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December 2022 by Tyler H.
The pharmacy at this address is the absolute worst i have ever dealt with. As if it wasn't maddening enough to watch them a few weeks ago drop the drive-thru window curtain at 5 minutes until close, they also love to pick up the phone and hang it up. Not hold. Not "Please hold." But pick up the phone and end the call. This happened again tonight for the 4th time in the last few weeks. The lowest of the low in customer service.
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October 2022 by Scott R.
Today's review is from the perspective of pharmacy services. I was here for immunizations that I need to stay working. The appointment process is fantastic--all online and simple. Arriving ten minutes before my appointment there was a loooong line at the pharmacy. The special garage door for COVID Vaccines was closed with signage indicating ask at the pharmacy desk for FREE take home tests. No thanks. I waited in the line behind six others who were there for a variety of things, most picking up prescriptions. Fifteen minutes later I made it to the front. There was a bit of confusion as to whether I needed additional paperwork (I competed it in the app). I was sent to have a seat and wait. Seven seats and they were all taken, so I stood. I have no problem with standing--I'm merely pointing out that they were oversubscribed. I was called back up and given...paperwork. Why would I spend time in the online system to "expedite" my visit..,only ti do it manually at the pharmacy? Furthermore, why would I fill out the same Vaccine Administration Record questionnaire for each shot? Then there was an employee shift change. Evidentially the app allowed me and some others to schedule at this awkward time. I waited for a full hour after my appointment. Each time there was an immunization the person administering it would lock up and disappear for a cigg break or something for 10 minutes. Must be unionized. I would have left, but they had my immunization record and I don't feel like recreating that. This place stinks to get in and out of, and frankly I avoid it because of that. I wouldn't be here tonight if they had not offered me an appointment. Bottom line--save yourself the frustration and an evening. Go to Walmart for your vaccines. Most certainly avoid this Walgreens.
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October 2022 by Amber K.
My flu shot appointment was set for 5pm. Even though I filled out the required paperwork before showing up, they made me fill out another form with all the same information. It took them over an hour to give me my shot. This is ridiculous and extremely unprofessional! Will never go there again.
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September 2022 by Allen McDavid
Good store unless you have to call in - automated menu is poorly designed and I can never get through to a live person. Been on the line for over 30 minutes and every time the phone picks up I get dumped back to hold.
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September 2022 by Google user
Clean store, shocked full.
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August 2022 by Kathleen C.
So to continue my story ..... after leaving the Walgreens down the street on Hughes I arrived here at this Walgreens (the other Walgreens has called my mothers Keflex prescription to for pick up). I walked to the front to see a large man with his back to me mumbling in front of the bins of prescriptions. I stood there patiently while he continued to rummage through bins. Again - I know that pharmacies are busy but I was the only person at the counter. I looked to the left and I saw someone behind the glass in a chair but they were not greeting me either. I decided to clear my throat since maybe they didn't know I was there. The large man rudely said "I will be there in a minute". When the technician finally did decide to ask me what I needed - I informed him I was here for a Keflex prescription that the other Walgreens had called in because they were out of stock. He tried to tell me it would be awhile but I promptly told him I had already been waiting at the other Walgreens. He went to the pharmacist said something and said ok. I had the prescription in hand in about 5 mins. The person behind me dropped off a prescription and he told her it would be over an hour. They had only been open an hour. He rang me up and I had to walk away because I did not want anymore bad customer service - I filled my quota and it was not even 1130.
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August 2022 by Susan Hurst
Clean store, shocked full.
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August 2022 by Freddy R.
Most ignorant staff I have ever met. No one is infront of me and I'm waiting 30 minutes. Staff standing around talking instead of filling medications. You ask a question and they give you the biggest attitude like your interrupting them. The man with red patches all over his body is absolutely disrespectful. If I could give a negative I would. Jeff rd Walgreens is 10xs better.
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August 2022 by Michael C.
The pharmacist that I spoke to on the phone was so funny, cordial and nice! Ever since they went away from 24 hour pharmacy hours the customer service has been phenomenal. Don't listen to all of the entitled haters who only want to give bad ratings if things didn't meet their timetable and do not take into account someone else's workload. Great pharmacy and will continue to use them from now on.
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July 2022 by Michael Hamby
False advertising. The building literally says 24 hours on the side but they close at 6PM. We’re done here.
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May 2022 by Nicolas D.
False advertising 24 hour. They need to change the online store hours or actually stay open 24 hours. Ridiculous!
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April 2022 by Kim N.
Says it's 24/7 yet the doors are locked at 11:30 pm while a guy is standing by the register ignoring me. Tried to call the store and no one would pick up
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November 2021 by Melissa J.
This place is the absolute worst. Don't get anything filled here unless you have hours to wait. They never have enough staff. The drive through and the line inside is always ridiculously long. They also very loudly say the names of every medication you are picking up so forget your privacy under HIPAA.
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September 2021 by Michael B.
Worst Walgreens pharmacy in the world! So slow. Closed drive thru for pickups but placed sign in windows so you have to wait in line to find out they are only doing covid test and no pick ups. Went inside and waited another 20 minutes.
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September 2021 by D K.
The pharmacy drive-thru phone lines are always down. The funny part about all of this is that they don't need them to give your prescription, they just need to take your ID and form of payment through the metal box, but they refuse to do so (without a reason) and they just hold signs for you to come in. I couldn't walk as I just had surgery but they didn't care. I found this happening in the morning and afternoon shifts. I had to bare my my pain overnight and wait until my husband got home so he could go get my antibiotics for me.