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September 2023 by prabs vijayan
The wheel came off our rental driving on the highway. After barely surviving that, We had to jump through hoops with this rental agency. Will not rent with National ever again. Compromising passenger safety is non-negotiable. DO BETTER
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September 2023 by David Schneider
The National Car rental at the Huntsville International airport is one of the best National rental stations I have ever used and way better than any of the other Car rental company’s in Huntsville.
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August 2023 by Terry V. Morgan
Quick, easy, and exceptional customer service from pick-up @ Emerald desk to drop-off @ 8:00am. National teammembers went above and beyond to ensure customer satisfaction with a SMILE!!! Special shout out to: Kendra Williams and Travis Cohn. Thank you!!
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July 2023 by Darge
The best customer service experience I've had with a car rental company in many years. My initial check-out was fast and professional, the car was in great shape, and check-in went equally as well. When I checked in, Terynce McDonald at the Huntsville, AL airport was particularly helpful.
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June 2023 by Tina Langley
Hi, the service desk was wonderful, great customer service when I picked up the car. The car itself was great. I did get overcharged. I dropped off the vehicle before anyone was at the return desk, had an early 6 AM flight. I saw that they added, almost double to my final bill. I am not sure why that happened, I had contacted National through email and have yet to have a response. Seems excessive for an early drop off fee or if there was some thing with the fact that the office wasn’t open when I left the keys in the dropbox? This was for the Ford expedition that was rented the week of June 5.
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May 2023 by K J
I arrive on a Saturday evening and staff was lite but they made sure to get me taken care of. Terynce was knowledgeable and Kim was personable and they both were ready to help in any way. The return was smooth and easy just like the pickup. It would be nice to just get in the vehicle and checkout on the way out, but this is a smaller airport with much less traffic so I am not sure why anyone would complain about it, but hopefully it's on the road map.
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May 2023 by Steven Taylor
Our rental attendant Riley was amazing. He was very friendly, accommodating, and gave us great customer service! I will definitely be using National for my future car rental needs.
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April 2023 by Mario Mondragon
Excellent service, the cars are always clean and ready to use, the crew always with a big smile and super helpful. I really feel my self welcome. I always use National and i have no complains.
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April 2023 by Solinda Larsen
We got into Huntsville late and did not have a rental car booked. We made our way to the National desk and experienced amazing customer service from Champagne! She told us how we could quickly reserve a car, and we were on our way in less than 30 minutes. We received an upgrade to a luxury vehicle which was very clean, comfortable for all the passengers and was in great condition. If you are in Huntsville, are in need of a car and are looking to be treated with Southern hospitals, Champagne with National is the one to ask for!
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April 2023 by Jack Patterson
Overall I had a good experience. Unfortunately, there was a shortage of vehicles and I had to wait for approximately 25 minutes. The customer service and communication was excellent. I was assisted by Champagne G. who was very polite, welcoming and professional. She provided clear status during the waiting process and made time to check on me periodically until my vehicle arrived. Thank you for making my visit better by engaging and caring about my personal time.
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April 2023 by Adelle Pierce
National is my “go-to” rental car choice in Huntsville, AL. I travel to HSV frequently for work and the service from the National team ant the Huntsville airport location is always excellent! The cars are new and always clean. The staff is cheerful, helpful and courteous. Paris at the Emerald Booth is always a delight to see and work with. Jeff is quick and courteous at turn in. I love the cars and the entire team is awesome.
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March 2023 by Steven T
This is a shout out to the folks at National Car Rental at the Huntsville AL airport. To date, I've had two great experiences. The first is when I flew in 2 May 2022 when their no cars. The manager took care of me and found a vehicle - pretty much getting me out of a jam and on my way to a meeting. The next experience was on 23 February when I forgot my coat at the hotel after checking in the rental. The rental agents on site Shaniyiah and Katini (sp) took care of me, informed their manager, which lead to Shaniyiah driving me back to the hotel (in traffic). I got the coat and to my flight on time. It's rare to have this level of customer service in today's world and very appreciative that they got me out of a potential bad situation.
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December 2022 by Pavy Phangnivong
Out of all the National Car rentals I've rented from, this is by far the worst one. Emerald Isle has to be checked at counter and last four times in the last month service rep has been rude or overcharged me for something. Most airports you just walk up to car in the isle and drive out showing ID and payment at gate on the way out. One time was charged over $150 for a compact which should've been 32.50 based on my company's agreement. Called National HQ office and they fixed it and couldn't explained why that happened. If I didn't have to rent from there weekly per my company's requirement I'd go somewhere else.
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December 2022 by Tim Bessent
I am a contractor,and travel quite frequently. I've been working in Huntsville Alabama for the past 2 years. I'm always in a rental car. National Car Rental is by far the best. They have excellent customer service. Champagne G.and Kim are great Reps for the company.
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November 2022 by Renee Jones
My experience at Huntsville International Airport on Friday, Oct. 28, 2022 with my car rental was fantastic! After waiting for a bit, no fault of the attendant, Cheryl B. took excellent care of me. She was friendly, pleasant and knowledgeable. Her help was very much appreciated. Thank you Cheryl B. with National Car Rental!