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October 2023 by Charles Porter
a large variety of furniture at very reasonable prices
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May 2023 by Caryn J.
First and foremost, they have beautiful furniture. I looked several places for a new, quality sofa that was unique. I was recommended by a friend to go Austin's Furniture in Madison. I went in around closing time and went straight to a sofa that I knew was "the one". It seemed well made and was beautiful. Seriously, I saw it and loved it in 5 minutes. I'm a researcher, so I looked at the sofa and could not find the tag anywhere on it to indicate the brand. Tags had been replaced with their tags. When I asked the sales person stated it was "Austin's brand". My first thought was that they got it at a furniture mart and really did not know the name, so I came back in the next day only to get the same answer. Oddly, the lady stated they remove all tags when the furniture comes in - and she stated that lots of furniture stores do this. I had been in 20 in the last month, and don't remember another one that removed the manufacturer's tags, but whatever. The end result was that I could not purchase because there is no way I could justify spending $10,000 (2 couches, one chair, tables (set of 3), and a clearance set for our small room) on furniture without researching the brand for reviews. Granted, if the reason they were taking the tags off was that it was a little more expensive, I would have paid the extra knowing it was coming from a local business. Whatever their reasoning, it seems shady at best to ask a consumer to purchase something blindly in the age of technology. So, the second time I went in, I took picture of the sofa and dropped in a google search to locate the sofa. I found the brand name and found it $800 less expensive at least for the sofas. For those of you doing what I did and need the brand name, it is called "Leather Italia". I found the tables that I had picked out on Amazon $300 less expensive. Great furniture but shady business practices.
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April 2023 by Cory J. Shiverdecker
Visited in search of a kitchen table and chairs. The sales woman was friendly and helpful, but the furniture to choose from felt 'dated' for lack of a better word. Nothing was eye catching and most of the furniture looked more like something grandparents would buy. It might just be my tastes, but there wasn't anything here I was even slightly interested in.
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February 2023 by stacy ely
Wonderful store. Wonderful selection and amazing service!!! Thank you so much, Rebecca and Kamryn for making our experience such a pleasant one.
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December 2022 by Deb Ezell
The bedroom suite I purchased was American made and the price was WAY below other furniture stores. I will definitely shop there again.
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June 2022 by Duane M.
New to the area from out of state. Really like the area. By the most part. People are very friendly here which is quite different from where I moved from. I elected to get rid of all my furniture before moving here. Figured it would be equal to move it here than to by all new furnishings for my new home. I've been to quite a few places in the area. The places I've dealt with have been very nice and super willing to work with you. I have honestly spent over 50k furnishing my new home. I stumbled upon this place while out. It was a Sunday and they were closed. I took a peak through the window and noticed a few items that may have completed my home. I went by a couple days ago to check it out. I did see two items that would have complimented my home nicely. I had them measure them for me and said I would get back to them soon. Went back today and was interested in one of the items. After checking out the item. I noticed the drawers were a bit difficult to open and close. Not a deal breaker. I asked about delivery and she let me know there was a charge for delivery which was fine. I then asked her if there was any room to work on the price as this particular item seemed a bit overpriced. Before I could get the words out. It was a resounding "No". That's the price! Whoa !! As I stated before. Every place I have dealt with were very quick to say "Let me see what we can do" and were more than willing to work with me. I did read previous reviews about this place and noticed they have referenced the same. I usually use my own judgement about reviews. Bottom line is. You would figure with the way the economy is and just seeing daylight at the end of the Covid tunnel. Most businesses, no matter what type. Would be willing to work with you. Clearly not the case here. You lost an all cash paying customer. Epilogue: 25 min after leaving this place. I dropped another $4771.17 cash on a few other furnishings. "They" were more than happy to "work" with me.
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April 2022 by Felicia Woodruff
The worst experience I've ever had while shopping for a bed for my daughter. A true disappointment.
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January 2022 by Arielle
Andrea was fantastic and we love our selections
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December 2021 by Michele T.
Do not trust these people. I was told I was getting a credit put on my account but when I tried to go use it, they claimed they no knowledge of it and that I waited too long. I was never told there was a certain time span I needed to use it by!!
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November 2021 by Terry Jones
Great store with good selection of furniture. Friendly service!
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April 2021 by Honey D.
This furniture store is willing to sell damaged items at full price! They are not willing to work with but would rather argue that the furniture piece is "distressed" rather than damaged. Do not shop here!
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March 2021 by Michelle H.
It took awhile since covid slowed the demand on mostly every type of business . But Austin really came through we special ordered furniture which took about 8 months but it was well worth the wait Thank you ladies for being patient with us. I had a vision in my head and you made it come through the fabric is wonderful and the colors really pop . Just what i envisioned . Great place !!! to shop with very unique styles. I will be back soon.
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February 2021 by Ha Ha
Very professional and helpful! Good selections and has a craftsman that makes custom dining tables. Have not made a decision yet, wife still wants to look around, but I would have made a purchase on the spot.
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February 2021 by Natalie Scogin
Austin’s was amazing to work with!!! They are super helpful and have ALL the beautiful things!! Made shopping for my new home an amazing experience!!!
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October 2020 by Vicki Dukes
I was in this store 9 days ago. I bought 4 pillows. 2 worked. The other 2 didn’t. I went to return them today. They would not take returns and no store credit. I’m stuck with the pillows. Will never shop there again!
