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June 2024 by David Field
Terrible Place!!!! Charged a $600 deposit and was no help even before we got to the payment the lady was incredibly incompetent. Don’t come here there are better rental car places.
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May 2024 by Tony Martino
So i reserved a small truck on memorial pkwy. Showed up to get it and they had no trucks. Lady was friendly and apologetic. I told her the system had let me reserve another one in madison and she warned me it might happen to me again but i took the chance and made the drive. The lady in madison was extremely rude right from the start. She told me they had no trucks but after i explained i had already wasted 2 hours trying to get this truck i asked if i should go to the airport, she finally picked up a phone and said a truck was on the way for me. She then said i needed a $300 deposit on top of the rental. I saidi was using a credit card not a debit card and according to the website that wasnt the case. She became nasty and told me i was wrong and should read the website. I stayed because i really needed a truck and have invested almost 3 hours at this point. She then told me i needed to provide my declarations page for my auto insurance. I explained i dont have online access to my auto insurance but i would be adding the liability coverage they sell anyways. At this point she picked up the phone and cancelled the truck and then began to yell at me that things dont work that way, i cant just buy liability insurance from them. She proceeded to tell me i have to have all my insurance documents and THEN i can buy additional insurance for $85 a day. At this point she was irate and screaming at me and i had never raised my voice or been difficult at all. It was really a weird site how angry she was and how insistent she was that i was crazy to try and rent a car without my insurance documents. I left wondering since huntsville is an international airport how do visitors from other countries rent cars without having insurance? Honestly worst experience of my life but Avis took care of me on no notice and no deposit or insurance docs. Management really needs to remove that lady from their counter.
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October 2023 by Billy Williams
The customer service was terrible. Told me I couldn't look at the car before renting added fees
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October 2023 by Emma Stockstill
Had an awful experience here on 10/04 after reserving a vehicle and then they didn’t have one. This was the second Hertz I had been to that day and so I asked the rep to please confirm if any other locations had a minivan before traveling to a THIRD location despite a reservation. She was clearly annoyed and didn’t want to help in any way. I let her know it wasn’t her fault, but just didn’t want to waste anymore time and she got loud with me and told me “You’re not understanding. You need to go to Decatur!” Went down the road to Enterprise and they were kind and helpful despite not having a reservation made. I would recommend management evaluate who is operating their business prior to leaving them to work alone. Clearly customer service is not a requirement to work there.
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October 2023 by BT Culligan
WOULD GIVE NEGATIVE STAR IF ALLOWED.Place is poorly marked, looked like a ghost town, wasn't even sure if they were open when we pulled up. Walked in, completely empty with one employee. Hertz employee on 02 OCT, 23 was a woman who seemed totally annoyed that I was there and that I was ruining her day of doing next to nothing. Was in and out of there in less than 10 minutes, LOST A CUSTOMER, Went to Enterprise on 72 where everyone was professional, kind, and went out of their way to support.NEVER GOING BACK, GOOD LUCK WITH YOUR BUSINESS.
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October 2023 by eric N amber roberson
Worst customer service ever! Tracey was very rude and had a bad attitude. Over charged my credit card and when I went to confront them, they threw me out and told me to have a nice. Definitely will not be going back
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October 2023 by Carolyn Magsby
My go to rental service...impeccable customer service and great price!
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September 2023 by Moses Zookari
Bad customer service
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September 2023 by joe D
Great service and people
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September 2023 by Jeremy Parsons
Special kind of bad
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August 2023 by Joe Gillenwaters
Great experience! New person working and she was the most pleasant, positive person I've encountered there.
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August 2023 by Moriah Jarrett
Jared did a fabulous job trying to help get our vehicle situation taken care of. We had originally reserved a rental at the Decatur Hertz, and they oversold their inventory and couldn't guarantee our vehicle would be there in the morning. I had to cancel that reservation and then cross my fingers that Madison would help us. I called, spoke with Jared and he promised he'd have a vehicle for us in the morning. The vehicle that was returned (that we were supposed to have) had been smoked in and was gross, so Jared went to the airport to pick up another vehicle for us. He remembered we had small kids and didn't want us to be in a nasty vehicle. I was thankful for this attention to detail and enough care to do something about it and not take the "easy way" out of the situation. We had to extend the rental an additional day, and he took care of that for us as well.
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June 2023 by Dean P.
The vehicle had a tire light on when I left unfortunately, I had a meeting I was late for and didn't turn around and return the vehicle immediately. Roadside told me to replace the tire and the airport location would reimburse me, however, that didn't happen. What did happen was I have been getting the runaround and asked to jump through firey hoops in order to get back the money I laid out. In addition, the GM at the Huntsville location promised he would call me back and never did and there is no way to get ahold of him. Thanks, James Fletcher!
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May 2023 by Michelle Berry
Hands down the best rental experience I have ever had. Jared was FANTASTIC! I hate renting cars because the experience is always so stressful. I will 100% be returning to this location for all my rentals. Best experience ever!
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January 2023 by Shay bell
Trash just trash customers service all have bad attitude. This company may be cheaper then the rest but you get less what you pay for.
