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March 2024 by Faith Thornton
I moved into a new house. I have been renovating a forementioned house. There is old carpet and shrubbery out by the road, indicating that someone is now living at the residence. Also, there are curtains and lights on and cars in the driveway. The post office for Mastin Lake claimed to have delivered my package on February 26, 2024. My cameras and motion sensors did not detect anyone at the house at this time. I also put the green envelope in the mail and pulled the flag up to indicate new residence. Today is February 28 and the flag is still up and the green envelope is still in the box, indicating that no mail person has been by whatsoever. As of 8:22 AM this morning, they decided to return my package to sender because they claim that the property is vacant.
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February 2024 by lisa canter
They suck they said they tried to attempt to deliver a package knowing dam well only thing I got in my mailbox was my temu order and I literally met the mail man and told him to give me the mail
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February 2024 by B Briz
Absolutely the worst post office I have ever seen. They frequently ignore vacation requests. I have had to call from another country to get them to go repick up mail that was delivered, when I had already submitted a vacation request. Note: that I would to have to repeatedly call and call again for more than 30 minutes before they answered. The phone call goes to the supervisor's office, I have been told, and they are about the worst there is. It has been claimed to me that sometimes they are not in their office, and that is why it goes unanswered. I am pretty sure they aren't answering it even if they are in there. They actively avoid talking to customers. Though when they do get you on the phone, they will correct the situation. The last time I had a vacation request, it was ignored, and all my mail was delivered regardless. Unfortunately, I did not catch this. I wanted to complain that my vacation request was ignored, but the supervisor refused to come to the front as I was told it was too early in the morning.There are many days where mail is supposed to be delivered, but they don't get around to it. Often the mail carrier will lie and falsely enter the item was "delivered," as I am told the post office likes to see something done with a package each day, and then it may be delivered the next day. When I went there in person, I was told this happens to "thousands" of packages there, and I was not the first one.One time I noticed a postal carrier vehicle at my mailbox for a minute or two, and I went out. The carrier was a young man, listening to rap music, and he said he was busy writing a note that they had tried to deliver my mail, but that nobody was there. I asked why he didn't come knock on my door. He said he thought I would want to go to the post office and pick it up. THe problem is my route does not have a regular carrier, so a lot of the ones we do get are just awful and do a terrible job. I scolded him like a little child, in a respectful way without raising my voice, and told him I would be going into the post office the next day to report him to his supervisor. I did do so.There are numerous problems with this post office having serious mix ups. I did call one hotline to report them, but it was explained that any complaints would just go right back to the supervisors at the local post office. I was told that if it was serious enough, I could call or write to the federal post office in Washington, D.C., or that I could try to seek out the actual postmaster. I was advised that likely if I asked at that post office, I would be lied to or not given the information. I have not tried to contact the local postmaster. I have somewhat resigned myself to the fact that the people running this post office and some of the carriers are completely incompetent. You can't just say they are overworked, if they ignore multiple vacation requests, deliver mail to wrong locations, do not deliver mail at all, and are in some cases too lazy to get out of their vehicles to deliver the mail.As another example of their ineptitude. One occasion, I got a slip that I needed to go in to pick up mail (I legitimately was not there this time). Other information was missing. The older gentleman at the front desk complained the carrier was "stupid, stupid, stupid" - as it made his job a lot harder to find the package.The only way this place will change is if they get new leadership, are quick to fire the bad carriers, and make sure all routes have regular carriers (at least to a more reasonable degree than they are doing right now!). Until then, it will continue to be chaos with numerous problems and issues of all kinds. The comments on this post office are plentiful and harsh, but I am certain they mostly all are well justified.
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January 2024 by Chippy Chippy
None of our packages are being delivered to our community. All our tracking updates say held for pickup. This has been going on for months! If you live in a new community good luck with this post office. Use UPS or Fedex if you can. Also Amazon packages get sent to this USPS so having prime means nothing now!
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January 2024 by Jennifer Collins
I don't even know where to begin; this particular branch on Mastin Lake Road in Huntsville AL is one of the worst! No one ever answers the phone, my packages get lost, deliver other people's mail to me, important federal or government mail never makes it to my mailbox and some of the staff ( not all ) when I go inside is not friendly.
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January 2024 by Samantha Jo (Sammi Jo)
This is the worst post office in the state of Alabama they are the rudest staff that I've ever dealt with and the laziest staff as well. I mean they'll stand there just as and say anything just to keep from moving from the spot they're standing in I've never had so many problems getting my packages ever then I do with this post office I don't know how in the hell they just keep getting away with being there they need to shut it down fire everybody and just start a new post office with the whole new different staff. I've been waiting on many packages and never get them. Then my informed delivery will change status to delivered when I never received anything. I'm trying to file numerous complaints now...
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January 2024 by jmcleod16
Postal workers are fat, lazy, and incompetent
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December 2023 by Kaylynn G
How can FedEx and UPS deliver Christmas gifts with zero issues but, USPS marks "inaccessible" 2 minutes later?! FedEx was right behind the USPS truck!! 5 years of non delivery of packages......
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December 2023 by Amy’a Smith
Horrible post office I would not go there lady didn’t even give me options when mailing my belongings she just told me I needed to buy tape and I explained to her I usually don’t they just use regular and she told me she’s not doing it then didn’t offer me other options
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December 2023 by Taugené Morris
I ordered my graduation stole via Etsy. My package said it had been delivered in my mailbox on Saturday, November 25. This alone was weird because we do not receive packages over the weekend, especially because it was Thanksgiving break. Nobody could possibly let USPS through the gate. I spoke with a worker at the USPS and she tried helping me look for my package, but it was not in any of the mail boxes. She took my information and said she'd help figure it out. I hadn't heard anything from her until I saw her delivering mail again in which she received my information for the second time and said she'd figure it out. This review is not to place blame on her directly. However, whoever was in charge of packages that day seems inconsiderate enough to say they delivered something that was NEVER delivered. My stole has been made because I saw it in a video. So, this is not the issue of the person who customized my stole but a USPS issue. I am graduating from college on Friday, DECEMBER 8th and I planned to take graduation photos with the stole. My advice to this office is to only say something has been delivered if it really has been.UPDATE: I would like to THANK Ms. Kim, the manager here for taking her time to find my stole! It had been placed in the incorrect mailbox. She literally ran the route and looked for my package HERSELF. All I wanted was for someone to make me feel like they actually cared about my package for graduation, and she 100% did. Thank you!
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December 2023 by Eric Ferguson
It's awful how the mail carries for Mastin Lake post have gotten over the years. Time and time again the mail carriers in my neighborhood deliver mail and packages to the wrong address. If they delivered to same neighborhood all the time you'd think they would know each address by heart n who lived at the address. So to all the mail carries that don't care bout how they do their job. Go find another job that doesn't pretain to messing with people's mail. People need their mail delivered to them at their address not someone else's.
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October 2023 by Carol Melvin
If I could post less than 1 star I would. Delivery is awful. So is in person service. My mail to be delivered to me is rarely done. I missed a wedding and bridal shower invitation because someone decided to "Return to Sender" We still get mail for a dead person who has been dead for 4 years. Told the carrier and filled out several cards to stop mail, the family reported he was deceased several times. My personal mail gets returned to the sender. But yet a deceased person still gets theirs delivered.....Idiots!
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October 2023 by Jonathan Sisk
This has to be the absolute worst USPS in the country. I cannot believe how much mail and packages get delivered to the wrong house in my neighborhood. It’s like the mail delivery person can’t read a street sign. Don’t bother calling because they’ll just let that phone ring all day.
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October 2023 by Sharon Gray
Our mail carrier continuously retaliates by leaving our mailbox open every time we return mail addressed to the previous owners. I've reported her numerous times but nothing has changed. Very unprofessional, childish behavior.
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August 2023 by Keir Deriso
This has got to be one of the worst post offices in the country. Second time package supposed to be delivered from Amazon only to see that it was returned due to unknown recipient. Unfortunately I can no longer order thru Amazon unless the parcel service is changed to either FedEx or UPS. I simply cannot deal with Mastin Lake anymore. Never in my life have I experienced such horrible service.
