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February 2024 by Maddie Harris
Tyler was very educated . He helped me find my exact shoe size, had a positive attitude and got me checked out in a timely manner.
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January 2024 by Ken
Have been a regular customer here for years with good results until today. Waited for at least 5 minutes wih 2 employees in the store waiting on 1 customer. Other customer left and I was never acknowledged even though no one else in the store. Another customer came in and was immediately helped. Mentioned I was there first and was prepared to buy but was now leaving. No apology from the employee. Won't be back. Went to Fleetfeet and was greeted at the door. Out with a pair of shoes in 5 minutes.
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November 2023 by Roger Breece
New Balance was started as an American shoe company at the beginning of the 20th Century so I support their well-made shoes, even though not all are domestically manufactured.I were a 13 extra-wide and they had my size in the shoe design that I bought.Thumbs Up ???
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October 2023 by Jay Monty
The sales folks were first rate; the shoes not so good. Very limited selection and sizes in store. The pair I chose are inferior to the old 642 Country Walker. I found this out after walking a couple of miles in the new shoes. I was looking for something similar to the 642 Country Walker but found none. This is why I went to the New Balance store, to find a replacement for my 642s. Once again, the sales folks were trying their best with what they had. Did offer to order a pair I may have been interested in buying; but, I chose not to go that route. I have put a few miles on the shoes I purchased and can certainly tell the difference in my old shoes and the new. The new ones are inferior and put pressure on the balls of my feet, causing swelling. They also strain my calf muscles and fatigue my legs within two miles of walking, model M840FLS. I cannot recommend these shoes for walking or running. The store can measure your feet for a proper fit, and that's good; but a limited selection is very bad. You may end up with an inferior model.
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October 2023 by Linda Stone
Steve was very knowledgeable, thorough, and very patient! I tried a few pairs of walking shoes and different inserts before deciding which one was best for me. I have a few foot issues, so I really appreciate that I can wear them for 45 days and take them back in that time frame if they’re just not working for me. I would definitely recommend this store to anyone looking for great sneakers!
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October 2023 by Dan Shultz
Staff was knowledgeable and service was quick. We talked about my 928s and my foot size as well as the ball of my foot ‘sliding’ a bit on long walks. They recommend an insert that was free due to the yearly coupon. Love my 928s
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September 2023 by C. Elmore
Excellent customer service. They offer a 3D scan of your feet to get your exact shoe size.
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August 2023 by Eugene Swilley
Very helpful staff in helping my daughter and I get the correct shoe sizes.
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August 2023 by gary thompson
Best shoes for my feet I do not have foot pain when I wear their shoes and insoles
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July 2023 by Bev Lawson
I have Five pairs of New Balance shoes. I love them BUT…the last pair I just ordered were disappointing because the tongue has been shortened and there is an elastic addition attached. Please go back to the earlier design. By the way, I’m 76 yo and I run about 15 miles a week. I rotate my five pairs so they wear evenly.
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July 2023 by Bonnie Roper
My sales lady was very friendly and very helpful. Explained the return policy should the shoes not workout for me.
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July 2023 by Alireza Hashemian
Hi I came today to exchange shoes and Steve helped me so much that I never seen customer service this good in my life he was very patient thank you
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June 2023 by Chasity Smith
The young man who helped me was super nice and knowledgeable of all products. He helped me find one of the most comfortable pairs of shoes I've ever owned. Highly recommended.
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March 2023 by Veranda L.
The customer service was excellent. I am a faithful NB customer and needed a new pair of running shoes. NB no longer makes my preferred style, but I was able to find a decent substitute. I'll shop Huntsville again.
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March 2023 by Morgann Peters
Sydney was FANTASTIC. Thorough, friendly, professional, and polite; I'm going to tell all of our customers to ask for him when Dr. Tibbs or Dr. Behmer sends them that way for shoes.
