O'Reilly Auto Parts in Irondale, Alabama is a reliable and helpful automotive parts and services store. Located at 1709 Crestwood Boulevard, this store offers a wide range of products, including parts, tools, and accessories, as well as various services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store's staff is generally described as nice and helpful, with one customer praising the exceptional service provided by an employee named Curtis. He was able to find the necessary parts, install them, and ensure the customer's truck was running properly, saving the customer a significant amount of money. Another customer appreciated the staff's prompt and friendly assistance when they needed a new battery. However, the store has also faced some organizational challenges, with one customer noting that the staff was unsure about the availability of certain brake lines. Additionally, one customer was not pleased with the level of courtesy and customer service during their visit, indicating that the service is normally superb. Overall, the O'Reilly Auto Parts store in Irondale, Alabama is a reliable and convenient option for customers in need of automotive parts and services, with a staff that is generally described as helpful and friendly, despite occasional organizational or customer service issues.
I had a great experience. I went to get my battery checked because my car wouldn't start and I had to get a jump off. The worker that helped me was very helpful and told me my battery was weak. Although I didn't get a battery from there because it was expensive I really appreciate the help.
January 2024
People there are usually nice and helpful. But they can be pretty disorganized. When I asked what kind of brake lines they had, they didn't know and just let me walk into the warehouse-area to look for myself.They don't have as much stuff available as other O'Rilies. But overall, I've had a good experience with them.
September 2023
They charged my battery for an hour. Didn’t cost anything. Victor is a great professional worker.
