Dillard's at The Shoppes at Bel Air in Mobile, Alabama, is a large fashion retailer offering a wide range of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home goods. The store features products from popular brands like UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher, providing shoppers with both national and exclusive options. Customers appreciate the friendly and helpful staff, especially at the perfume and makeup counters, where employees take the time to assist and educate. One customer shared how a staff member at the perfume counter made her feel special when she left with a new fragrance, while another praised a makeup artist for her kindness and expertise. The store can be a comforting place during sad times, such as purchasing items for a funeral. However, some shoppers have experienced inconsistent service from different staff members; while one helpful associate made their shopping easier, others were less attentive, which impacted their experience. Positive comments also highlight the store’s ability to provide personalized assistance, such as helping customers find bras that fit comfortably after years of dissatisfaction. Overall, Dillard's is valued for its wide selection, quality brands, and attentive service, though some customers note areas for improvement in staff consistency.
Kayln and Saranya helped with fragrance for my girlfriend she was amazing and my girl loved it!
February 2025
Some markdowns, but apparel is relatively higher now.
February 2025
Went to the MAC counter for a makeup lesson and Mrs. Kylie blew me away! She was so friendly and knowledgeable! I learned so much from her. My makeup is on point now and I feel like I actually know what I'm doing when I apply it. I can't thank her enough for everything she taught me!
