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November 2023 by Beth Squires
Today will I was dropping off my prescription inside at the pharmacy, I observed one of the employees (older lady with long gray hair) speak to two different customers in a totally disrespectful way. Both of the customers separately approached the consultation window to inquire about there scheduled COVID shot. The employee told them both “she had only one line” (the line at the other open window) and they “could get in it if they wanted help”. After she said that to the first customer I told her “she was not very friendly” She responded by asking me “how do you think I should have said it” and “if I think she is unfriendly then someone else can help me.” However she continued to process my prescription. The second customer came to the open window and she said the exact same thing to her while rolling her eyes. It is a shame that she is working with the public at all but to work in a pharmacy where people come when sick and may need a friendly face and a kind word is heartbreaking. This employee should find a change of attitude.
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September 2023 by Travis Wagner
If you want a prescription filled, don't even bother with this place.They can't even get a kid's antibiotics filled in a timely manner (it's been hours and going onto the next day when the sick kid needs medicine).I don't care if its convenient to drive to, they're far from being a convenient pharmacy, look else where. Too bad U-Save was forced to close down.
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July 2023 by Jess Eve Jason
I CAME FROM A CITY WHERE MY WALGREENS ROCKED! They have a doctor on site at all times which was amazing! The pharmacists are extremely helpful in getting you your medicine cheap and quickly.Pharmacist there call around to other places not just other WALGREENS, but all pharmacies!!! They Care!Here in Madison/Huntsville NOT SO MUCH. If you ask them to look elsewhere to fill your order they tell you no, do it yourself! They don't offer you extra savings on your medicine. It's FREE savings off your medicine even with insurance, you ask for it here & they look at you like you are speaking in tongue!GETTING A REFILL HERE IS NOT DONE IN A TIMELY MANNER. I AM ALWAYS HAVING TO SKIP MY DAILY MEDICINE BECAUSE OF THIS! What if I were to die? We know WALGREENS wouldn't care!There is not one doctor available at any of the WALGREENS in Madison or Huntsville.I loathe WALGREENS in Madison/Huntsville/Alabama.~ Rats welcome, literally, saw one go through the doors as I was entering. Talk about screaming ?.
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June 2023 by Heather
I went to get a prescription filled at 8am, this pharmacy advertises that they're open 24hrs. When I asked the pharmacist if I could wait, he said it would be an hour before he could do it because he didn't have a tech, Really? The pharmacist was obviously to lazy to count out my pills himself, sir you should be ashamed, you didn't even look at my prescription
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June 2023 by Sydney Vickers
Honestly I like this store but I just had the worst experience with a manager here. My boyfriend was doordashing and his hands were full so I was helping him take the order to the register (2 separate orders. One was snacks & the other was a case of beer) and a manager had to come help ring it up (cashier was under age) and she wouldn’t sell to him because I didn’t have my ID on me. Remember it’s for DoorDash not even for us. The manager was an older lady who used a cane. She was absolutely so rude and had a major attitude. Then while we were leaving we told her and the cashier to have a good night and she completely ignored us (purposely) and had a rude look on her face. Then when he went back for a whole separate order and I wasn’t even with him she still refused to sell to him and had an attitude again. I don’t like people who mess with our money. Especially ones who have an attitude while doing it. The manager was Deborah Hall
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June 2023 by Sam Lyman
Tale forever even if hardly anyone is waiting. Pharmacist told me about something that the computer said I did on my last rx pick up that I did not do. I only said I have never used one of those and he proceeds to try and turn it in to a thing and tell me to calm down even tho I was perfectly calm. When I told him I'm fine and he is the one that needs to breathe he then made me sit and wait out of spite while getting people behind me in line in and out in minutes. Currently sitting here while writing this review. The customers served that arrived here after me count is up to 5
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May 2023 by Oly mpae
Pharmacy does an amazing job of not answering the phone. Additionally they continue this level of garbage customer service by picking up the phone, putting you on a different hold, until the phone then automatically hangs up. 40 minutes on hold, to not reach anyone. Called from 3pm-4pm. Not cute.
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February 2023 by K G
Not sure if it's walgreens pharmacies or just this location, but they need to take off the "open 24 hrs" sign & off google since they open at 8am and probably close by 8pm or earlier.I'm sure the staff is overworked, but that doesn't justify 3 employees stand at the back computer talking to each other while 1 employee runs DT and the counter. Because if that's the case, then they can absolutely be open 24/7.And I don't understand why DT takes over 15 mins every time if prescriptions are ready for pickup.
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December 2022 by Bridgit Potter
This place has went downhill fast. Not sure if they can’t handle increased customer volume or their poor at handling everything which makes it seem like they have more traffic. Always a long wait for prescriptions due to lines backed up inside and out. Always on hold last time 45 mins before getting hung up on while waiting in cue to speak to a person. Spent 5-6 hours since 10/18 trying ti get my meds Called in by my MD. Same one same meds same insurance since June telling me I need a prior authorization when we went through this in June and a several reps from my actual insurance company have called them to tell them they in fact do not need that for them to pay it and they still won’t fill the prescription saying it needs to be done when my doctor sent again and insurance said they approve to cover. Only location that I have this issue with got sane med filled every month even at Walgreens in country line in September …no issue.
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December 2022 by Tyler H.
The pharmacy at this address is the absolute worst i have ever dealt with. As if it wasn't maddening enough to watch them a few weeks ago drop the drive-thru window curtain at 5 minutes until close, they also love to pick up the phone and hang it up. Not hold. Not "Please hold." But pick up the phone and end the call. This happened again tonight for the 4th time in the last few weeks. The lowest of the low in customer service.
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November 2022 by Mike E
7 hours for any medication. Used to they would ask are you waiting or dropping off. If you said waiting it was 20-30 min max. Now they don’t even give you that option. They rudely tell you it won’t be ready till 6 years from now. It’s such a shame. Idk what happened or who left. But this place needs help.
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November 2022 by Patrick Ragland
Definitely want to avoid any rushed times of day if you are coming in for vaccines. They have one person licensed to give vaccines and do all of the other things that have to be overseen. Not an efficient location!!
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November 2022 by Lisa Cantu
Privacy issues & chaos. I feel really, really bad for the people who work here.First, I had appt. In the time I was standing at counter or sitting & waiting for vaccination - I got to hear everyone's birthday at counter, and if you were pulling in to drive- through I got hear what drug that patients were getting.Location in desperate need of an overhaul and lean principles being applied. Very chaotic.1)Don't yell at people when you didn't properly train them.2)Walgreens Corp could help their team members during high volume times by only having vaccine appts every 30 min. You have the data- use it.FYI- I didnt get my vaccination until 89 min after scheduled time.
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October 2022 by brit am
I really don't understand the point of making an appointment online for a.vaccination, prefilling all the forms out online to expedite my appointment, turning up fifteen minutes before hand to fill in any other paperwork that may be needed . Then I still have to wait 40 minutes past my appointment time.
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October 2022 by Scott R.
Today's review is from the perspective of pharmacy services. I was here for immunizations that I need to stay working. The appointment process is fantastic--all online and simple. Arriving ten minutes before my appointment there was a loooong line at the pharmacy. The special garage door for COVID Vaccines was closed with signage indicating ask at the pharmacy desk for FREE take home tests. No thanks. I waited in the line behind six others who were there for a variety of things, most picking up prescriptions. Fifteen minutes later I made it to the front. There was a bit of confusion as to whether I needed additional paperwork (I competed it in the app). I was sent to have a seat and wait. Seven seats and they were all taken, so I stood. I have no problem with standing--I'm merely pointing out that they were oversubscribed. I was called back up and given...paperwork. Why would I spend time in the online system to "expedite" my visit..,only ti do it manually at the pharmacy? Furthermore, why would I fill out the same Vaccine Administration Record questionnaire for each shot? Then there was an employee shift change. Evidentially the app allowed me and some others to schedule at this awkward time. I waited for a full hour after my appointment. Each time there was an immunization the person administering it would lock up and disappear for a cigg break or something for 10 minutes. Must be unionized. I would have left, but they had my immunization record and I don't feel like recreating that. This place stinks to get in and out of, and frankly I avoid it because of that. I wouldn't be here tonight if they had not offered me an appointment. Bottom line--save yourself the frustration and an evening. Go to Walmart for your vaccines. Most certainly avoid this Walgreens.
