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November 2023 by Henry Bodden
JD was the best! Very friendly, very fast. They pulled a mail out of my tire and plugged it for free. Definitely recommend!
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November 2023 by Drake Johnson
I attempted to get a quote for a specific part and labor. The lady told me that I would have to bring the vehicle in to get a quote, which means I would have to pay for a tow just get a quote. While explaining that, I got a couple of sarcastic "mhmm"'s and was hung up on. I called back and spoke to another gentleman that was pleasant and tried to explain my situation to him and also speak to a supervisor, and then the same rude lady from before took the phone from him and said she needed the vehicle tag and info for a quote and also asked "Well how was you gonna get the car here in the first place?", which is much different from having to bring my car to the shop for a quote and paying for a tow just for a quote is not wise. I obliged, got a quote, thanked her for her help and got more rude and sarcastic behavior from her. At the the end of the day, I was trying to compare prices between different shops. Mavis ended up being much cheaper than the other shop that my vehicle was at, which would have earned my business if not for your rude employee. You get what you pay for I guess.
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November 2023 by David Smith
Took my truck for an alignment as a walk in Micah waited on me told me 1 hour wait time. Tyler had the truck on the rack within 5 minutes and came back and told me I did not need an alignment. They had me back on the road with no charge within minutes. Cannot say enough about their honesty and integrity.
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November 2023 by Miesha Watts
Micah and Tyler provided excellent customer service on my visit. They explained in detail what they would do to diagnose my cars problem and did it all with a smile. I'll definitely visit the Madison location again.
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November 2023 by kylah parker
If I could give more than 5 stars I definitely would! I came in near closing time because of a flat tire. They were extremely nice and even stayed a little bit after closing time to patch it for me. I’ve never had better customer service from any other tire store than this one. I didn’t catch their names but they definitely deserve a raise.
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November 2023 by MRSLett
I highly recommend Mavis for your car needs! This auto mechanic shop went above and beyond my expectations! Micah was very professional, very knowledgeable, while also providing great prices. If I should need any additional maintenance or service to my vehicle, I will definitely return to this shop! 10/10, would highly recommend!
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October 2023 by Douglas Murphy
I had a blowout on my utility trailer drivers side tire. I showed up at their store near closing time. I was treated with professional and courteous treatment. I bought a tire and had it mounted on my rim in less than a half hour. The tire was reasonably priced and it was of much better quality than the existing tire.Thank you Mavis for the great service.
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October 2023 by bigaye34
Had to Replace 2 tires on my 2018 HONDA ODYSSEY on a SUNDAY afternoon and JD & Mr. JOEY was great. They got me in and out and their staff was Quick and Efficient. Wondeful Job guys. ⭐️⭐️⭐️⭐️⭐️???
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September 2023 by Tiara Price
I went into Mavis today on a time crunch while in between work. I was already in a rush and needed my tire plugged soon so I could leave. JD greeted me with great customer service and even squeezed me in without an appointment, which I know is hard because Mavis is always busy! Tyler came over, got my car and had me out within 20 minutes. Tyler was very nice and did a great job ensuring that I left in the safest condition.
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September 2023 by Kate Holifield
I had a slow leak in my tire. This is the only place I found that I as open on Sunday. I made an appointment. They patched it right up!! Everyone was extremely nice and helpful!!
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September 2023 by Marquisha Bowe
JD and Joey were awesome! They were very knowledgeable and had me laughing . Such a great visit I forgot Inwas waiting to get my car serviced.
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August 2023 by Shamia Williams
My car was a mess. Refused to start and when jumped didn’t stay running. Had my car towed to Mavis and I know they were super busy but Joey assured me it was no problem. However many diagnostic tests later he found the issue and promptly fixed it at a low cost. Total 5 star customer service from this business and I will keep going back. Thank you so much y’all are life savers!
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July 2023 by Anthony Quintanilla
These guys are great. Very professional and willing to help you with your car needs. My car was pulling to the right really hard. I took it to Firestone and they missed that I needed new struts.They did a great job with explaining what was wrong without talking down to me. They treated me with respect and even rotated a few tires for free for me. Mavis is the way to go, they will treat you right!
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July 2023 by David Robinson
My son’s tire got a nail in it on a Sunday and I tried Mavis as they are one of the few places open to fix a tire on Sunday. I was told it would be about 3 hours so I came back at 430pm 2.5 hours later to wait the remaining time. The service advisor told me they haven’t gotten to it yet and then disappeared for 45 minutes. During that time, my car still hadn’t been seen yet.While I can deal with the fact they couldn’t get to the tire, having nobody at your Service advisor desk for 45 minutes is ridiculous. Hiding in the back because you are afraid to give a customer bad news is no way to run a business. I finally found a mechanic to get me my keys back and left.
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July 2023 by Robert Johnson
Late review. I came in with a flat a few weeks ago, terrible timing. I had to be at work soon. I forgot the managers name but he looks like a buff Bruce Willis, anyway he got me a tire for a great price in record time. I made it to work and didn't have to spend all day there or all my money. The staff was great, they were fast and professional. Mavis on Madison blvd def 5 stars, I appreciate them.
