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November 2023 by Mike D.
Big store great selection.. App also very helpful to locate items in store.Friendly staff x2 asked if I needed help. Self check out was easy
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October 2023 by Jacob Frezza
Very friendly and helpful
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September 2023 by Bob Burns
Not pleased with equipment performace. Staff does a nice job dealing with customers. Just tired of renting unreliable equipment. HD does adjust rental time, but the inconvenience of having to reload equipment, return to have a new band-aid put on to string the customer along. The overseeder I rented continued to quit, but would restart easily. I was asked if I was using it on a slope, it was not disclosed to me for flat yards only. The owners manual refers to slopes/hills at 45 degrees and the cautions. My slope was at the worst, 10 degrees. I have come to the realization all rental yards have the same philosophy, top equipment performance is low priority, just get it out the door. I won't be back!
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August 2023 by AJ O.
** This Review is for the Paint Section **I really like the store on Lawson's Ridge Drive. I do a LOT of business there. The one glaring thing I have to complain about is a single employee who works in the paint department (which I frequent). Makes me want a pull my hair out.Her name is Dee, and she is the MOST unfriendly, unhelpful, and unenthusiastic employee I've ever seen.IN MY LIFE.She is SLOW. Ridiculously slow in everything she does. And she's so unbelievably unhelpful that it borders on passive RUDENESS. And when you speak with her about assistance you need with something, she looks at you with a look of complete apathy and disinterest. It's very clear that she doesn't care about her job, or her customers.When she's working, it's almost impossible to get paint mixed without being in the store at least AN HOUR, because Dee has the line to get paint backed up!!When other people work the paint section, they're pleasant, helpful, and efficient. But other times, I walk in and see slow, uninterested Dee piddling around as slowly as possible with a look on her face that SCREAMS out "I don't want to be here, and don't you dare bother me." I just feel like it's a total miscarriage of justice to allow someone like her to get away with behaving that way in a workplace environment AND to show basic contempt for the Home Depot customers that she's paid to assist and serve.It's literally so bad that when she's working, I literally drive across town to a different Home Depot store to get my paint. It's THAT ridiculous.I wish they would remedially TRAIN HER to do her job and hold her to a certain standard of proficiency and FRIENDLINESS toward the customers, or fire her!!
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May 2023 by Bernie S.
I wanted to purchase a 1/2 x 24 x 48 inch board and have them cut into sections 1/2 x 6 x 44 and another piece 1/2 x 9 x 44. When I talked to a worker in the lumber department to get this done he said they can't do do that because it's a safety issue if they have to cut it under 12" in width.So, I put everything in my cart back and went to Lowe's, found the same size board and gave them the same cutting instructions. They cut it without hesitation.
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February 2023 by Pamela M.
We've been working with the "kitchen design" service team for about 10 weeks. The lady works less than part time and is not nearly as good as the male designer, who was knowledgeable and was very helpful and prompt when we met him at our last appointment for advice regarding backsplash options for our kitchen remodel. He provided fast, useful recommendations with a genuine sense of a design background. For some reason, you have to schedule appointments and communicate with this team via email. The hubs handled all that thank goodness, because I'm better with a phone call. The H.D. design team sent out a cabinet guy to our home and the appointment was supposed to last 45 minutes. We had no idea this person was going to be in our home over 3+ hours, pitching the H.D." philosophy" including what our "feelings were [about H.D]" and our "expectations" via a PowerPoint/video presentation that lasted I don't know a painful 20-40 minutes. This was followed by him showing various cabinet samples and hardware. H.D. told us this person could paint/refurbish our current cabinets, which was an option we were considering at that time. He could not offer any of those services or information about them. He *could* however, provide information about the "French Elvis" [Johnny Halleyday] and even wrap up his sales pitch with some literal, real tears, while relaying his reunion with a former classmate in France, who has since become his wife [?!?!?!?!?!?!?!?!?!]. Then he quoted me $40,000.00 for new kitchen cabinets for us, *with* a 10 percent discount *if* we accepted the quote before close of business the same day. Soooooo, nearly 4 hours after arrival and I have to sort of show the guy the door, because my husband has a strict running regiment that he can't deviate from and there I am, missing 4 hours of life I will never get back; and with an exorbitant quote [we purchased the cabinets from a locally owned Mom and Pop shop for 1/2 that price]. We did purchase our countertops from H.D., and that experience, with the exception of one piece being the wrong size due to their errant measuring [which they came out the next day and fixed], was good. We are happy with our H.D. countertops, in terms of price, quality, and install. Think twice before using the H.D. design services unless you have a boatload of patience, are not on a tight deadline to finish a project, and don't really require design advice.
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February 2023 by Scott R.
Dear Home Depot, What happened?! Did our area around this store become a ghetto? Are you having trouble with theft that your security can't control? Are you being micromanaged by corporate? I like to shop brick and mortar because I can shop...put my hands on it, and think about it/compare it with other things you have. My weak spot is Milwaukee tools. Your store has always been a good representative. I walked in today hoping to buy a 12V Ratchet and maybe some fun accessories. I was recorded and presented from inspecting the box and specification of anything I might buy without asking for a sales associate to unlock it for me. Seriously? Horrible experience, guys. You have to do better to take my money.
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January 2023 by Anastasia B.
This is a great Home Depot. They seem to be always stocked with the items that I need. The store is clean and well organized. Usually my interests are in the plant department - I can find great deals on house plants - and they have a good variety year round. Oh and of course the Plant pots are really cute! Probably most importantly the employees are very helpful!
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September 2022 by Crystal Preston Haley
Love it!! The best place to shop!
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July 2022 by Tammy Collins Massa
Thank you to Kenn at Home Depot in Madison Al for going above and beyond to make sure I had a good shopping experience today. From loading and pushing my cart to loading my items in the truck. I appreciate you!!
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July 2022 by Mike McCurry
No air conditioning in the Toolrental Center
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May 2022 by Dan Burgess
Very nice staff. Checked in my Ryobi trimmer powerhead for warranty work.
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February 2022 by Sara W.
This Home Depot was very pleasant. The employees were super nice. Aaron at self check out was very cheerful and willing to help. I appreciate his joyful attitude!
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February 2022 by 70velle2
Real good experience. Good selection and the game ran through it's operation. A lot of stuff I wanna rent in the future from there.
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January 2022 by Zack M.
Supplies. Materials. Tools. Sheds. Garden. Bbq Grills. Restrooms available. Friendlyish staff.