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November 2023 by Jaimie Hurley
Doctor answered all of my questions and was very fast during the exam so I didn’t take to long. I want to give a huge shout out to Katie who helped me get a great deal on everything I need for both pairs of glasses.. I definitely will be back to this location..
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November 2023 by Lilinoe Keahi
Came to Americas best in a pinch because I broke my glasses and needed a 2 new pairs and a pair of sunglasses. The dr I seen here actually saved my vision. The medication I am on has been the root of my eye issues that I’m having, aside from needing glasses. Katie was also very helpful and wasn’t your “traditional slimy sales person” she shot it straight, didn’t blow smoke and was very helpful! I will be bringing my boyfriend and daughter up here as well.
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November 2023 by Spider-man fan 02,04,07 Cosplayer
I went in on Friday November 3rd, to get my husbands glasses fixed. Katie was the one that took care of that and she also helped with doing a warranty order for my husbands second pair that were broken. Kenya helped order my contacts that I needed. They were both very helpful and friendly. I would definitely recommend America’s Best to anyone.
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October 2023 by Janda Harris
Katie was very knowledgeable and helpful. She answered all of my questions and did a great job helping me understand my prescription. I left my appointment feeling confident that I made the right decision going to America's Best. I look forward to picking up my new glasses.
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September 2023 by Cristie Clark
Sharita was absolutely incredible in helping me get in on a moments notice when I needed contacts on the fly! Katie took care of getting my order placed and helped me pick out the PERFECT pair of prescription RayBan sunglasses. Thank you SO much for being so kind and helpful!
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September 2023 by H TZ
Took 4 of my kids there last year — they forgot to do the contact lens exam on my oldest. I informed them before leaving because we couldn’t buy contacts and this discovered their mistake. The tech got frustrated and said it was my child’s fault for not “reminding the doctor” I quickly said no it’s not her responsibility. She then said well it’ll cost $99. Nope again- you should have done it as it was scheduled - this is your error. Eventually she got down to $20 but for me it was the principle. No- we won’t pay a dime for your error. Just say sorry and fix it. They didn’t so we left. Then I called corporate. Who apologizes and sends the manager to reschedule it for free — fast forward to today - I call to check on my now 5 appointments and see if they have space to accommodate my husband - the dryness and difficulty in checking their schedule was more than enough for me to just cancel them all and go to Bailey Cove Eye Care. It’s not worth the stress of dealing with them and it’s never only $80 anyway - why pay anyone who can’t appreciate the customer - I am out. Permanently.
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September 2023 by Glenn Byrum
Had a problem with my glasses and didn't know where to go . So I stopped in too American Best Eye Center . From the very second I went through the doors, the staff there took care of me . They helped me with smiles on there face. They took care of my problem fast and friendly. Great staff, great prices . So, for your next pair of glasses, go check them out. Awesome experience. Thanks ladies.
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August 2023 by Amber Carter
Ms. Katie at America’s Best in Madison, AL is super awesome and amazing! I get super confused and stressed when it comes to my vision insurance but Ms. Katie explained my insurance coverage to me and helped me understand what it would cover and what it wouldn’t. She totally rocked her job!! She made my visit completely stress free!!
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August 2023 by Danica Hunter
I LOVE coming to Americas Best because not only do they get me and my children right with our exams and glasses but also because every time I go in there there is someone who is above and beyond and literally end up making the whole visit the best! This time is was SIERRA!!! I cannot give this woman enough compliments! The personality, the energy, the help and the attentiveness!!! She didn’t just do her job, she went above and beyond doing her job and it was so genuine the connection she made! It was because of her literally that I made great decisions on both me and my daughter’s glasses today! She did that!! From her introducing herself, to answering every question in detail for me, all the way to the point of us exiting the office she was truly enjoyable!!! I could not wait to write this review! If you go to America’s Best here on Hwy 72 definitely try to see Sierra, we had a great time!! Thank you girl!!!! Until next time stay blessed!!!!
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July 2023 by Jill P.
A'Mauri helped my 13 year old daughter from start to finish with getting her eye exam completed by the MD then training her on how to use her contacts and assisting with new glasses! A'Mauri was so patient and helpful in the process! Many thanks to her and the staff!
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July 2023 by Gentle Whisper
Went to America's Best in Madison for an eye exam. Everyone was pleasant but the last person we had dealt with in the store. I was standing there trying to pick out the frames so I would know what to order. Ms. Green Hair called me over to her desk and I had explained that I wanted the script with the monocular distance as I had planned to order my glasses through the AB website. Money was tight this month due to a medical emergency. I could afford the eye exam, but not the $500.00 for my eye glasses this month. Ms. Green Hair immediately gave us an attitude from that moment until with left the store. She has left me to question if she correctly filled out my script. My husband and I were so surprised by this woman's attitude towards us that he had changed his mind about going to get an exam and his reading glasses through AB. After this experience. And I won't be returning to any AB stores or ordering my glasses from AB. You have lost a customer.
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June 2023 by Heather Addison
My visit to the Madison location was an all-around wonderful experience. The entire staff was very friendly, knowledgeable, and efficient.There was almost zero wait times, from the front desk, to the initial exam, to the exam with Dr. Lott, to the checkout process with Alexis. I explained to Alexis that I couldn't order my contacts there because I'm having surgery in a few days and won't be able to drive to pick them up. She was very understanding.and did not pressure me, which is something that I've experienced at other places. Excellence in every aspect! I will certainly return later on to get my glasses and for my exam next year. ?
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June 2023 by eeman 79
Probably my 3rd time here. All previous were excellent, even with diaberic exam. This time frame did not keep glasses in place. Went back expecting a argument, but instead was treated like a very good customer. Frames were fixed and work great now. I'm a engineer so expected could not fix plastic ear piece. Yep, they did. Love Alexis and her effort. Nice to not have to argue. The customer is always right!
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June 2023 by Kristy Torres
Highly recommend Dr. Lott and his friendly staff. Great experience! No complaints whatsoever! Katie did an awesome job helping me buy frames. She was personable and also provided helpful information in regards to my purchase of new glasses and frames. I will be back next year for an eye exam! Thank you!!
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May 2023 by Osiel Castanon
America's Best... A top-notch eye doctor! From the moment I walked into the clinic, I felt welcomed and at ease. Alexis took the time to listen to my concerns and thoroughly explain them to me. Their knowledge and professionalism were evident throughout the entire visit. I appreciated the detailed explanations of my eye health and the tailored recommendations for my eye care.
