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November 2023 by Charles Stewart
Employee refused to confirm part compatibility by VIN number. Sad considering there was nobody in the store and the phone wasn't ringing. 10/16/23 at about 8:40 a.m. I recommend going to Advance where they are concerned about selling your the correct part and giving you the peace of mind that the part will fit.
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September 2023 by Michael Risse
Dylan helped me immensely!!! Thank you so much for your professionalism and kindness!!! He was working at the O’Reilly’s on County Line Road in Madison. It was very refreshing to come across the type of service provided here. Extremely thankful!!! Way to go Dylan and O’Reillys!!! You will have my repeat business!!! It wouldn’t be possible to give a higher recommendation ??
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July 2023 by Matthew Harvey
My favorite O’Reilly’s. Excellent staff, always very friendly and helpful.
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June 2023 by Brea Wollenzien
We are on a long road trip, they diagnosed our check engine light, and all of the staff was very helpful.
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May 2023 by John Carrithers
Great customer service and they always help me with almost everything I need!
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April 2023 by Brent Hartsfield
Went on looking for something... Found it immediately. Staff were helpful and kind.
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December 2022 by Rhonda N.
You have a young man that works at your store on County Line Road in Madison Alabama. His name is Kaleb Sparks. He was working the Athens Alabama store on HWY 72 when I went in tonight on Saturday December 31, 2022. You should be really proud of him and that he represents your business. He was the most pleasant, respectful young man and so helpful. He took care of my problem and had me back on the road in no time all with a smile on his face. He even petted and made over my little dog baby and I love anyone that is nice to my children, my animals and shows kindness and respect to mankind. I hope you compensate him well and appreciate him because someone will snatch him right up if given the chance. Thank you for your superior service Kaleb. Sincerely, Rhonda Nelms
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December 2022 by Nyla Blakley
Super nice and efficient employees. Even helped me with diagnostics.Installed the new battery for me and gave me great advice on maintenance. The manager was also accommodating and helped resolve an issue with my return. Reccomend all of these stores. I also have used the one on Sullivan St. In Madison. These stores are super courteous and very knowledgeable with the products
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July 2022 by Brandon Nichols
Great place, they didn’t have the battery I needed nearby or in the warehouse so the guy working there called around and checked with local competitors to help me find the last one in town. For this reason I will continue to use o’reilly as much as I can.
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July 2022 by C Hamlet
Had a few questions for the employee, he took the time and did his job to the best of his ability. Stop by and get quality customer service!!!!
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July 2022 by hydra1
Its a good place. Friendly staff. Good customer service. I'll be back.
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May 2022 by David Clower
Can't say enough about Nick! He went above, and beyond on my battery install. He is a Great Asset to your organization!
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April 2022 by N B
Good location. Very helpful staff. Brittney is always very helpful, willing to go the extra mile for customer service, and very friendly.
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March 2022 by Brokest Baller
They did not have what i needed in stock but was able to bring it in from another store next business day. Friendly staff, clean store from parking lot to back corner of the inside. Odds are I will be coming here more often since they are now closer than other auto parts stores since opening.
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January 2022 by Will Irvin
Been lucky as of late, parts and tools I needed for a particular job were in stock. And Kaleb was very helpful in my last two visits.
