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July 2023 by Dewayne Rudolph
We went to the Madison office to pick out and purchase glasses. The attendant was busy with another customer and said to us to pick out frames that we liked. Another person came in and the attendant finished up with the customer and immediately started to serve them. Totally disregarding us.Can you guess the colors of our skin versus the color of the new customers skin?Its still alive and well here even in North Alabama.
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July 2023 by John Ashby
Would give zero stars if I could. Out of town and they said they can't send me my script, its against their policy.
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June 2023 by Jena Draper
Dr Appel and his team were amazing to work with! Adam and Robin at the front desk were kind and patient with my husband trying contacts for the first time. Dr Appel is so sweet and definitely knowledgeable in his field. We recommend this team x1000!
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June 2023 by Tina Letson
Picking frames is one of the hardest decisions to make in my book! Not only was the owner as well as staff most attentive. Their professionalism and knowledge made things so much easier. Hands down my go to place for Eye Care!!
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June 2023 by Myles Morgan
Probably the worst optometrist team ever assembled in the history of optometrist teams. I’ve been waiting for a pair of glasses now for more than 3 months. The lack of effort to even try and resolve the issue is probably the worst effort I’ve ever seen put forth. Maybe they’ll be good for someone else……and by the way these are free glasses paid for by my job……I’d never use this team again.
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March 2023 by Robin Underwood
I have been wearing glasses for 30 years and they were the best experience I have ever had. Very knowledgeable and professional! Highly recommend!
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February 2023 by Thomas Powell
Great selection of frames. John (owner) extremely helpful, easy to talk to, and very patient. Great experience.
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February 2023 by Patrick Dickerson
Great customer service!! Everyone was polite and very helpful. I will definitely be going there in the future.
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January 2023 by Mark McClanathan
Pearle Vision's in house Ophthalmologist was great. He set me up with my new standard prescriptions, and also an extra prescription for a specific distance (my 4 computer monitors at work). I've asked other Ophthalmologist's for this specific prescription and am normally just told, "you'll be fine with this".Adam assisted me with picking out some frames and was very attentive. Everyone was friendly and went out of their way to make sure I get the glasses that will be best for me.
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October 2022 by BCG BCG
I saw the in-house optometrist and had glasses made according to his prescription. I was also talked into buying the additional scratch insurance. The glasses took about 3 weeks and were way off. As recommended I waited a few weeks to see if my eyes would get used to them before getting a secondary prescription from another optometrist. The new prescription was way different (as expected) and I took it to pearle vision before the 60 days were up. I was told I was past the 30 days to have the lenses replaced, and only after I pointed out the sign on their counter that stared right at me and stated replacements for changed prescriptions up to 60 days did they order me my new lenses, but when I called 7 months later about the scratch insurance that I had paid extra for, I was told I could get new lenses only once. Since my husband goes where I tell him you just lost 2 customers
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May 2022 by S Kemp
Dr Apple is great have nothing but good things to say about him. He’s easy to talk to listens to what you have to say,
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April 2022 by James Karnes
Been going here for years. Eye doc was great. I haven’t been in a few years and tried calling to setup an appointment. The woman answering the phone was having issues speaking. I only heard a little bit of garble. I said “hello”. Got more garble. Then she hung up. I tried calling back and now I can hear what she’s saying. I tell her I’m wanting to get an eye exam. Been there before but it’s been a few years. I’m calling to get a price with my insurance. She says “it varies”. Really??? You can’t tell me? So she acts like I’m wasting her time and gets all huffy about it. Wants my info to look it up. I give her my info. She says can’t access it and tells me to call my insurance company. So I know what my insurance covers. They are not going to tell me what you are going to bill me. Just can’t find good help these days. On to someplace else.
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September 2021 by Desire McDonald
Very professional, went the extra mile to help me with my glasses prescriptions. They genuinely care about their customers. Amazing team at Pearle Vision thank you for taking care of me
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August 2021 by Jason Owens
Nice people who will do whatever possible to get you the right glasses at a good price.
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May 2021 by A Pool guy
Great service and knowledgeable!
