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January 2024 by G R
Friendly employees.
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January 2024 by Ralph Freeman
This store usually has what I need, the prices are on average with the competition and the staff is always helpful.
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January 2024 by D Stan
I got a dewalt table saw, miter saw, and a rolling stand for the miter saw as a Christmas gift. Got everything put together and realized that the table saw was missing the fence and the push stick out of the box. I called the store and spoke to 3 different emloyees who couldnt seem to care less. Instead of them sending me the missing parts, I have to load this thing up and drive the hour and a half to the store to exchange it, then drive back and put it together. BIG inconvenience through no fault of my own. I won't be ordering anything else from this store.Update: So while it was inconvenient to pack up the saw and drive it back to the store, I called them before to make sure they had the same saw in stock for an exchange. Unfortunately they didn't, so I had to go to the other Mobile store. The manager who I spoke with on the phone (Angela) took it upon herself to call ahead to the Mobile store. I was blown away when I walked in and the associates knew my name and had the exchange ready to complete. They were ready for me because of Angela's call. Big shout out Angela. It's little things like this that really make a difference. Her efforts turned an unhappy customer into a happy customer, and I will definitely be back to shop at this store again.
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January 2024 by Tammy Seymore
Love Home Depot
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January 2024 by Time Traveler
Audrey at the Scillinger's Rd store self check out called Heather over to assist when they couldn't get my $50 perks credit to post to my purchase. I was asked to open the app on my phone but no signal was available inside the store. I have spent $thousands this year to get the perk credit. I gave them my HDpro phone number and it gave me the discount for being a disabled veteran but not the credit. Audrey told me to go to customer service and she would not assist me and stepped away. Even refused to give me her name until I asked 3 times. Heather told me customer service will not fix the problem and said I can not double dip. I only wanted the credit applied to my $600 purchase. Being an HDpro means I get the 10% discount on purchases. I asked for help to understand and was treated rudely. Neither of them wanted to work on a Saturday night I'm guessing. I am renovating a house and will take my future purchases to other stores. Their bad attitude just cost Home Depot about $10,000 in sales.
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January 2024 by Denise Taylor
Found my Christmas present finally.
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January 2024 by Jean Roberts
Excellent employees. Knowledgeable of store inventory and able to tell us where to go to find items.
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January 2024 by powens76
Staff was very helpful
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January 2024 by Mary Taylor
Not my favorite, its always like a ghost town
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December 2023 by Jaime S.
UPDATE: Home Depot called me to try to correct this issue. Home Depot corporate called me to try and help resolve the issue. She put the Daphne store manager in touch with me to work it all out. I was told that I would need to purchase the toolbox again for $925.00 and they would bring the new toolbox out on 12/20/23. At the time they brought the new one, they would pick up the damaged one. Once the damaged one was returned to the store I would be credited the $975.00 for the original purchase. So now, I have purchased this toolbox twice and still just have the one damaged one. I received a call back from the Daphne store manager, Alicia Triplett, this past Saturday to let me know that they messed up the second order as well and now that order was canceled. They stated that it was refunded but I have not seen that money back yet. THEY THEN WANTED ME TO PURCHASE IT A THIRD TIME TO MAKE IT WORK!! These people have lost their minds. I told them no. The Daphne, AL store is not running properly. I will keep the original toolbox at this point and I just wanted them to refund some of the price discounted off the original order. They did send me a credit of $400 and something dollars toward the original purchase so I am guessing this will be resolved IF I do indeed receive all the money back they have promised. HOWEVER, I WILL NEVER AS LONG AS I LIVE BUY ANOTHER ITEM FROM HOME DEPOT. What a nightmare. ORIGINAL ISSUE: I purchased a very large Husky brand toolbox for my husband for Christmas. I took the day off from work to have it delivered to my house. I had my neighbor take the morning off as well to help me and to hide it at their house until Christmas as we still like to surprise one another on Christmas. My delivery window was from 6 am to 10 am on 12/04/2023. 10 am came and went and no contact from the store. I called them at 10:30 and was told they were running 2 hours behind. I called work and told them I would be a bit later than expected. 1 pm came and went and still no contact and no delivery. I called again and was told it was still coming but just late. My neighbor had to leave to go to work and I was on my own. Home depot finally showed up at 8 pm and my husband was home from work by this point so Christmas was ruined AND the tool box has several places where it was damaged!!! I did not know until we unwrapped the plastic from it and by this point I had already signed for it and the delivery driver was gone. Home Depot will do nothing about it and now I am stuck with a ruined Christmas and an expensive damaged toolbox. As long as I live and breathe air, I will NEVER shop there again!
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December 2023 by Kinnie Alford
Awesome
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November 2023 by jill s
Bought a maytag dishwasher. They delivered it a month later. I was out of town when my husband installed it, so we didn't know within 48 hours that it was defective. There is so much water in it after the dry cycle that it spits water out of the vent, and dishes are wet and the machine stinks. They sent a man out who said yes, it's defective, and he called and ordered us a new one. Well, then we get a call saying no, they are not sending a new one, but instead, they are sending another man out to look at it again..well, that company didn't show up today. So, here we are with this fairly expensive, new dishwasher that doesn't work. Buyer beware. I would have never ordered from HD if I had known this fiasco was going to occur.Update...tech came out and sure enough defective part on the dishwasher. Not giving us a new one but coming with a part which will be another two weeks. The panel will be broken by the time they take it on and off so many times. Never again buying from HD.
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October 2023 by Clark Kent Cookies
Nice, clean, organized store. I bought a window scraper to get price tags off of stuff that I'm going to sell. That sounded way more exciting and impressive in my head.
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September 2023 by David Howard
Sometimes difficult to find needed items as their stock doesn't seem to be as good as their competitor, Lowes. Okay experience, but would be nice if it was easier to find a rep when you need them.
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September 2023 by Teresa Connell
High priced on most things. Good sales, sometimes. I have a huge complaint, though...Aldi bought them put and closed the pharmacy. Nobody was told about their closing in a public way, that I know of. They told no one ahead of time that they sold our info to the nearest Walgreens. A place I wouldn't have wanted my rx needs to go to. No notice, no choice. You just got lumped in with everyone else. Now I need nothing from winndixie6, And most likely won't shop at aldi.