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January 2024 by Kathy L.
One would hope that transitioning from private insurance to Medicare would be somewhat easy. Elders shouldn't be required to call or go to Walgreens nearly every single day to make sure Walgreens employees are doing their jobs...right? I made a nice package for the Walgreens Pharmacy to help them know I was moving from CVS to Walgreens, my new BCBS RX Plan information and the list of medications I would need transferred. My CVS store closed the same month I turned 65, December 2023. I started notifying Walgreens in December that I was going on Medicare and made copies of my BCBS RX supplement insurance card to help the pharmacy get my information in their computer system correctly. I expect too much from Walgreens Pharmacy. I have gone in person 6 times and had my BCBS representative call to let the Pharmacy know my insurance changed 3 times. I no longer have private insurance because I am on Medicare with a BCBS supplement for prescriptions. Walgreens insists on using my old private insurance information and then sending me a text telling me I have insurance issues. For a week I have tried to get this corrected. We had a lot of ice/snow which shut the city down so I know to be patient as everyone needs their medication. My blood pressure medication isn't strong enough to deal with Walgreens!!! After 2 calls from BCBS to Walgreens this morning and my calling twice to make sure the insurance information is correct, Walgreens tells me I might get medication in a couple of days if it is in stock. They cannot tell me when medication will be available. I am dissatisfied with this store and employees. If you need your medication, do yourself a favor and go to another pharmacy. BCBS stipulates a couple of preferred pharmacies and if I do not use their preferred pharmacies, the cost per medication is higher. It is ridiculously higher. Publix gave away my blood pressure medicine for years. CVS didn't charge me for it when I had private insurance. To buy blood pressure medication now is nearly $50. That's not bad but the prescription eye drops and stomach pills are over $1700 if I do not use a BCBS preferred pharmacy. Walgreens told me on the 17th of January my medications would be available for pickup the 19th. That is not the case at all. Today is the 23rd and I have slim to little chance my medications will be available in the next couple of days. The health care system in this country is broken. I forgot to mention I went thru this same scenario to get a 30 day supply of medication last month. I made over a dozen phone calls in December using the BCBS RX insurance so why a problem with insurance in January? This process should not be so difficult!!!
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January 2024 by Deborah Mcgregor
The drive thru pick up your medicine needs major help !!!!!!Young employee that answered this Friday morning smacking her gum needs a class on how to talk to customers!
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January 2024 by Riley Masters
I wouldn't try and call. They do not answer when calling the pharmacy. I assumed they were on the phone with other people like the automated message said. But when I went in to pick up my prescription, phone was ringing OFF THE HOOK and they ignored it. Everyone ignored it.Also couldn't pick my scripps up until the next day. If I could've talked to someone earlier they couldve had them ready the same day.
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January 2024 by Pamela Ezell
I have been a long time customer of this Walgreens and have been somewhat happy with the services until it comes to my insulin. I am a Type 1 Diabetic, totally insulin dependent...meaning I WILL DIE without it. I'm on my last bottle of insulin and just got an email this morning they've pushed out my pick up date for the 3rd time. It's not like I can go a day without insulin. If you didn't order enough a courtesy call would help. I don't have enough to fill up my pump so I have no choice but to find another pharmacy.
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January 2024 by David Sharp
Staff are intermittent as of 12-20-23 some of the worst in town. My wife called at noon today after out patient surgery earlier in the day and asked if they could have her scripts ready so she would have minimal wait time and they indicated yes by 4 p.m., so she waited until 4:30 p.m. to arrive. The staff indicated nothing was ready and she would have fill out a new customer profile. They could have called her earlier to do this online instead of waiting until she arrived and then had her wait in the pharmacy with other sick people almost an hour to work her in. This is why I no longer go to this pharmacy and will not going forward and now my wife understands my concern earlier. Not professional, not caring, not staffed enough and certainly not considerate at all with the personnel they hire. I see most of their former good pharmacy employees now working at the Publix pharmacy.
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October 2023 by Harriet Westra
The following post was made by another user 4 years ago. Nothing has changed." Pharmacy staff is very rushed—hire more people or expand to meet demand"
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September 2023 by Allie Ploense
Sat in line for over an hour waiting to get a prescription, I would recommend using a different pharmacy.
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September 2023 by taliayha swoopes
Melissa in the pharmacy is a angel she helped me when I was having a mild allergic reaction. She has great customer service !! I am so happy she helped me and definitely will be back !! Thank you so much !! With people in the world like you keeps it turning you go girl !!
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July 2023 by Marcus Smith
By far the worse pharmacy in the world...the associates openely discuss patient personal information beginning with the lead pharmacist
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June 2023 by Jay Pow
I go in to get some cigarettes @ 930pm and ask for two packs of Newport menthols and the cashier hands me two boxes of the wrong cigarettes. When I ask him if I can get the regular dark green Newport menthols he insists the cigarettes he gave me are the same kind. They most definitely are not. Now I’m stuck with two packs of cigarettes I won’t smoke and I can’t get a refund or even switch out the packs for ones I use. Absolutely ridiculous how about training your cashiers to get what the customer wants and not throw a fit when they ask for the correct kind.
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June 2023 by Juan Carlos Paz
I don't understand why people are so sensitive now this days!... oh wait a minute, I know why. Lack of patience and extreme narcissistic ideologies. I read mostly all the reviews and those are nothing but bunch of cry, cry babies. I been going to this particular Walgreens for more than a decade and I've never have a bad service or a complaint about anyone that works there. My prescriptions are always in time and we always get the pharmacist when we need them. And don't worry about those cry babies. You'll always have my business.
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April 2023 by kristin ardal
The people who work here are very sweet. That being said , if your doctor call in a prescription and you need to take it in a timely fashion order to survive , you might want to use a different pharmacy. I have been here numerous times and been told they never got my prescription.
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April 2023 by DESTINI
can NEVERRRRRRR get in touch with the pharmacy. it’s been times where i was on hold for AT LEAST 30 mins. so now instead of being able to call, i have to drive up there for things that could have been handled over a simple phone call. very inconvenient
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March 2023 by R Spencer
This pharmacy has been the source of repeated frustration for me in recent years. They routinely don't give me all of the prescriptions I've called in, I'm usually missing the most important one. (I know, I'm a slow learner...I should check the bag EVERY TIME). But I keep thinking the oversight will be the exception, but it has become the rule. An important RX called in before Christmas was not filled before the holiday, fine, but then days after the holiday I finally called and they said they had no record it was called in. Today was probably the last straw... for months now they been closed for lunch from 2 to 2:30 pm, I even checked online to make sure they were open, ok fine. Today I arrived at 1:31 pm to find they changed their lunch hour to 1:30 to 2:00 pm. It takes unusually long for them to do refills. One of our family members only uses Pharmacy First (on Whitesburg Dr.), and never has any problems like this. The employees seem nice enough, so I'm not complaining about them. It's their system... it seems broken.
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February 2023 by D Delaney
I had a horrible experience attempting to get a vaccination. First the middle age white man who works in the pharmacy continues to say he can’t hear me. Which was fine then he asked my name which I provided. He then asked “well when did you make your appointment”? I replied about two hours ago on the Walgreens website. Then he stated well that can’t be correct because we printed the logs out 2 hours ago and there are no appointments on there. Mind you that is an issue for the business not the customer. (A professional response would have been allow me a moment to check on that sir. Not speaking to me as if I walked in randomly requesting vaccinations). I then asked if I needed to make an appointment at another location in a calm voice. Then he snaps no let me go check . At that point I politely told him I didn’t like his attitude and would rather go elsewhere, and proceeded to walk out. As I am walking away away I get about 10 steps and hear him loudly say I DON’T know what his problem is as a statement not a question. I then called and made an official complaint and was told the store manager would call. I got a call from the pharmacy Manager not the store manager which is who I was told would be calling and she apologized. Then Proceeded to ask me if there was anything she could do.?? Well I think reprimanding this rude employee would be a start of he is going to work in the medical field in any capacity he should learn how to speak to people. I am not your friend or coworker I was a customer.