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May 2024 by Richard Cathey
Great place to go and pick up some good items that you would like to have. It's amazing. All the great things you're doing there. Kroger, because they're trying to do everything they can. Just to be able to help you.
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January 2024 by Stephen B.
I don't know what's going on with this place. I work until 6PM and order grocery pick up from this location since it's on the way home and I have a 2 year old that needs to go to bed at a decent time. It's been 4 WEEKS straight that I've been called and told that my order will not be completed on time or even at all.
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June 2023 by Daniel Dorr
Please change the available hours. The deli hours showing "open till 11" caused me to drive here at 10:30 to a closed kroger
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May 2023 by Danny Dorr
Please change the available hours. The deli hours showing "open till 11" caused me to drive here at 10:30 to a closed kroger
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April 2023 by Mehmet Surek
Kroger is always good ?
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October 2022 by Lynn T.
Today is 16 Oct 1015 am. The 2 young ladies working the facility today have the worst attitude. They are trying to eyeball ingredients without during the proper pumps. This facility is such a disappointment and does not represent Kroger's quality and customer service
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July 2020 by Chris L.
Worst customer service. Lackadaisical employees. No cashiers so you're expected to check yourself out and do their job for them. Do yourself a huge favor and just go to Publix on Hughes Rd. next block over. Kroger
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March 2019 by Paulette W.
This Kroger used to have excellent meat department, I don't know what happened? Staff is rude and to top it off you can't get pork belly, ox tail, pigs ears, stuff that chefs love to cook with!!! Also, why is it that the Kroger on 72 offers fresh lobster and you don't here??? The only staff I love is cashiers, produce Latina lady (sorry I can't remember your name) and some folks at the pharmacy! Pretty sad!
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February 2019 by N. H.
The produce doesn't seem to be the freshest. I purchased arugala and most of the package was brown and wilted. The customer service is awful. The employees will probably not speak to you and they definitely won't smile. I hope you don't need help loading your groceries because you'll be on your own with that too. I initially attributed these problems to them being a "new" store, but we are well past time for growing pains to be over. I have given up on them. Try Publix because those employees seem happy to assist customers.
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September 2018 by C J.
Didn't like this store from the beginning, but until the Publix on Hughes Road is open, it's the only store close enough to walk to. Manager accused me of stealing food...didn't even ask for receipt. Long story short, WILL NEVER RETURN. Yes, I dealt with another manager and corporate. When a store allows someone like this to get to management, I lose all respect. Good riddance Kroger!
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May 2018 by Kris K.
I love the quality and selection at this location, but the staff really need to work on hospitality. There are not a bunch of friendly faces around, just people that look like they can't wait to leave. Additionally, every time I have come and not used self checkout I end up bagging my own groceries because the clerk seems uninterested and there are apparently no baggers. The first time it happened I thought it was a fluke, but it's happened 4 out of 4 visits without even a thank you. The last time it happened the clerk started ringing up the next customer before I could even finish bagging so I ended up just grabbing all my stuff and throwing it back in the cart as fast as I could. No thank you, no have a nice day. I now understand why the lines for self checkout are so long and the ones with clerks are usually empty.
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March 2018 by Chris Day
Kroger has a very nice Deli with a wide selection of meats
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January 2018 by Samantha R.
I like this Kroger (especially the location), but they are terrible when it comes to keeping their produce stocked. I go there a couple times a week (never on the same days or at the same time of day) and each time there are great amounts of empty produce shelves. It's never even the same item- my husband and I always joke there about "preparing to be disappointed" before we walk into the produce area.
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October 2017 by Madelyn A.
GREAT DESIGN WITH ADDITIONAL AMENITIES! This is a relatively new Kroger with a thoughtful design. I love that the popular departments, (produce and the hot bar and deli departments), are conveniently located toward the front of the store off to the left as you enter. It is nice not having to go all the way to the back of the store when you just need to make a quick run for something very specific. The produce looked fresh and was neatly displayed. I do wish that more care had been given to the prepared food and salad bar. If you are going to have these bars in your store, you must give them frequent attention to make sure that surfaces are clean and the food is turned on a regular basis so that it does not start to look old and dry. I really love Kroger chicken wings and that was the primary reason for my visit today. I only requested two because as she was preparing the order, I suddenly realized why I stopped purchasing my prepared wings from Kroger. At the same time that they decided to raise the price on their wings, they are now much smaller as if they are Cornish game hens instead of actual chickens. I don't believe in gouging the customer in both ways. Either increase the price OR use smaller wings but it is not fair to do both. Pick one! As we easily checked out today, I noticed that this Kroger is oddly designed so that there is a wall right in your face. I am accustomed to a great deal of open space once you exit the check-out area. This was a very poor plan because it just makes you feel very closed in. Also, this appears to be the spot where returned stock is placed and during my visit, it was very cluttered. They really need to rethink this area which was like a glaring stain on an all white suit.
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October 2017 by Cindy R.
This review is for AFC Sushi at this Kroger's location:: I'm a very big fan of the sushi shop within the Krogers in this location. I've lived in Madison for about two years now and it's been difficult finding good sushi like the authentic ones I used to get living in NYC. The sushi, sashimi, nigiri and sides are all made fresh that day right in front of you by the 2 or 3 chefs that are there. I like my tuna sweet and tender and this shop has been the only shop so far to get that served right. I like both Korean sushi (Kimbob) and Japanese sushi and this spot is a total lunch time 'win' during working hours or on my way home from work. The colors and presentation of the sushi is beautiful, you won't regret giving it a shot. They also make custom platters for parties which would be great for a get together. This review is for the Starbucks at this Kroger's location:: I love the fact that there is a Starbucks in this location. The baristas can customize drinks and serve all of the standard Starbucks drinks. The lines are never long and there is a basket full of cup holders to be used on the shopping carts in the market. The speed in which the drinks are made aren't the fastest I've seen but I still walk away happy. This review is for the Supermarket:: This Krogers is very large compared to its former Hughes Road location. It's very new and include a large delicatessen area. I was lucky enough to finally find a supermarket that sold romano cheese as a brick compared to the shaved/ grated kind usually in the pasta isle by Kraft. Their cheese selections are impressive but even more impressive is the wine and beer variety and the space dedicated to those items in the market. I've been shopping here since its grand opening and still get lost and have to going through multiple isles to look for very specific items. Shopping at this Krogers isn't as quick and efficient as shopping at Wal-Mart but the variety and availability of goods is there. This Krogers also serves and sells more seafood and seafood variety than Publix and Wal-Mart. I grilled tuna steaks from here and have yet to try the swordfish steaks. Overall this Krogers has increased my qualify of life in my location even if it does take me 10 isles to find protein bars or cranberry juice.
