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“Today I went to the downtown Birmingham Post Office because I needed help with a difficult mail issue. I was greeted by Jeremy at the lobby entrance, who listened to a short portion of my story. Jeremy directed me to the mail clerks for assistance. I was fortunate to have Cassandra available to assist me. After carefully listening to my concern, she quickly turned to her computer and fixed the issue. I left very impressed with my visit to the Downtown Birmingham Post Office. Thank you Jeremy and Cassandra.”
“I have used this location several times to ship things I've sold online and their staff has always been exceptional! They're always very polite and kind and make a point to say hello to my son when I bring him in. This is a thankless job but I very much appreciate everyone at this location!!”
“Natasha was amazing!! I had a lot of questions regarding my passport and she helped walk me through everything and made the experience very smooth! I’ve never had an experience this good at a post office. Thank you Natasha!”
“South Highland Post Office (Birmingham, AL), 07/07/25
I had a truly great experience at this post office. The two ladies working were so friendly and welcoming—they made me feel right at home. It felt like they genuinely enjoyed helping people and treated every customer with care and kindness. That kind of service is rare these days, and it really made my day. Fast, professional, and very kind. Thank you for going above and beyond! God bless! Mark N Tim Elders”
“Pretty typical postal service. I mailed a package and the staff were kind and helpful. The office is small but is organized well enough. The hours are a little strange, so check before you go. As for mail delivery to our home - our post-lady is the best!”
“Today, I had the DISTINCT pleasure of being waited on by Acquanetta. She was kind, thorough in answering all my questions and just a breath of fresh air. I am grateful the post office employs dedicated, beautiful people like herself. Thank you, Acquanetta for starting my week off on a positive foot. I really appreciate you.♥️”
“I went into this location at 8:28am this morning. As soon as I walked in, I was greeted with the biggest smile and warmest welcome. The two ladies were so kind and helpful with every question.”
“Sarah helped me recover a package that Amazon claimed they delivered. She was thorough, kind, and made sure to follow up with me to make sure I knew when my package would be redelivered. I appreciate her immensely.”
“The clerk in this post office is so sweet and professional. She helps everyone and make them feel special. I think the only people who gets mad are the ones that are not prepared or want free tape or use the wrong tape on their packages. I love Ms Kennedy! I woulnt go anywhere else”
“April is our carrier and she is phenomenal. Goes above and beyond. I had a package go missing on a Saturday when our usual carrier was off and I filed a claim. Ms. Angel called me the same day to touch base and by Monday I had my package. Angel also called that Monday evening to make sure I had received my package. She was phenomenal. Great customer service. Thank you Ms. April for everything you do and Thank you Ms. Angel. I appreciate everything.”
“Today, we had a fantastic experience at this post office. The attendants were extremely friendly and provided excellent assistance with our order. Thank you, USPS!”
“I have had some three incidents with the post office in the last 60 years. Given the enormous volume of their mail handling I wonder why there aren't more problems.”
8:30AM - 1:30PM
745 Montgomery Hwy, Vestavia Hills
Post Offices
“Usually the post office is a stressful place for me, busy, unkind people, etc. I can confidently say Sharon at the Vestavia Post Office made my experience the complete opposite. She was truly incredible. I was trying to ship a dress to China, which unknowingly to me, required customs paperwork and a large fee to ship ($40) one small dress. Sharon was so kind in helping me though the process & even sat through a mini fashion show of me unwrapping the dress to get her opinion on if it was ugly or not ? Needless to say, she convinced me to keep & wear the dress instead of paying a hefty fee to return it. Thanks for helping me step out of my comfort zone! ?”
“So I ordered a package and forgot to put my resident number on the address when I placed the order which means that the package is going to probably be circulating So I called this location this morning and spoke with a young man by the name of Joseph, he was very helpful and took time to help try to locate my package him just taking the time out trying to help me with a problem that Was ultimately my fault meant a lot to me, so I thought it was only right that i share my experience!!!! Thank you Joseph for that wonderful customer service that you gave me this morning.”
“The United States Postal Service,[1] USPS (United States Postal Service), is a federal agency independent of the executive division of the government that controls mail service in the United States.[2]Express Mail
It is a shipping method that guarantees delivery the next day, whether Sunday or holiday, to the destination. With the exception of companies that do not work on Saturdays, Sundays or federal holidays.
Priority Mail
Shipping in three or four days.
First class shipping
They are received depending on the distance between one to four days.
Delivery Confirmation
It is a service by which the Postal Service confirms the day and time of arrival at the destination of a letter or package. It is an additional payment to the normal shipping cost,
Certified mail
It is an additional payment service, through which the piece of mail to be sent has preferential treatment and the recipient must sign it as received.
Paid response
It is an additional payment service to the normal piece of mail through which the recipient must sign the form for this purpose, and which will be returned to the person who sent it. This service is both for national service and for shipments abroad.
Registered mail
It is an additional paid service that the user uses when generally sending a very important document. You can do this for national service as well as foreign service.
Sure
It is an additional payment, which is made when sending an order abroad. It is optional for national service.”
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“This post office is much much much better than the Birmingham Carrier Facility Downtown. They need to let the staff from this office help those running the larger distribution downtown. Always kind and helpful at this location. They actually make personal calls to ensure complaints are handled and fixed even when they weren't the staff directly responsible for the issues to begin with. I will continue to use this location for business.”