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October 2024 by KJ
If you like renting a car and then arriving in a new city and being told they rented your car to someone else....you'll love these guys
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October 2024 by DCRiggs87
Hassle free, checkout was quick and seamless. Car was very clean. Front desk was very helpful and unlike previous reviews I received a receipt first thing the following morning after the returning the vehicle at nearly midnight. Whatever changes were implemented since the bad reviews have been very effective.
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September 2024 by Jeffrey Fish
Worst car rental service in the us. If you have to use DTS do not use thrifty. You will not get a reciept and spend weeks trying to get customer service. Which is a joke. There site says 7 days average to get anything. Use any other car rental service. O stars
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July 2024 by Mim Warren-Angelucci
Return was quick and easy with a helpful assistance.
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July 2024 by Homemadesoul
Very good experience getting a car, and dropping off. The local company office is impossible to get in touch with to obtain a receipt. The office numbers for Thrifty and Hertz lead to a voice message that gives an email address. Never got a response back. Finally was able to find my receipt through the Hertz website.
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April 2024 by Kate Williams
Showed up on time and with a reservation. No cars available, no explanation from the clerk, just my name about 12 deep on a waiting list behind people that have been waiting for over 2 hours.
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April 2024 by Samantha Garcia
Trying to get miscellaneous charges explained is a a nightmare. Had to message FB to get a receipt and received a copy that had other additional charges and 3 misc adjustments. No one could explain what there were. Went to my local counter and they could not help because it was a different system. Company is a joke.
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January 2024 by Chris L
Had a reservation but when I went to the counter to get my car - they said they didn’t have any cars available. There was a waitlist with multiple people ahead of me and they couldn’t tell me when they might have a car. I asked them to cancel the reservation and took an Uber. I called into customer service later and they didn’t have any record of the cancellation. They canceled it for me - will never rent from Thrifty.
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November 2023 by C C
This place is horrible! I showed up today to get my car. Because I didn't have a copy of my insurance policy or the app with it on it; they would not give me the car. My husband (who was boarding a plane at the time) scrambled to forward me our insurance info - all of it from his app. That was not good enough; the clerk made me stand there and email it to them. I had to get out of line while everyone else breezed through. I have never had to provide such detailed proof of auto insurance for a rental. My spouse rents cars on a regular basis and has never been asked for this info. I even gave them a credit card to hold for potential damages. This was embarrassing and humiliating! I will never use them again and I will continue to give bad reviews where I can and by word of mouth.
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November 2023 by lynn purser
Would not accept a major credit card. No appeal, just handed it back to me and said they did not accept the card. Another car rental place accepted it without question.
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November 2023 by Shad Bracken
Won't answer the phone, no one there to collect the car and can't get a receipt for expense reports. Pick someone else.
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September 2023 by Skyler Carter
Charged $148.48 on a $97 rental. Returned on full but charged for fuel. Won't answer the phone, called corporate they get no answer either but say they cant fix it as its a franchise even though they fall under corporate licensing. Had to call credit card company to dispute just bad business. rental agreement #y99383071 Aug 30 th to Aug 31
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July 2023 by Hillary Jenning
Website says desk closes at 12:30am. The customer support agent I spoke with on the day of travel told me this location closes at 12:30am. However, when we showed up at 11:45pm the desk was already closed, even though we had a reservation and they knew our flight information. We had to pay for a ride both that night and in the morning to return for a car (that we got from a different company!). When I emailed Thrifty about this issue and asked how they would make it better, they responded with: “I sincerely apologize for the inconvenience that you had.. Our aim is to provide customers with a service experience which not only meets, but exceeds their expectations. I regret that this was not your experience and I assure you that your comments have been taken on board.I would like to take this opportunity to thank you again for contacting us and we lookforward to serving you in the future.”I won’t be using Thrifty or Hertz in the future.
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May 2023 by Cindy Coker
This place is horrible! I showed up today to get my car. Because I didn't have a copy of my insurance policy or the app with it on it; they would not give me the car. My husband (who was boarding a plane at the time) scrambled to forward me our insurance info - all of it from his app. That was not good enough; the clerk made me stand there and email it to them. I had to get out of line while everyone else breezed through. I have never had to provide such detailed proof of auto insurance for a rental. My spouse rents cars on a regular basis and has never been asked for this info. I even gave them a credit card to hold for potential damages. This was embarrassing and humiliating! I will never use them again and I will continue to give bad reviews where I can and by word of mouth.
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February 2023 by Betsey B.
First, they gave me a car with faulty TPMS - which they told me about - I should have declined and made them give me a different car. Then I returned the car with a full tank of gas, got a receipt, and the next day, got an email with an 'updated receipt' charging me $50 for gas. The phone number on the receipt is a recording that tells you to send an email and then hangs up, so no real way to get to a human for help. Super sketchy business - I will not rent from them (or Hertz - same company!) in Huntsville again.
