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November 2023 by vemitra alexander
I am so thankful for the great customer service shown by Ian and Andrew tonight! I travel a lot and you can tell by the wear and tear on my tires! I didn’t get off work until 5:25 which means I showed up at their shop right before closing; these young men stayed over to ensure that I could travel safely for the holidays! I most definitely appreciate the customer service because they could have easily told me no! Ian and Andrew explained to me in great depth all the things going on with my tires! I highly recommend TireDiscounters
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November 2023 by Adrian Hazlitt
Told me be here at 11:30 I got here at 11… it’s after 2 and they are still not done… I get it things happen… just give me a true time so I can plan accordingly.. I get that things happen but counter help should be more transparent and the guys in the back shouldn’t be standing around smiling and laughing. Get to work!
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October 2023 by Rich Ortiz
Outstanding service. I get all my tires at Tire Discounters service center. Friendly staff with a passion to find the best available solutions for your car. Five Star Service ⭐️⭐️⭐️⭐️⭐️
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October 2023 by David Brewer
Very good experience. Counter personnel were very knowledgeable and polite. However, there was a lack of tire techs to create a fast service. A simple tire repair/replace tool over 3 hours. Quality work, though!
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October 2023 by Missy Gaither
I highly recommend Tire Discounters! We had a flat tire on way home from vacation. We are from out of State which made things difficult. They got us right in and fixed our tire and we were back on the road. Very friendly staff and went above and beyond. Their generosity was a blessing.
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October 2023 by Vinny
Amazing experience. Took care of my flat tire right away. Customer service was incredible! Highly recommend
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September 2023 by William Schofield
Had a nail in two of my tires. They had them replaced in a few hours. I was shocked because how busy they were. Every bag had a car inside of it. Staff was very helpful. Will be back
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September 2023 by Mathew Hannah
The oil plug didn't leak before they changed the oil and it did afterwards. I took it back and they said they couldn't find the leak. Yet it leaked just fine in my garage floor. When I took it back, I also scheduled them to change the rear differential seal. After driving 90 min to get there and leaving it all day, they said they couldn't replace the rear differential seal even though I brought the gasket, oil and rtv. The only trained/certified mechanic who works there didn't seem like he wanted to do it when I dropped it off. He was busy fixing an axle for another truck. I picked up the truck without anything fixed and they kept all my oil, gasket and rtv. I called to get it back and said id come back the next day. When i arrived, they couldn't find it and left it at that. I had to demand i wasnt leaving without it. Then they found it. Took it to another shop and they said the oil is leaking from the plug and it's stripped out. They'd have to pull the entire pan to fix. I won't ever go to Madison tire discounter again. I bought a 5 year alignment so I'll find another shop of theirs, hopefully it's better.
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September 2023 by Patrick Posey
Booked an appointment online for advertised special (29.99) regarding conventional oil change and tire rotation. Received call next day confirming services and appointment time. Arrived for appointment and paperwork drawn up totaled $80.00! Asked why and was told that they do not have any conventional oil...all synthetic. So I must ask, is this an issue regarding poor inventory management or just some shady advertising gimmick to get you in the door?Went across the street to Firestone and they performed those same services for the same discounted price (29.99).
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September 2023 by Ashley
If I could put 0 stars I would. DO NOT GO HERE- THEY ARE IN IT FOR MONEY ONLY. My experience with this location of Tire Discounters was AWFUL. I went in with my air conditioner working but not cooling off as much as it should. It wasn't a big deal, but in August in Alabama it would be nice to have the full capacity of my AC. I was told that it would be $115 at baseline to evac the system and see what was wrong. When they figured out what was wrong, they called me from a worker's personal cell phone and did not leave a message. When I finally called them after several hours, they told me I had a leak in the system and It would be $1,000 to fix ($377 for the part, $145/hr for labor, freeon at $5/oz, and the original $115 for the EVAC). Absolutely not. I was told that if I could not afford it at this time, whenever I bring the car back, I would have to pay the $115 EVAC fee AGAIN. When I went and picked up the car, he then started making price negotiations like he was afraid he lost a sale- I could probably buy the part on my own for cheaper or if I come back within 30 days he wouldn't charge the 2nd EVAC fee because "it's August in Alabama and I guarantee you're going to want AC." I paid the $115 and left with no AC at all. I went to Phoenix Motors instead. They treated me with kindness and worked with me. In the end, I DID NOT HAVE A LEAK. They charged my AC for $140 and it is as good as new. Absolutely unacceptable service. Were they even going to buy the new part or just pocket the money and assume I'd never know? I repeat, DO NOT GO HERE. I still had to pay the $115 EVAC fee for them to misdiagnose the problem, treat me like dirt, leave me with absolutely no AC, and try to run away with my $1,000.
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September 2023 by Lee Fuqua
We went to this locations s we have many times in June for just oil and a rotation. Turned into brakes, rotors, calipers.. not the problem. When I came to pick it up I noticed the tires did not look rotated based on tread wear. Went in and the J employee said it had been done. Took his word but remembered I plugged 2 tires the week before that were both in the back. Went and looked and there the plugs were in the back. Calmly told him the weren’t rotated. He responds “how would you know” explained plugs “then show me”. Showed him plugs and then say “give me the keys and I’ll pull it around”. Like legit mad. Does the rotation while I wait. Pulls the car into the handicap spot, leaves the keys on the desk and never says a word to me. Own when a mistake is made, that would of kept my business on my other three vehicles.
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July 2023 by Don Gardner
Stopped there 5 years ago to get a bolt out of a tire. Had to replace the tire.any time I have a tire patched or repaired it is free.Good people to rely on and do business with.
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June 2023 by Peter Huegel
This team did a great job. I had an oil change,tire rotation and coolant flush. Came in at 8:00 am and back on the road at 9:20 am. This is my shop of choice.
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June 2023 by John
I’ve used this location for years because of the great customer service. 6 months ago I took a tubeless golf cart tire to be inflated. It took the guy 2 minutes and he didn’t even charge me. Took another golf cart tire in today and the guy tells me that he doesn’t have the equipment to do it. Tell me your too busy, or company policy prohibits it, but don’t lie to my face and tell me you can’t do something that another employee did in less than 2 min. Luckily, your competition down the street was happy to help me and will have my business going forward.
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June 2023 by Erica Harbin
Came home to a flat tire & took it to Tire Discounters the next morning. In & out within :30 & priced set of tires for my husband's truck. Have used this location several times. Always professional & courteous.
