Coastal Neurological Institute (CNI) | Mobile, AL

Hours: Coastal Neurological Institute (CNI) in Mobile, AL, has been serving an eight-county area for over 50 years, focusing on high-quality prevention, diagnosis, treatment, and rehabilitation of neuromuscular and skeletal conditions. Patients have praised the neurologists, particularly Dr. Markle, Dr. Foster, and Dr. Hecker, for their genuine concern, thoroughness, and ability to listen to their concerns. Many patients appreciate the quality time spent with the doctors, who strive to find effective treatments for conditions such as migraines. However, there are significant concerns regarding the office staff’s professionalism and communication skills. Several reviews highlight issues such as unprofessional behavior, inefficiency in returning calls, and a lack of warmth in patient interactions. The new phone system has also been criticized for being impersonal. Despite the challenges with the front desk, CNI is recognized for its clean environment, short wait times, and the impressive knowledge and support provided by the medical staff. Overall, while the doctors receive high marks for their care and expertise, there is a clear need for improvement in the office staff’s patient interaction and responsiveness to enhance the overall experience.

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1. Mobile, Alabama