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January 2024 by Katherine Moody
This place is the ABSOLUTE WORST! DO NOT JOIN THEIR MEMBERSHIP PROGRAM IT IS A SCAM! They are impossible to schedule with, you have to call every month to book 2 months in advance, there is no way to get in in less time or book further in advance. And then even after all that they will CANCEL and never reschedule, or CHANGE your appointment without even taking to you, and then LIE about it when you confront them! They have added fee after fee after fee since I joined, and increased prices, to where there is no financial advantage to using them at all, unless you book more than one service a month, which they don't want you to do; the manager told me herself she doesn't like for customers to book two services a month even though that is the only way there is any financial benefit to this program.DO NOT JOIN!!!Edited 12/4 to add: yet another appointment cancelled, another employee leaving, unable to reschedule of course. Must be as miserable too with there as it is to be a member they have such a high turn over rare.Asked to have Manager call last cancellation when I posted this review a month ago, of course they never bothered.Update 12/30: just cancelled my appointment in early Jan as well. 5th cancellation for the year. Another therapist must have gotten fed up with their chronic office dysfunction. Of course can't be rescheduled in Jan or even Feb. At least now they're allowing bookings further out, so I can have a appointments cancelled that have been on the books for 4 months instead of just 2 I guess ?. Still no word from the manager.
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January 2024 by RoseAnn M
Visiting with a membership in another state and called for a facial. Brittney was ready, she had already pulled up my record, and knew exactly what is used for my facials. Her facial was excellent. I was amazed when she said she'd been there only 2 years. Brittney is a real pro already.
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August 2023 by Bob K
Always my first choice. Easy appointments and excellent staff.
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August 2023 by Tina Sanders
This Huntsville, AL Location will not answer or return phone calls. I have been trying to make an appointment for a little over a week have left several messages and nothing. I can't vouch for actual service because a person has extreme difficulty getting to talk to a person to make an appointment.
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May 2023 by Janelle Monroe
My regular massage therapist was away so I used Natalia. She is totally wonderful!! Thank you!!
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March 2023 by Stacey Stone
Tried to book an introductory appointment and possibly restart my membership but it is March 24 you have nothing available until May 4th. No thanks.
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February 2023 by James Jay
Worst business run in Huntsville. Spent a lot of money here and the rude staff in the phone and lack of customer care / scheduling / postponing appointments that we waited for for months. Ridiculous
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October 2022 by Taylor Halcomb
I always have a great massage at this chain, it’s just hard to get in as they have a large clientele base. I’ve had multiple massages cancelled in the past year and it’s become impossible to use the credits I’ve amassed. I used to love this place but I wouldn’t waste my time coming to this brand.
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October 2022 by Brittney Sumners
DaNae was amazing! The ladies at the front desk also had great customer service. Massage Envy is the only massage place I use. I always have a wonderful experience. Thank you so much!
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September 2022 by Stephen C.
The on duty manager was rude to me. I have been unable to reliably use my benefits for so long that I currently have 18+ hours, in spite of using 90 minute sessions when I can. I have only been able to secure three massages since 2022 began...and not because I haven't tried. They NEVER have appointments. They are scheduling on 2 Sep for appointments in November! Previously, I gave up 20 minutes of my massage for a rapid tention relief and they upcharged me for it. Did they refund the 20 minutes I gave them...no. well, I guess I'm gonna have to eat those hours rather than continuing to pay for basically nothing.
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August 2022 by Yaritza W.
Do not join the membership program. They don't have the man power to take care of you, but they will keep charging you monthly fees regardless they can't fit you in their schedule. You'll have to pay too, if you put a stop to get caught up, which is impossible.
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August 2022 by Lauren Duenas
Be aware that both Madison County locations stay booked out completely months in advance. If you're a local considering signing up, you may end up paying just to rack up credits that are nearly impossible to use.I have been a member for 5 years and have not been to this location for over a year due to this issue. Luckily I spend half my time in the Atlanta area, where I can almost always get a next day appointment if not same day.I sincerely hope the Huntsville and Madison locations consider some options that will help alleviate this issue, as I see by other reviews I am not the only one having it.
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August 2022 by Meredith Uline
I waited 4 months for my appointment. Then find out it was cancelled because they didn't have my credit card on file. (I was paying with a gift card!) I booked over the phone and no one asked for any payment information. No one called to notify me, nor did I receive an email. I tried to reschedule and they are booking out into October. *This review is based solely on my experience with the front desk - not any massage therapists.
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July 2022 by Aaron Pendergrass
I had to cancel my membership. It's nearly impossible to get a massage appointment they stay booked up months in advance. Its not worth the trouble to sign up.
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April 2022 by Jasmine
I received the best massage from a lady named Tiffany. Very energetic and thorough with the specific massage I needed; however, staff up front refused to allow meTo ask questions about the service I did receive which is important to my recovery. They do not prioritize patients with a chronic problems, they also try to force you into a membership even when your certain it’s not what you would like. I left a message for the general store manager and I have still to this Day have never received a call back to address any concerns. This is a chain so if this location is this comfortableImagine what management is like. I asked to leave my number and a guy at the front desk said it’s against policy. How is that possible if you have my number to contact for a cancellation. To all my military battle buddies and friends please spend your money in town at a location that will be honored to serve you, Book you, and respect you coming in and out.PLEASE READ IN FULL!!!
