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August 2023 by Kate Greeley
I am extremely dissatisfied and disappointed with the Home Depot service, or should I say a lack of it. I purchased the appliance and installation service 3 weeks (!!!) ago. After my delivery being rescheduled I had to go to Home Depot to make sure the promised delivery would happen. I had to wait for the rescheduled delivery to only find out the dishwasher would be just dropped off by inexperienced boy that does not even work for Home Depot. The boy has told me he never even drove the truck before and that he works for some third company contractor. The boy could not install the dishwasher and did not take the old one. I went to Home Depot to talk to assistant manager right away and told him the service is beyond unacceptable. I am in the process of selling my house and I need this appliance to be installed ASAP!!! I am yet to have a scheduled installation for this dishwasher and I don’t even know if this appliance work. The assistant manager could not help me much. Home Depot charges for the installation services and does not even have the technicians that can do it. Maybe Home Depot should not charge for services they don’t actually provide?! I will never ever use Home Depot for buying ANY of the products this corporation carries for I don’t want to support this business. I would give Home Depot and it’s workers -10 out of 10. Complete unprofessionalism that is unheard of!
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August 2023 by Ek. G.
I am extremely dissatisfied and disappointed with the Home Depot service, or should I say a lack of it. I purchased the appliance and installation service 3 weeks (!!!) ago. After my delivery being rescheduled I had to go to Home Depot to make sure the promised delivery would happen. I had to wait for the rescheduled delivery to only find out the dishwasher would be just dropped off by inexperienced boy that does not even work for Home Depot. The boy has told me he never even drove the truck before and that he works for some third company contractor. The boy could not install the dishwasher and did not take the old one. I went to Home Depot to talk to assistant manager right away and told him the service is beyond unacceptable. I am in the process of selling my house and I need this appliance to be installed ASAP!!! I am yet to have a scheduled installation for this dishwasher and I don’t even know if this appliance work. The assistant manager could not help me much. Home Depot charges for the installation services and does not even have the technicians that can do it. Maybe Home Depot should not charge for services they don’t actually provide?! I will never ever use Home Depot for buying ANY of the products this corporation carries for I don’t want to support this business. I would give Home Depot and it’s workers -10 out of 10. Complete unprofessionalism that is unheard of!
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May 2023 by Bernie S.
I wanted to purchase a 1/2 x 24 x 48 inch board and have them cut into sections 1/2 x 6 x 44 and another piece 1/2 x 9 x 44. When I talked to a worker in the lumber department to get this done he said they can't do do that because it's a safety issue if they have to cut it under 12" in width.So, I put everything in my cart back and went to Lowe's, found the same size board and gave them the same cutting instructions. They cut it without hesitation.
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February 2023 by Pamela M.
We've been working with the "kitchen design" service team for about 10 weeks. The lady works less than part time and is not nearly as good as the male designer, who was knowledgeable and was very helpful and prompt when we met him at our last appointment for advice regarding backsplash options for our kitchen remodel. He provided fast, useful recommendations with a genuine sense of a design background. For some reason, you have to schedule appointments and communicate with this team via email. The hubs handled all that thank goodness, because I'm better with a phone call. The H.D. design team sent out a cabinet guy to our home and the appointment was supposed to last 45 minutes. We had no idea this person was going to be in our home over 3+ hours, pitching the H.D." philosophy" including what our "feelings were [about H.D]" and our "expectations" via a PowerPoint/video presentation that lasted I don't know a painful 20-40 minutes. This was followed by him showing various cabinet samples and hardware. H.D. told us this person could paint/refurbish our current cabinets, which was an option we were considering at that time. He could not offer any of those services or information about them.He *could* however, provide information about the "French Elvis" [Johnny Halleyday] and even wrap up his sales pitch with some literal, real tears, while relaying his reunion with a former classmate in France, who has since become his wife [?!?!?!?!?!?!?!?!?!].Then he quoted me $40,000.00 for new kitchen cabinets for us, *with* a 10 percent discount *if* we accepted the quote before close of business the same day. Soooooo, nearly 4 hours after arrival and I have to sort of show the guy the door, because my husband has a strict running regiment that he can't deviate from and there I am, missing 4 hours of life I will never get back; and with an exorbitant quote [we purchased the cabinets from a locally owned Mom and Pop shop for 1/2 that price]. We did purchase our countertops from H.D., and that experience, with the exception of one piece being the wrong size due to their errant measuring [which they came out the next day and fixed], was good. We are happy with our H.D. countertops, in terms of price, quality, and install. Think twice before using the H.D. design services unless you have a boatload of patience, are not on a tight deadline to finish a project, and don't really require design advice.
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February 2023 by Scott R.
Dear Home Depot, What happened?! Did our area around this store become a ghetto? Are you having trouble with theft that your security can't control? Are you being micromanaged by corporate?I like to shop brick and mortar because I can shop...put my hands on it, and think about it/compare it with other things you have. My weak spot is Milwaukee tools. Your store has always been a good representative.I walked in today hoping to buy a 12V Ratchet and maybe some fun accessories. I was recorded and presented from inspecting the box and specification of anything I might buy without asking for a sales associate to unlock it for me. Seriously? Horrible experience, guys. You have to do better to take my money.
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January 2023 by Anastasia B.
This is a great Home Depot. They seem to be always stocked with the items that I need. The store is clean and well organized. Usually my interests are in the plant department - I can find great deals on house plants - and they have a good variety year round. Oh and of course the Plant pots are really cute! Probably most importantly the employees are very helpful!
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September 2022 by Crystal Preston Haley
Love it!! The best place to shop!
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July 2022 by Tammy Collins Massa
Thank you to Kenn at Home Depot in Madison Al for going above and beyond to make sure I had a good shopping experience today. From loading and pushing my cart to loading my items in the truck. I appreciate you!!
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February 2022 by Sara W.
This Home Depot was very pleasant. The employees were super nice. Aaron at self check out was very cheerful and willing to help. I appreciate his joyful attitude!
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January 2022 by Zack M.
Supplies.Materials.Tools.Sheds.Garden.Bbq Grills.Restrooms available.Friendlyish staff.
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January 2022 by Jeremy Mann
Horrible customer service, I’ve been trying to return a damaged safe for a month now. Been told 4 different times it’ll be 3-5 business days before we pick it up, and then refund your money. Have yet get either accomplished. The manager or assistant manager called and said they would pick it up the day after Christmas, or the next day. Well it’s Jan 4th and I’ve still not heard from them. Now the customer service is saying I’ll have to go through NSD, who apparently tried to contact me yesterday for pickup(lie), or pay the store to come pick it up! Lowes gave me a 25% gift card (which was about 250 bucks) for a small dent in a grill I ordered from them. That’s how customer service is supposed to be, not asking me to pay to pick up an item that was delivered damaged and unusable! Done with this store, and this company!! Below is the chat window from 12/23. Item was delivered, damaged, on 12/07! Again, it’s 01/04 with no resolution.
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September 2021 by Charlotte Horry
My husband and I were in the store today to make a return. The lady in customer service was Very rude. I wish I would have gotten her name.
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February 2020 by Alexandra Griffin
Bob in the tool rental department was amazing! I had some mild flooding and needed a carpet blower/dehumidifier and he was super helpful! Didn’t try to up sell me and in fact put back some of the equipment he initially recommended after I explained the situation, saying what I had at home was sufficient plus the one tool he recommended.
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September 2019 by Kimberly Holcomb Morton
I cannot recommend that you buy lawn master buildings from them at this point until we see if Home Depot fixes the horrible roofing job done by lawn masters on our 2 buildings, our 2 story pool house and our workshop with loft . We spent a lot of money on our buildings with over thousands in upgrades and architectural roofing. The roof was not done properly , felt was not even put down and shingles are falling off and sagging .. exposed wood and they have temporarily coveted
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August 2019 by Mary Partida Talley
We had a small issue with an order but, Mona the Manager, helped us tremendously. She checked on us when she wasn’t on duty. She made sure our order came out as planned, and made it smooth once she took over. We cannot thank her enough for being true to her word. I am pleased and know she works hard to help customers. We will definitely be back, this weekend.