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November 2023 by Andrew Owen
The trip to the store was very informative. Robin did a great job explaining everything.
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September 2023 by Brooke Slaton
I had such a wonderful experience today with Brandi. I came in looking for a new mattress as my current one was on its last leg and causing terrible back and neck pain. However, I had no idea where to start as I had little knowledge of Sleep Number beds. Right away, Brandi kindly greeted me and began explaining what sets their brand apart from others and the many long-term advantages these beds have to offer. She asked what my budget was and only helped me find the best fit for me in my price range, which I really appreciated.She helped me find my perfect number and even mapped my pressure points to ensure that was the best number for me. I was amazed at this process. It felt as if the bed fit me like a glove. She also helped me find the perfect adjustable pillow as well and worked as hard as she could to find the best price and discount for me. You can tell she is passionate about making sure her clients get what is best for their needs. After I left, I was kicking myself for not doing this sooner. I was amazed at the quality of the beds, pillows, and customer service.If you have always been curious about a Sleep Number bed, don’t wait any longer, and please go visit Brandi! She will take excellent care of you!
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April 2023 by Natasha Stephenson
Royce was great to work with! He was very knowledgeable about the products and was never pushy about the sale. We could tell he enjoys his job and stands behind the co pant and their products
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January 2023 by Jonathan Sturgis
DO NOT PURCHASE THIS BED.We purchased our bed - (upper 5k) and was excited to get it. The day it came to us it was in the afternoon. We had the worst night. The mattress (a blown up river raft) went flat severalTimes during the night. We attempted to refill but with no success. After spending that much on this product it was a horrible experience. We decided to just return the product and get our money back. But no - they will now only give us half our money. This company obviously does not back their word or their product. Spend your money somewhere else after carefully searching mattresses. If they had just returned our money I wouldhave at least respected the company. We had about 10 min of sleep. I left message to several higherUp contacts with no answers. The entire experience has been aweful. Be aware.
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January 2023 by Kay smith
Enjoyed the bed until a little over a year when the pump broke. When I purchased the bed, was told the warranty was 20 years. Had to call customer service and they were going to charge me to ship a pump. Not exactly what I call a warranty. When talked to the store again, the man I talked with said “well mam, what do you want me to do about it.” Will be swapping mattress as soon as possible.
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August 2022 by Cindy Eddy
Couldn’t have asked for a better experience at the Madison, AL location. Amy was extremely knowledgeable, helpful, and very friendly. She was able to answer all of our questions and explained everything very clearly. We ended up making a purchase that day and I can’t wait for our new mattress to arrive!
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June 2022 by Jacqueline Carter
Amy was amazing! I received stella customer service. I highly recommendthis store.
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January 2022 by Shotgunts 1
Don’t believe the commercials!! All you’re buying is an over priced air mattress and don’t bother buying the pillows and sheets they cost 4 times as much and aren’t worth the price!! If you do buy the bed and base be ready to learn if you return the bed you’re buying the base so my $9000 bed I’m returning is still going to cost me $3400 for the base!! Customer service is terrible and the bed is even worse!!
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December 2021 by Mike Hinesh
Royce was very knowledgeable on the matresses. Not pushy at all. His customer service sets him apart. He called after we received our matress to see how delivery went and how the matress was after the first night of sleep. I highly suggest seeking Royce out if you want OUTSTANDING customer service.
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December 2021 by James Ewing
Arielle was fabulous and made our purchase so easy. She answered all our questions professionally. Thanks so much.
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December 2021 by Candice Rivera
My husband and I could not be more pleased with the customer service from Arielle! She was extremely knowledgeable and such a joy to work with!!
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October 2021 by melinda hudson
I have not purchased a bed. I tried my sister's and loved it! However, when i filled out the info sheet, i checked the box that said i prefer communication by text. Within less than 5 minutes, a salesperson called me. I told him they just list a sale, and to remove me from contact list. I can not stand being called by salespeople when there is an option to communicate via email or text!
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September 2021 by Ammy Knight
Ended up not getting a mattress sure to my past financial mistakes. However, the lady I spoke to on the phone this morning was amazing. She really did try her best to find a solution. I must say, she was very personable and sweet. ??
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August 2021 by Danny Sweat
Our experience at the Sleep Number store in Madison, AL was outstanding. We had the privilege of meeting our salesperson, Amy, who was amazing. She should change her name to Amyazing! ? She gave us so much useful information and answered all our questions completely.We ordered two King sized curved comfortfit pillows and we are now working on our plan to purchase a king-size mattress.
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August 2021 by Kristin Parker
Great experience!! And we weren’t an easy couple to figure out!!
