my gym membership due to a move out of town, where there isn’t a club4. I called and requested a refund due to payment being taken without me authorizing the payment. I was told I had to cancel before 3 days and I did just that and now I’m being told it could take up to 30 days for a cancellation to be done so that’s the reason of being charged. That is extremely unbelievable and I should have been informed of that. I have been giving the run around since the day I tried to cancel the member back in October. The manager told me to call another number ask for a refund knowing that they could not issue any refunds only management could do so. I will not recommend club4 to anyone due to these circumstances. I only came to the gym 3 times and you would think they would be more understanding but no. You have a 3 day grace period and trust me they do not honor none of their words, they are also they own company so they will treat you any type of way be aware.
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December 2023 by Assem Z.
There should be zero stars since one is too much for this location. I had a membership back in August and i have never been there even for one minute. I went today and thinking i might be motivated by going and talk to someone as a start i might get motivated. i met "Lindsay" she claim to be the manager but she is not a manager material at all after a minute of talking to her i decided to freeze the account for a while. And she told me that i will be charged next month since payment will process tomorrow . I asked her to give me the customer service number to call and stop that charge or i will have to cancel. Guess what she gave me a paper and told me you can cancel online . She claimed also i will have no live person to talk to. so staff can treat you what ever way they want to and no one to complaint to. and sure called that number and canceled, for sure will never go back to this location or any other club4 Fitness again. it is all about money and fake customer service. Very POOR management.
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December 2023 by Marty Williams
Staff needs to stay out of people's business and just do their jobs. Alot of people walk through those doors. You never know who you may be dealing with and what they may be capable of.
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December 2023 by April Lewis
So many good things to say! I was visiting my family (traveled from Tampa, FL) and wanted to stay consistent on my workouts. A childhood friend mentioned they worked out here and I decided to try it instead of Cr***h in the hopes I could buy day passes.Jeff was EXTREMELY helpful in making me feel welcomed. We talked about my recent completion of the 75 Hard challenge. One of the PTs gave me a thorough tour of the gym. This was very helpful because I like to get through my workouts knowing where everything is! I wish I remembered her name but thank you!This gym has everything you need and THEN SOME to get a good workout in! It’s clean, spacious, good background music, newer equipment, clean restroom… speaking of… the women’s restroom has a code for our safety… SO GRATEFUL for this! #TheSmallThingsThis is a long review but I workout in gyms across the nation, to include many hotel gyms, and I wish to give credit where credit is due!Regardless of where you are in your wellness and fitness journey… go here and level up. ??You got this!
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December 2023 by Adam Tafoya
Love this gym only downside is the kids care could have longer/better hours
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November 2023 by Susan Mcgahagin
Been given the run around on how to cancel for a month. The management a team is not respectful to clients. Very unprofessional especially their GM JEFF. Rude to customers, and I imagine and he handles customers this way, His employees are watching and learning.This is what I’ve been told from 3 different people to cancel..The personal trainer has to cancel (she was on vacation for a week)The general manager has to do it (and no one else can)I need to send an email to this email address. (No one has responded for weeks)JEFF the GMs response when I said no you can send an email, I’ve already done that and been told a number different ways to cancel.. was “so you told me that you wanted me to help you fix this problem, but when I give you the solution you tell me you do not want to do that. How does that make sense?”If he is a forward facing manager he should be trained on how to speak to frustrated customers and that’s not it.
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November 2023 by bailey taylor
Great gym overall. My only complaint is they only have one leg extension and 20 open treadmills at any given time. Maybe sell some of those unused treadmills and get another leg extension.
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September 2023 by Bruce Wayne
I wasn’t going to write any review but then I got disrespected. And I need to teach individuals that actions have consequences. So Club4 has been my preferred gym in Mobile for a long time. GREAT GYM! Super clean and you’ll never be waiting for equipment. I come here periodically throughout the year and always pay the guest membership fee outright wether it be a week or month. This time there was a little miscommunication with the front desk staff when signing up, which should of been a easy fix but instead ended up being a whole ordeal.I had paid $50 a week ago which I thought was for a month pass but it ended up only being a 1 week pass. The situation is simple as this.I was trying to explain this to an individual who works there named JT (apparently an assistant manager) who kept questioning me to check the validity of my explanation.Clear miscommunication with whoever signed me up which was NOT JT. Throughout the years coming here the front desk has been very welcoming but that seems have changed dramatically.Today in front of his manager, JT tells me I should go to a different gym if I don’t hear him out. Am I really entitled to listen to you? When your higher up manager (Jeff) is right next to you already explaining the situation? You work at a gym, you do not own it. Stop trying to validate your position of power here. Learn from your other colleagues and be humble. I think Club4 would be just fine without you? Don’t you think? Also it seems like you enjoy walking around and talking to all the women that come to the gym. I’m sure they don’t come to Club 4 to stare at your receding hairline. Sorry about that but the truth needs to be told. I do not tolerate disrespect. Especially when I am the customer who is paying to be here at the facility.JT needs a reality check. Doesn’t understand that there should be no ego involved when speaking to members. I do really like this gym and I hope top management chooses better authoritative figures of power.I pay my dues and I pay to be there. You do not get to tell me which gym to go to.P.S: Chelsea @ front desk you’re wonderful. And I hope you go far in your career. Club4 needs more model employees such as yourself. You were able to empathize and understand my situation WITHOUT jumping the gun and disrespecting me what so ever.
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September 2023 by Sylvia Wang
Front desk is very “cheap” about giving ppl time to use the facility. when you sign up for extra membership to get access to red light room or tanning room, they put a timer on you. It’s not like there is a line of ppl waiting to use the room, but still, they say 12 min :). It’s my second time using these extra features since I signed up last year. Normally the front desk ppl are really nice and friendly, I guess it’s because I was with my trainer all the time. Without my personal trainer, 2-star for today’s front desk.
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August 2023 by Shemaiah Maccabees
Just absolutely great machinery to keep you on track and sucks that guests have to pay 15 to come but other than that it's amazing staff seems wonderful and overall lovely gym
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August 2023 by Latasha Prince
Do not join any club4. If you wanted to cancel your membership they will give you a hard time.
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July 2023 by Jane Dober
Tried to cancel membership, made to jump through hoops to do it and then CHARGED a month's membership fees just to cancel.
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June 2023 by Randy J.
The music they play is extremely too loud and it's terrible music that is not putting anyone in the mood to workout. I can barely hear my own music through my AirPods unless I turn it all the way up and run the risk of damaging my ear drums. Please turn your music down. It's a great gym, I have no complaints other than the music being way too loud.
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June 2023 by Briana Cunningham
I love club4. Employees are always so helpful and welcoming. The equipment is clean, and the classes are great.
