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January 2024 by P. M.
Came to this location directly after a terrible experience at the store @ Hwy 72 W Bldg 200 Unit B, Madison. They were busy but still had staff to help with no wait. Upgraded 1 phone and added a new one with Christy's help. She made the process super easy and got us the best deals on a new phone and added a line. She was friendly and knowledgeable. We'll be back even though this location is out of our way!
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December 2023 by Pwj579
On a Sunday afternoon tried to come in and see about upgrading my phone.When my wife and I entered, no one greeted us or asked us if we needed help. The three workers were with other customers, but did not even look up.I asked one of the workers at the main desk if there was a sign-in kiosk or wait list to be added to? He ignored me and looked away, another of the workers yelled over, “we’ve never had a sign-in!” To which I replied ,” I’ve been a Verizon customer for over 20 years and you always sign-in when entering a Verizon location.”The employee then made snide remarks about my inquiry. So we left promptly and said ,” I guess we’ll go to AT&T ?”I spoke to the Corporate person at Celluar Sales. They were very cordial and apologetic and offered a credit. However, I was not aware that this was a 3rd party Verizon store. Now that I am aware , I will not return.This is clearly were the issue lies with 3rd party training and operations.Note to Verizon, don't let clowns ruin your customer base.
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November 2023 by Russ Cox
Had a very positive experience with Jeff at the Madison Blvd Verizon store today! He was so helpful and professional, this man could give customer care training! I would give 10 stars if I could!
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November 2023 by Shana Smith
Tom literally is THE BEST!!! He is so calm and patient and makes the process so much more enjoyable!!
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November 2023 by Todd Ross
Best customer service I had to date. I made the mistake of switching services to AT&T which I hugely regretted. Brandon went above and beyond helping us out and made our transition back (which was more difficult as it may seem) look easy. His experience and customer service is one to remember! Thx for the help!
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September 2023 by Ali Miller
Jefferey Brandon (and Brandon) were absolutely amazing. We were switching from a different carrier and they spent so much time with us answering every question we had. Not only did they get us both in the exact phone we wanted, they found so many amazing discounts that we got a watch too. I have been in customer service for 20+ years and can 100% say that these guys blew me away. I would recommend them to ANY Verizon customer and absolutely recommend them for non Verizon customers. Thank you for making a stressful day easy and exceedingly pleasant.
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August 2023 by joan cunningham
I went in simply because I was unable to receive messages. Everything else worked. When the man handed me back the phone I couldn't access anything. He told me that was all he could do for me. I'm assuming he meant totally break my phone!! I refused to take the phone. Told him that was totally unacceptable. After calling his manager for advise he said the only thing he could do was totally reset my phone. My 3 year old granddaughter could have done a better job!! ??
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August 2023 by Bryan Lipscomb
Greg is amazing at his job go see him for your next phone
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July 2023 by Greg Machen
Thank you Verizon for the continuing great service. Thank you Jayson for making everything quick and easy!
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June 2023 by jarvaris marshall
Slowest Verizon ever, only wanted a screen lens. Hate that they are the only store with them in stock.
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May 2023 by Taylor Cathcart
Brandon was excellent! He was very patient, professional, and very helpful! He went above and beyond. We were very satisfied with his service today!!
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May 2023 by Taylor Hryniewicz
Brandon was excellent! He was very patient, professional, and very helpful! He went above and beyond. We were very satisfied with his service today!!
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May 2023 by Anthony Dale Steelman
Perfect service. The two salesman were friendly and knowledgeable. No high pressure sales pitches. I’d recommend them to anyone.
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February 2023 by Sonya Jordan-Manning
Wayne was excellent. If you go ask for him directly. Very professional and easy to work with to get you what you need.
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February 2023 by Zack Lawrence
A company that charges almost 90 dollars for a wall charger and a car charger needs a reality check