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November 2023 by Courtney Hobdy
I am not one to post reviews, especially negative reviews about a small business. I am posting this one because I’m upset this happened to me, and I’d like to prevent others from making the same mistake I did. ? I went in this boutique on Thurs., Oct. 26 desperately looking for shoes to go with an outfit for the following Saturday. I expressed this to the ladies working, and they were very kind as they let me try on several pair of boots and helped me decide on the ones I chose… I made several comments to the two ladies about being unsure of the style/color I chose, but I was going to get home and see how they looked with my outfit. During checkout, the lady working saw a spot on the boots I had chosen. She tried to get it off, but instead just told me she got a different pair of the same size/style boots for me. (Which I thought nothing of at the time) Now, not once during our conversations or during checkout did the ladies feel the need to share their return policy. This would have been a great time for an honest business owner/employee with a strict return policy to notify the customer of their policy (and I do hope there are signs posted in the store with this policy, but I must have missed them). I had no idea, or I probably would have waited on my purchase. I went back to the store less than 24 hours after my initial purchase just to ask about exchanging the boots for a different color in the same style in which I was immediately told “shoes are final sale!” without any question/concern except that the lady “really likes them.” I can for the most part understand they have a policy that must be followed, but as stated above there was more than one opportunity to enlighten me on the policy… What I can not understand is that I bought these “new”, non refundable boots, tried ONE of them on in my closet, decided they weren’t my favorite…and it was at this time, I notice the bottoms of them. They have OBVIOUSLY been tried on more than once/lightly worn before! The picture attached is how they looked upon taking them out of the box. I’ve literally not even owned them 24 hours, and I surely haven’t worn them.. I don’t want to wear them because I just didn’t love how they looked. Now, if I wanted to keep and wear these shoes it wouldn’t have bothered me a bit. They are still in great condition! However, this business has a nonnegotiable return policy that they don’t tell customers about prior to purchases. However, I was sold a pair of boots in the box that I had believed to be brand new and clearly were not. I am very understanding and considerate (which is why I immediately left in disgust on this inside when the lady abruptly notified me of the final shoe sales), but unfortunately this business does not possess those same qualities. Therefore, just make sure you are 110% positive about your purchase, check your item carefully, and ask about their return policy on all items before you commit to checking out, so you will not regret your shopping experience like I do.
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March 2022 by Gracie Wade Chisholm
I went in told them where I was going they picked out this amazing dress and then the accessories. I love it and so did my fiancé. Thank you! Will be back!
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February 2022 by Jeanie Manning Teed
There is not another boutique like this one in Mobile! We are always greeted warmly and we go here to find the things that other boutiques just don’t carry. They have something for a variety of ages. They have an eye for fashion and knowledge of what will look good on you. I always spend too much ? but I always know where to go when I need just the right thing!
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December 2021 by Rebecca Dalgety
Beautiful items and the employees are SO sweet! Wonderful place to shop.
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December 2021 by Lesli Robinson Morgan
I bought some shoes there for a wedding. I ended up not being able to wear them for the wedding because I was diagnosed with plantar fasciitis the day after I bought them in my left foot. It was impossible to wear them with that condition in my foot. After the wedding I returned to the store on Monday with a pair of brand new unworn, unscuffed, mint condition shoes and only asked that I be able to exchange them for something that I could actually use and wear. Not only was I told no, I wasn’t even given the opportunity to tell my story about why I couldn’t wear the shoes…they weren’t interested in listening to me, only interested in telling me no they would not take the shoes back, refund my money, or exchange them for a store credit or other merchandise. I was a very loyal customer to this small business, I spent hundreds of dollars in this store prior to this event however since encountering this type of negligent customer service I will not be back in this store at all. It wasn’t even about the money, it was more about the fact that they wouldn’t even hear my side of the story…I wasn’t trying to return the shoes for money back, I actually only wanted them to allow me to select something that I could actually use rather than an item that I was told by my orthopedic surgeon that I absolutely could not wear!! I’ve never had anything like this happen before but in business, I was always taught the customer is always right…that being said I just don’t see how this franchise can deny a client to exchange merchandise when the original purchase wasn’t even used. I’ve told all of my friends about this experience, and I hope that the $50 that these shoes cost was worth any future money that they could have made off of myself and my friends because now they haven’t only lost one customer, they’ve lost several just by word of mouth.
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December 2021 by Angie M.
Beautiful selection and amazing customer service!
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October 2021 by Aerial Nicole Willett
Just discovered this boutique on Friday and I LOVE IT. Walked in and felt so welcome and I wish I could remember the woman’s name who helped me but she was amazing! Their selection is also the best! They have so many different things in there! I will be back! My new favorite place to shop for sure!!!!!! and the prices are amazing as well!
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August 2021 by Tracey Mitchell
I absolutely love 4 Queen's Boutique. Collection is unique and their staff is always willing to offer personalized style advice.
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June 2021 by Elisabeth Ogletree
My granddaughter saw a skirt on Instagram from this darling boutique. I called to ask them to save me one, then I dashed over there. She's going to love it. They have many many precious outfits and separates, shoes, jewelry and the best-smelling candles! The staff is very friendly and helpful. Go shopping!
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April 2021 by Ivana S.
Great prices and the ladies there were so sweet. Upsold me on a lot of stuff. Came for a dress left with about 5 items.
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March 2021 by Allison Brewer
Had such a great experience we’d night
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February 2021 by Brandy Carney
Best experience! Staff are so lovely! Personal shopping experience, excellent customer service, and cute selection!
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February 2021 by Crystal Fuller Dorriety
Beautiful store and awesome selection for all ages. Love the accessories and gifts too. Sweetest owner ever and super friendly staff. Beautiful models. Can’t say enough about how wonderful this place is!
