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January 2024 by Terri Carmack
I used to love AAA. I’ve been a member for many years. I have auto/homeowners/roadside. I’m extremely dissatisfied with this office. I had an agent until she retired. Now, I’m just passed around from agent to agent. I used to feel like a person and now a number. The phone number lists here looks local ( it’s not ). The prompts on the phone don’t allow you to look up an agent and connects you to the Birmingham or Montgomery office. When they transfer you to the Mobile office, like today I had to call 9 times only to be disconnected 8 times. The last person I spoke today actually helped me by sending me to Heather’s direct line. I called at 3pm today and left a voicemail to call me back. I left a message along with my name, policy number, and the number to call me back.Here’s why I’m calling about. I get a letter today that informs me that my wind and hail was cancelled because they were not given confirmation of my coverage with AAA. AIUA said they notified me and AAA and that it is AAA responsibility to provide my DEC page. I was told by AAA when I got the notification that they had provided the DEC page. So, I’m happy and life goes on. Then I received the cancellation today. I’ll have to say that since I purchased this home 4 years ago I have gone through this each year!! My insurance is in escrow, how does this happen!?
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September 2023 by Michael Grandquest (USA)
On date, 09/06/2023 at about 1245 hour my vehicle became disabled in the middle of the roadway. I was located on Dru Rhu Drive just off Dauphin Street - Mobile, AL.Upon making contact with AAA Roadside Service, I was advised it would be a 45 minute delay before the wrecker could get to me. After about 30 minutes I received a call from AAA stating it would now be a 2 to 3 hour delay before assistance could arrive. AAA further advised they have no other available wreckers for me. I asked if they would call a wrecker company I knew of and they stated no. AAA left me stranded on my own. I contacted wrecker company Hub City Towing and they responded within 30 minutes. This was at my expense at this time.Very poor service by AAA, especially leaving a motorist (AAA MEMBER) stranded in the middle of a roadway. My opinion, AAA should be jumping hoops to assist in a situation like this.*And to top it off, I am now being told it could be 4 to 5 weeks for me to get reimbursed for my tow expense.Very disappointed with AAA.
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March 2023 by Goldia White
I was told I had to wait until my insurance due date had come before I could renew my insurance I thought I could pay for it a couple of days before due date. That's cutting it real close
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June 2022 by K D
My mom called for the car to be towed.. the first person hung up the phone on her and the second person lied and said someone was going to be there in 45 mins.. now mind you, we were still waiting for them a good 20 mins when they called us back and lied and said they came and tried to look at the car and my mom became hostile with them.. nobody came !!! So, i assume they completely lied because they didn’t want to come to the area the car was in which added another hour of waiting for someone to come.. Completely unacceptable and utter trash.
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March 2022 by Randy Jones
This is a Dumpster Fire,,, Always 4 Hour's unless you break down beside a Service repair shop,,,Then if you Call then it's only 3hours and 59 minutes,,, Seriously Never in my life have I seen something run this Bad
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January 2022 by Alicia Bolden
A few months ago I was at work. I called AAA because my car wouldn't start. I was told it'll be 2-3 hours before someone could come. I ended up having to call a private tow company to tow my car home. Another incident happened in Oct 2021, my 75 year old disabled dad and I was stuck in the middle of the road in Daphne (his car cut off and wouldn't start). I called AAA, I was told they weren't letting people ride with them, asked if we had another mode of transportation. If we had another vehicle I wouldn't have called AAA for help. Thanks to Daphne police dept for helping to get us out the middle of the street. We ended up having to wait for my mom to drive from Mobile to bring us home. Lately AAA services SUCKED BIG TIME!!!!!!
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January 2022 by Waymon Jackson
I went in to get an international driving permit. I had my application prefilled and my photos in hand. In and out in less than 10 min. It was awesome. The staff was also friendly.
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January 2022 by Moh Ferdous
Terrible customer service also she didn't know too much about AAA members benefits too they need to be trained every once a while about great customer service and know all the answers customer asking
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December 2021 by Michelle Robinson
I love AAA. I will never go without it as long as i live. They are awesome
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October 2021 by Nigel Simpson
DO NOTTTTTT WASTE YOUR MONEY OR TIME ON THIS THEYRE HORRIBLE NO ONE EVER SHOWS UP TO GIVE YOU ROAD SIDE ASSISTANCE THEY SWITCH SO MANY TIMES TO COME OR IF THEY SHOWS UP IT BE HOURS LATER AFTER THE ARRIVAL TIME !!!!
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September 2021 by Kimberley Miller
So far it's been good. I've been on 2 trip's didn't need anything. At home had flat and tow truck was here in about 5 minutes.
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July 2021 by Un Bothered
I have been waiting on a tow truck since 4am it is now 9am, what am I paying for, I received a text message saying a towing company was on the way, no show, then I called back they said the order was canceled, still waiting for a tow truck at 907am I’m stuck
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June 2021 by Ronald Bryant
They lure with a low first year rate and then the next year hit you for a 167.00. They sell your name to insurance companies and you receive spam life insurance junk mail in unmarked envelopes so you will open it.
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May 2021 by TicTacVideo
I am a 19 year member. Tonight I had a flat. Called for assistance. They told us they would have someone here by 6. It is now 9. We called the towing company directly. They told us they rejected the call. We called AAA again. Said they were sending someone else. They never arrived and now no one answers. I will be paying for my own wrecker in the morning.
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May 2021 by Steve O
Mixed reviews with this one. They need better packages for the prices. For example, I got a great price on roadside assistance, but it only covered for the 1st 3 miles if towing was needed. For more mileage, the rate went through the roof.Also, the quality of the customer service is choppy. Some times you'll get excellent customer service. Other times, you'll get trash - like Terri, who just kept hanging up in my face after I requested a refund on my subscription. I filed a formal complaint and no one has reached out to me. So, I guess they have no intentions on addressing the rude, discriminatory behavior that their reps sometimes exude.Also, couldn't get anyone on the line when I had a serious emergency. Join at your own discretion.
