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September 2024 by Amber Johnson
I had an absolutely horrible experience at this location. The employees showed a total disregard for my safety issue with the car, leaving me to resolve the matter by calling customer support myself. I would never recommend this location to anyone.
Reply to Hertz's AI generated response. There is no need to escalate to local management. Please look for my complaint as I escalate it to the DOT.
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August 2024 by Cdiddy Jones
Said b I could use a debit card to pay and when I got there ready to get the car and leave for my trip they said I couldn't pay with one.
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August 2024 by Dennis Jongejan
Waiting for a car literally takes longer than the flight in from Atlanta. Made a reservation weeks in advance, no car available. Several other people waiting. Would recommend Uber and then go some place else to rent a non-Hertz car. Personnel at airport could not care less about customers.
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June 2024 by Auron181
Paid in advance, vehicle was perfect, 0 issues getting the vehicle or turning it in.
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June 2024 by Deidre Perine
When I received my full size SUV, it wasn’t washed because the front/windshield was covered with dirty and bugs. Inside the vehicle was trash left from the last person who rented it. It was also los on washed fluid.
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May 2024 by Tim Capo
Made a reservation, showed up on time and no one was here. Then dealt with a very rude agent.
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May 2024 by mrs psychokitties
Was charged $500 for a windshield that was already cracked, this location needs to be reported to the Better Business Bureau. Company steals money from its customers ??
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April 2024 by brigida sanchez
Does anyone pick up the phone? I’ve been trying to call for three hours. Now I have tried every way to get a hold of one human being. This is ridiculous!!!
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March 2024 by Samuel Spencer
Mobile Regional Airport Location.Great customer service knowledgeable staff. On 01-21-2024 morning the counter representative was helpful and delighted to serve customer service with a smile.
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March 2024 by Kari Lippert
They worked hard to help me out. Appreciate the staff!
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March 2024 by Sylviana Moore
Cream, Creammmmm, and CREAM! I had a Hertz reservation when I got to the airport at MOB. From the Hertz desk to the luggage carousel, there was a line. Cream moved through the line with such grace and professionalism. You would have assumed there were no previous customers and no line when my mother and I reached the counter. Cream exuded such grace, patience, and wonderful spirit. He succeeded in upselling us and making sure we had the vehicle we required for our week-long vacation in MOB. I'm grateful, Cream. He must get promoted right away. If all Hertz representatives were like Cream, I wouldn't shop anywhere else than Hertz when I needed a rental car.
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December 2023 by Ken Welch
Another Hertz experience, desk clerk was great, she was friendly, and very helpful. (Opposed to last guy who I will not deal with again)Car was great, but price always is much more than the quoted price, and remember do not keep an extra day because the prices will go back to some other schedule and you will be better off dropping off and renting at another place. Last time when I wanted to extend my time they would not let me keep the rate I was currently on, so I did just that, turned it in and went to the next desk.
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December 2023 by Nallely Gastelum
The lady said they didn't have any cars available(she said it in a not gentil tone) and the next day I had to come back, I did a reservation and the lady said they cannot rent me a car because of my card, then her collègue (man) told her they can if she doed something in the system, then she tried but at the end she didn't want to give me the car, she was rude and unprofessional. I only and urgently needed the car for 4 days for my work travel.
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October 2023 by ODAI ALATTAL
Doesn't have any cars . Everytime I come to town . I ended up renting from turo and from now on this is the plan.
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October 2023 by RoyalKings
Doesn't have any cars . Everytime I come to town . I ended up renting from turo and from now on this is the plan.
