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February 2024 by Mosetta Page
Helpful and friendly staff help me pick out my first hat. Thank you!
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January 2024 by Jennifer Rodriguez
Very beautiful, original clothes, original boots, very good quality
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December 2023 by Carlee Davis-Parnell
Tbh the safety warehouse behind this store is way better. Safety warehouse has quality and amazing service not to mention the prices really are better too
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December 2023 by Michael Beardall
Very helpful staff, willing to help find the right size boots and clothing speedy check out with nice smiling faces
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December 2023 by Duston Richardson
Was prob one of the best experience I have had in a long time!! Staff are amazing and they support vets!!! If you need some new boots it’s the spot!!!
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December 2023 by Ron Puckett
Not in a good location, staff unconcerned about sales to all customers, no greeting on entering or existing store,inventory on some items low,again, customer service at this store unacceptable, bad for business,
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October 2023 by Sean Sills
Great store and the staff were amazing.
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October 2023 by Annie Johnson
Very nice cow boy boots for grown-ups and children. My grandson loves his.
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October 2023 by Sarkis Karaminassian
Great selection of items, especially boots, hats, belts, buckles, shirts, etc. Friendly and helpful service, too. Also, clean & organized.
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August 2023 by Themootatedcow
Eric’s customer care and quality control is very commendable. Thank you for calling and helping with my online order!
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August 2023 by James Craven
Bought a pair of El Dorados here, three weeks ago. For a retail chain, they had a surprisingly good variety of boot brands, and styles. Eric assisted me in my search for a good quality western boot. He was honest, helpful, and he knows his stuff. I will likely be back again.
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August 2023 by Cesar Yabor
I recently visited this Boot Barn (now twice in a week), and during my first visit on Sun 7/23 I was on a hunt for a black pair of Ariat boots that I've had my eye on for 5 years, and finally committed to buy. Store associate KEVIN was superbly attentive, patient and helpful with my hunt, seriously determined to make me a happy customer. And he succeeded. I'd been to the local Cavender's in Spanish Fort, AL a week earlier and was pretty appalled by the lack of customer service there. They had the boots...and I didn't buy them, soured by my invisibility to the associates there. The Boot Barn in West Mobile OTOH was 180 degrees OPPOSITE of that earlier experience. I met store manager ERIC and had a long conversation with him about Kevin's attentive customer service. Eric appears to run a tight ship in a well-stocked and cared-for store, moreover the other associates seemed to be enjoying being there while at the same time working to keep the store tidy and paying attention to the browsing customers. Thanks to the 7/23 experience, I went back the following Sunday for a hat repair (movers damaged the brim of my favorite hat), and the customer service from associates MARISSA, MICHAEL (and a kind lady whose name I unfortunately didn't catch) was equally top-notch. Thanks to these experiences (unfortunately getting rare in retail these days) I'll definitely be doing a lot of shopping there in the future.(and sorry, Spanish Fort Cavender's...step it up!)
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July 2023 by Bo D. Crowe
Went by today to grab my 8yr old a cowboy hat. Great service and great price. Greeted as we walked in and asked multiple times if we needed help or different sizes. Very courteous.
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July 2023 by Haley Swanson
Great selection of everything! I can honestly say the best customer service I’ve ever encountered! The customer service / friendly staff was enough for me to want to spend all my money at boot barn, the surplus of western wear was the cherry on top.
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July 2023 by Carley J.
Will be returning very happy with the atmosphere and friendly of the employees when I was trying out the boots one employee made sure I was happy when I left
