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December 2022 by Julie A.
Empire Fitness turned out to be a lot like Hotel California upon cancellation of my membership - - "you can check-out anytime, but you cannot leave". I joined March of 2021, paid for the month and a key fob for 24-hour access. Paid my dues promptly each month along with my yearly assessments for continuing my membership. I cancelled my membership on 11/11/2022; I was billed on 12/05/2022 for $94.99. I was told that charge was for "the cancellation fee, final membership payment and Annual Membership Fee". What?That charge, which seemed totally out of line for me, prompted me to take a look at what I actually paid for my Empire Fitness membership. From March 2021 through Nov 2022, I paid Empire $1,038. That calculates to an average cost per month of $47.17 for 22 months. Wow! There are other fitness centers in the area for a much more reasonable cost per month. My suggestion is that you be sure you read the fine print and plan to never cancel!
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September 2022 by Hans K.
Like previous comments, this place is ok until you have to cancel. I got a basic membership for just myself, then had to travel for work so after being in the gym once, I called to try to cancel numerous times and told someone would call me back to handle it. I'm now being charged a bunch of money because they've hit my account over and over each month for random things that I'm not even signed up for and they never canceled. This place will try to ruin your credit and they don't care. Would give zero stars if I could.
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June 2022 by Michael Stewart
Best CrossFit in Madison. Very knowledgeable trainers, many class options, scaleable workouts and inviting atmosphere. Highly recommended!
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January 2022 by Walter Kirslis
Great place to get a workout done. Have a variety of knowledgeable and friendly staff who can assist you one on one if you want or also give friendly advice. A variety of classes and programs available for all your needs. They do have a very friendly kid care on site. A variety of free weights and machines for your workout needs. A variety of elliptical and running machines as we
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December 2021 by Emy K.
My husband and I have been going to Empire Fitness for over 4 years and absolutely love it. They have the best instructors who really care about their members. The members in return are very friendly and welcoming.
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December 2021 by brenda grounds
Being a member of Empire Fitness for 10+ years I can say that Empire is the best gym!!!\ The atmosphere at Empire Fitness is amazing. There is an excellent, friendly and knowledgeable staff! The members at Empire are amazing also. All considered Empire is like working out with best friends and family!!!! Thanks for being awesome Empire Fitness!!!!
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December 2021 by Rick R.
I love empire fitness! Great staff and the owner, Sarah, is an amazing fitness advocate and friend. She's so concerned about her customer that at the start of COVID, when the gyms had shut down, she loaned me a spin bike and continued classes via zoom at home. I've been going to this gym for over ten years and can't imagine working out anywhere else. Empire Fitness is home.
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December 2021 by Fred H.
Have a very friendly staff that make it a pleasure to work out. Other customers a friendly to be around. Great selection of fitness classes to choose from. Owner is very friendly and is concerned about you reaching your fitness goals.
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December 2021 by BriAnna S.
Love Empire Fitness! Truly a gym who cares and also has amazing group fitness classes & instructors, extra programs like Barbell Club & nutrition coaching. The CrossFit Madison community is great too!
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November 2021 by Shaun Peete
Staff was very friendly.
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July 2021 by Andrew Snyder
Love this place! Great coaches and great people. This is my happy place.
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October 2020 by Tara RuthAnn Sprinkle
AWESOME \\\"box\\\" with legit coaches!! Had to end my membership after a year here and didn't have any problems with billing/cancellation. Female owned so don't expect a 'meathead' vibe. Lost 30lbs over the year here and learned how to lift barbells/freeweights (what what!)
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June 2020 by Lee Stearman
great facility , great coaches , and trainers
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May 2020 by Daniel W.
Worst gym ever!! I wish I could give no stars. I signed up for this gym with a basic membership for just my self. Told them I would be paying cash only every month. They still needed a card number on file for some reason. I've tried calling and never get a person or a call back. Today I noticed that they have been charging me multiple times a month at different rates. It's fraud!! Since I can't get someone to get it taken care of I'll be contacting BBB and fair business commissioners office tomorrow to file complaints then report it as fraud with my bank. This place is a joke and their customer service is close to the worst I've ever experienced at this point.
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May 2020 by Google user
Dropped in while visiting the area for work. Great gym, coaches, and community. Highly recommend visiting if you are in the area.
