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November 2023 by William Hayden
Shelby Parker provides excellent customer service. Ask for Shelby when you take you car in for service.
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September 2023 by Sue R.
Working with Greg Batchelor was an absolute pleasure! Greg was extremely patient, we never felt pressured to make a decision and most importantly a professional-who knows the car business inside and out. Because our car was a special order, made for us at the factory, the purchasing process took about 2 weeks. Greg stayed in touch with us the entire time. This made the buying experience even more enjoyable. I highly recommend you talk with Greg if you are considering buying a new car or a previously own automobile. Call Greg today . You will love working with him to purchase your car.Greg works with Bill Penney Toyota location in Jasper AL.Sue and Larry Reed.
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June 2023 by Brad A.
Still the worst experience I've ever had with a business. Do not trust them or consider buying a vehicle from this establishment or any of there other dealerships. Horrendous management.....Run as fast as you can to another Toyota dealership.
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June 2023 by Kelly S.
Bought a couple of vehicles last week, one from Bill Penney Toyota and the other from Honda of Jasper. Vastly different experiences. Honesty, integrity and customer service are very important to me, Honda of Jasper gave those to me and more. They've earned my business and I'm sure we'll be back. Bill Penney, not so much. Our sales person at Bill Penney was great. Very professional and helpful. The problems came from finance. On June 5th, my daughter picked out a vehicle at Bill Penney Toyota. We were asked for a deposit and were told it would be refunded the following day when we paid for the vehicle. I gave a deposit of $1000, via debit card. We paid for the vehicle on June 6th, using a personal check and a check from our credit union. There was no mention of refunding the deposit. I called June 7th and asked about the refund, finance indicated it would take 3-5 business days to process the refund. No refund as of June 14th and another call was made. Finance told me the refund had been processed and the holdup would be investigated. They promised to call me back. No return call.On June 15th I called for an update and spoke with the finance manager, "Brent." Brent told me he's not sure why I was told my refund would be processed the next day, or even in 3-5 business days. He added my refund would be mailed on June 17th. When I voiced my disappointment, he became very assertive and loud. A less confident person would have felt bullied. I let Brent know I wasn't going to be bullied and that he didn't have to worry about me making another purchase from any of their dealerships. Very unprofessional folks. Shop elsewhere and save yourself the hassle.
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March 2023 by Andy Currey
Jessie was just awesome. The service was fast and efficient and informative. The price was also very reasonable. Thank you so much.
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March 2023 by James Hicks
Only there looking to buy tires, did not have what I needed and I wanted them today. So I went to look elsewhere. No reflection on Bill Penney, I just needed them today.
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March 2023 by Tanya N.
Took my car for service and told the service writer up front I have prepaid service plan. Get the bill and ask led if that includes the prepaid amount? Was told yes. Paid via their app and when I picked the car up, a different service adviser said I had overpaid by $92. Was told the service advisor would get back with me. A month later had heard from no one. Called x2 and was told "you now have a $92 credit on your account". Ummm, I have prepaid service. Next visit I should be covered by the PREPAID SERVICE!!! They refused to refund the over charged amount.
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February 2023 by MaLinDa Bell
Took 2hrs for a simple oil change. Don't recommend!
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February 2023 by Patrick B.
Brandon Esch is a fantastic salesman. He was able to take care of all my needs on my purchase of a 2023 Camry. I would highly recommend him for your future purchase.
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January 2023 by Lisa Carney
Service Dept is great & visited with our super nice sales man Tony. A lot of great people there that care about their customers.
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December 2022 by john sokira
Josh was my service advisor , great service as always , thank you
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September 2022 by Google user
I have the utmost respect for Joshua Bryson in the Service Dept... He went above and beyond to help me get a axel seal and bearing fixed. He's a straight up honest guy... Hard to find Quality Service anymore.... I Definitely recommend Bill Penny service and again...Thank You Josh Bryson, job well done!
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July 2022 by Luis A.
My truck needed a motor and these rats charged me top dollar for the cheapest motor they could find. Did the least amount possible and the cheapest they could do but yet charged me top dollar.
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June 2022 by Kimmy Vinson
I have the utmost respect for Joshua Bryson in the Service Dept... He went above and beyond to help me get a axel seal and bearing fixed. He's a straight up honest guy... Hard to find Quality Service anymore.... I Definitely recommend Bill Penny service and again...Thank You Josh Bryson, job well done!Services: Vehicle Inspection
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June 2022 by J O.
Now called Bill Penney Toyota of Jasper, AL Well, they got me. I agreed to a price of a vehicle that showed $4k in taxes being collected. The paperwork was then sent to me as I purchased from out of state. I didn't catch it then, but on the official paperwork the final price was the same, but the taxes collected was $2k less. So, when I go to register the vehicle I have to pay $2k and the dealership keeps the $2k they screwed me out of. Well played Bill Penney. I would suggest bringing your business elsewhere... you have been warned.
