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May 2023 by Bernie S.
I wanted to purchase a 1/2 x 24 x 48 inch board and have them cut into sections 1/2 x 6 x 44 and another piece 1/2 x 9 x 44. When I talked to a worker in the lumber department to get this done he said they can't do do that because it's a safety issue if they have to cut it under 12" in width.So, I put everything in my cart back and went to Lowe's, found the same size board and gave them the same cutting instructions. They cut it without hesitation.
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May 2023 by Lynda Bartlow
Didn't have all that I wanted but still got most of the plants I wanted.
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February 2023 by Pamela M.
We've been working with the "kitchen design" service team for about 10 weeks. The lady works less than part time and is not nearly as good as the male designer, who was knowledgeable and was very helpful and prompt when we met him at our last appointment for advice regarding backsplash options for our kitchen remodel. He provided fast, useful recommendations with a genuine sense of a design background. For some reason, you have to schedule appointments and communicate with this team via email. The hubs handled all that thank goodness, because I'm better with a phone call. The H.D. design team sent out a cabinet guy to our home and the appointment was supposed to last 45 minutes. We had no idea this person was going to be in our home over 3+ hours, pitching the H.D." philosophy" including what our "feelings were [about H.D]" and our "expectations" via a PowerPoint/video presentation that lasted I don't know a painful 20-40 minutes. This was followed by him showing various cabinet samples and hardware. H.D. told us this person could paint/refurbish our current cabinets, which was an option we were considering at that time. He could not offer any of those services or information about them.He *could* however, provide information about the "French Elvis" [Johnny Halleyday] and even wrap up his sales pitch with some literal, real tears, while relaying his reunion with a former classmate in France, who has since become his wife [?!?!?!?!?!?!?!?!?!].Then he quoted me $40,000.00 for new kitchen cabinets for us, *with* a 10 percent discount *if* we accepted the quote before close of business the same day. Soooooo, nearly 4 hours after arrival and I have to sort of show the guy the door, because my husband has a strict running regiment that he can't deviate from and there I am, missing 4 hours of life I will never get back; and with an exorbitant quote [we purchased the cabinets from a locally owned Mom and Pop shop for 1/2 that price]. We did purchase our countertops from H.D., and that experience, with the exception of one piece being the wrong size due to their errant measuring [which they came out the next day and fixed], was good. We are happy with our H.D. countertops, in terms of price, quality, and install. Think twice before using the H.D. design services unless you have a boatload of patience, are not on a tight deadline to finish a project, and don't really require design advice.
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February 2023 by Scott R.
Dear Home Depot, What happened?! Did our area around this store become a ghetto? Are you having trouble with theft that your security can't control? Are you being micromanaged by corporate?I like to shop brick and mortar because I can shop...put my hands on it, and think about it/compare it with other things you have. My weak spot is Milwaukee tools. Your store has always been a good representative.I walked in today hoping to buy a 12V Ratchet and maybe some fun accessories. I was recorded and presented from inspecting the box and specification of anything I might buy without asking for a sales associate to unlock it for me. Seriously? Horrible experience, guys. You have to do better to take my money.
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January 2023 by Anastasia B.
This is a great Home Depot. They seem to be always stocked with the items that I need. The store is clean and well organized. Usually my interests are in the plant department - I can find great deals on house plants - and they have a good variety year round. Oh and of course the Plant pots are really cute! Probably most importantly the employees are very helpful!
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February 2022 by Sara W.
This Home Depot was very pleasant. The employees were super nice. Aaron at self check out was very cheerful and willing to help. I appreciate his joyful attitude!
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January 2022 by Zack M.
Supplies. Materials. Tools. Sheds. Garden. Bbq Grills. Restrooms available. Friendlyish staff.
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January 2022 by Jeremy Mann
Horrible customer service, I’ve been trying to return a damaged safe for a month now. Been told 4 different times it’ll be 3-5 business days before we pick it up, and then refund your money. Have yet get either accomplished. The manager or assistant manager called and said they would pick it up the day after Christmas, or the next day. Well it’s Jan 4th and I’ve still not heard from them. Now the customer service is saying I’ll have to go through NSD, who apparently tried to contact me yesterday for pickup(lie), or pay the store to come pick it up! Lowes gave me a 25% gift card (which was about 250 bucks) for a small dent in a grill I ordered from them. That’s how customer service is supposed to be, not asking me to pay to pick up an item that was delivered damaged and unusable! Done with this store, and this company!! Below is the chat window from 12/23. Item was delivered, damaged, on 12/07! Again, it’s 01/04 with no resolution.
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December 2021 by Susan Beauvais-Gibson
I was in Home Depot in Madison today, 12/5 at 5pm. There was a Hawk stuck up in the skylight area (between skylight and 4 inch metal grid) on aisle 44. I went to the service desk and brought it to their attention and they advised me they had contacted ACO and they should be out at some point. I felt as though they were just “blowing” me off to get me to go away as they didn’t have time to be concerned about a bird. Several times me and my husband watched the hawk flail about in panic above the 4 inch grid because he couldn’t figure out how to get out due to his size. I took my concerns to social media and another person also posted they had brought this to managements attention at 12:30 today. Clearly at 5pm nothing had changed. This bird could have been up there for days. Unknown if its the injured due to the way he was flailing, clearly they need to take care of this issue on aisle 44, before he dies. Very unhappy with the lack of concern shown. Makes me want to return my 500$ worth of stuff I bought and spend it at Lowes now.
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September 2021 by Charlotte Horry
My husband and I were in the store today to make a return. The lady in customer service was Very rude. I wish I would have gotten her name.
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May 2021 by Joe Staton
They had exactly what we were looking for and prices were low.
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April 2021 by Michael Eder
Great! They got what I need!
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July 2020 by MaryAlice Washburn
Nice, staff in lawn and garden actually say thank you and have a great day!! Unlike Lowes!!!
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June 2020 by C. M. F.
Five (5) stars is not enough! We purchased a Hampton Bay fan (Model: AL685-ORB, Serial # 000168) for our family room and since day one it has performed in an erratic manner. The light would come on and off at will, and the fan would change speeds on its own... We found those quirky characteristics rather amusing, but the situation reached an unacceptable point. We recently turned it on and it started sounding like a piston engine on a Douglas DC-3 aircraft. I tried calling the Home Depot 800 Customer Service line and all I got was a series of un-applicable prompts to chose from... I just want to speak to some one! Is it that hard? Finally after a one (1) and a half hour wait I get some person who tells me that the only solution to my issue is for me to send the motor in for repair at my expense both ways. I though this was crazy, so I decided to try and contact the local HD manager (Ricky). As soon as I spoke with Ricky and explained the situation she provided viable courses of action focused on customer satisfaction. She seemed to agree that the response provided telephonically was a bit off and suggested that I come into the store and see what fans she had in stock. She offered a direct exchange, even for a fan unit that was discontinued. We went to the store and found a unit that was less in cost than the original one but we were happy to accept the one for one trade. Ricky I was not able to thank you personally, but you are the stellar example of what a customer oriented manager should be. Home Depot should be proud to have a person with your skills on the Team. Again thanks for your assistance, willingness to help, and willingness to go the extra mile.
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February 2020 by Alexandra Griffin
Bob in the tool rental department was amazing! I had some mild flooding and needed a carpet blower/dehumidifier and he was super helpful! Didn’t try to up sell me and in fact put back some of the equipment he initially recommended after I explained the situation, saying what I had at home was sufficient plus the one tool he recommended.
