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November 2024 by T Samuel
Brandon Mcelyea (District Team Lead) was extremely helpful. We are renting 6 units for a local non profit for use during the holidays. Brandon promptly responded to our phone call and met three of us at the property for a tour. He then allowed us to "save" these units for a time until our group could meet and discuss. Later, upon renting the 6 units, Brandon helped us download the app and taught us how to use it. (This training was given to older adults who are not necessarily tech savvy so an extra patient effort on his part. He made sure we had his contact information in case we experience problems in the future.) The property was spotlessly clean and seems particularly secure. We are very happy with our choice.
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October 2024 by Joshua Brest
Awesome facility and great place for storage
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October 2024 by Lawanda Kendall
Although it was easy completing the paperwork process and the representative meeting us was nice... it went downhill from there. Prior to signing agreement, he verified the information the representative had given over the phone was correct. It had been explained how I could make my payments, to stay “locked in” at my current rate. When I tried to make my payment(s), that agreement was not honored. After multiple attempts, using the app, I went to the local office. The manager stated he was not able to apply the payment at my current rate. He said there was going to be a rate increase in October, which he could not see at the time, because the bill had not generated yet. He told me September would still be the same though. Over a week later, I finally got a call informing me of my monthly rate - which had doubled! I wanted to speak with his supervisor, he had a fellow DM call me, only to say the same thing. I feel like my grievance was falling on deaf ears. Especially when he added that if I “had waited to receive the bill in the mail…” I would have gotten the notice of the rate increase. I explained how I had done my research and could have gone with one of the many rentals closer to my home, instead of going across town, if I was going to pay that amount for rent.
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October 2024 by Michael May
The guys at extra space storage on Leeman ferry rd are awesome. I'd highly recommend them
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September 2024 by Angel Merritt
I originally rented from this place because it was convenient with the location and I was allowed to enter at late hours which fits my schedule. Since the new company took over, we now have certain hours that we are allowed to enter our storage units which I still don't like very much but I'm getting used to. Other than that the staff is super sweet, the units are clean and the convenience of the app being able to add friends just for a moment if you need them to go pick something up is really nice I would recommend this place to anyone looking.
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September 2024 by Barb Lawrence
Brandon is Wonderful to deal with and the place is great and clean good prices! Brandon should be training everyone in customer service! A+++++
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August 2024 by Samantha Lynn
If I could give them more stars I would. I didn't need a unit after moving like I thought. I can say this that Storage Express went out of their way to hold and help me with the units. It's so refreshing to find a company that did and would go that far for their customers or possible ones. They will be a company I will go back to if I need storage I will never pick another place to store my things
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August 2024 by Bill Frank
I recently had to get a unit fast and Brandon was a GREAT help. he was fast & friendly.
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August 2024 by Dis' Guy
Brandon was a great help to a stressful situation. He was very knowledgeable and professional. Great job Brandon and thanks for you help and kindness.
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July 2024 by Temperance
Brandon is awesome. He always go over and beyond to satisfy me in whatever it is that I need….. Thank you, Brandon for Being such a nice person…
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July 2024 by Illiyha Gopher
The process of getting a storage unit was super easy and I love that the units can be controlled through Bluetooth. Brandon did an excellent job with showing me around and getting everything setup for me. I highly recommend this storage facility.
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July 2024 by Karen Matthews
Absolutely wonderful! Easy to access and everything is electronic which makes everything awesome to access! Manager was polite and very helpful. He was there when we first got there to show us how everything worked because it's all electronic but so easy! Best deal and place to store your things!
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July 2024 by Alice Rader
We rented a climate controlled unit this past week and moved in after having a horrible experience with a previous company down the street. It was very easy to sign the documents. The prices were just as advertised. Brandon had us signed in with in a few minutes. Surprise! You don’t have to keep up with keys, always an issue for us. Who had the keys last and where are they now? The entire complex is blue tooth. The buildings are clean and when you move in on a day that three out side temp is 98• you appreciate the 75• inside temp. It did not take much thought to decide we would move our other 2 units as well. We met Jeremy on duty in the office. He had us in and paper work signed in no time. So friendly and great to work with. He made our day easy and we were on our way to get other chores checked off our list. Thanks guys! so happy we found you.
AR
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July 2024 by Terrance Kendall
Extremely clean, extremely convenient with all the Bluetooth locks. Jeremy’s service was very thorough and helpful so feel fully informed of what is due, how to work things, and generally what I get out of the space. Highly recommend and actually affordable as well unlike every other facility we looked into. It’s a new location and is very apparent. Things are clean and in working order. Very pleased
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July 2024 by Tiffiny Vann
Nice and clean. Brandon was wonderful answering all of my questions, and I had a ton! He answered all of them with no problem!