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“Julie in Decatur was very pleasant, helpful, and easy to work with on a new kitchen counter and backsplash order (we went with quartz on both). On install day, the installer called me and told me that I was on the schedule for later that day, and they had two installs to do ahead of me. They gave me a two-hour window that they were shooting for. After I sat waiting at the house for two hours, they showed up about 30 minutes later with the wrong counter pieces, so they were unable to begin the install. They rescheduled me for the next day and installed my counter tops but did not caulk any of the top where the quartz backsplash met the walls except in one location. When I asked why they hadn't caulked they said that was "painters caulk" and not in their scope of work. They beat up my newly installed door frame and sheetrock on both ends of the kitchen and said those things "just happen" with the install...now I'm paying my contractor to caulk and clean up the damage they did to the door frame and walls.
The counter tops looked great. The backsplash behind the oven was not cut correctly, the veining in the quartz on the backsplash of the oven piece does not match the veining on the piece to the right and it is very distinct. These two pieces were sized small enough they could have easily been cut from one slab so that they lined up appropriately.
FOLLOW-UP EDIT: Nicole reached out to me and reviewed the install pictures. She agreed that the two slabs to the left of the oven needed to be fixed since the veining was not running the correct way. Nicole offered to replace the slabs but could not guarantee further damage to the sheetrock or cabinets due to their installation clause in their contract. I told her we were unwilling to risk damaging the new cabinets and walls and would be content with NSC covering the additional cost we had to pay our contractor to caulk, mud, paint, trim the damage. Nicole reviewed my contractor's bill and refunded us the damage. We appreciated the company's effort to resolve the issues.”
6:30AM - 4:30PM
295 Cochran Rd SW, Huntsville
Kitchen And Bath
“Excellent customer service. Wesley was of a great help. He was able to locate and place an order for a replacement water heater (under warranty) AND delivered the water heater in two business days.”
“Upscale, beautiful showroom with the latest, quality bath and kitchen fixtures. Staff very helpful in making selections, presenting design ideas. Responsive to questions and followed through promptly and professionally on order. They also offer a selection of robes, candles, soaps, etc. to pamper yourself once project complete!!”
“Merry Lynne Dyer is the best! Highly recommend using Door Decor for your door and cabinet hardware. They have the best selection in town and some unique hardware that you won’t find anywhere else!”
6:30AM - 4:30PM
180 Jim Harding Way, Huntsville
Kitchen And Bath
“Prices were comparable or better than other plumbing supply stores around town. They were out of a couple items I needed but, I've been experiencing that everywhere I go lately. Seems like decent folks. They had an answer for all my questions.I did notice their hours are different than what google shows though. Guy at the counter said (6:30-4:30 M-F) & (7:30-11 Sat). I think they're the only plumbing supply in town that's open on Saturday.”
6:30AM - 3:30PM
1546 Jordan Rd, Huntsville
Kitchen And Bath
“This wonderful family owned company provided us with the most beautiful countertops and a perfect experience. The attention to detail and the hands-on care that we received throughout the entire process went above and beyond. We could not be more thrilled with the end result. Highly recommend without hesitation.”
“I know absolutely nothing about flooring and I also poorly calculated dimensions. The person that helped me is Rick. He should get a raise. He helped us figure out all of the right dimensions, pick out materials, and give advice on a project I’ve never done before. He did this all without making me feel stupid. Every worker in there is very personable and attentive to customers. Prices are also very good. I’m in college and money is tight, but this place made it easy on my wallet. 10/10”
“Purchased our kitchen sink and faucet at Parks Plumbing Supply. Lovely showroom with a good variety of products. Staff very knowledgeable. Located the exact product that we were looking for at a competitive price. Highly recommend.”
9:30AM - 9:30PM
2750 Carl T Jones Dr SE, Huntsville
Kitchen And Bath
“The store is AMAZING! It has a bottled water refill station, that comes out with cold water! The men’s bathroom is clean, and so nice! It will need soap soon, as an FYI. And, the store has a lot of cool stuff, and multiple clearance areas! I got a bunch of gift card holders there for $14! Thanks!”
“Southern Salvage always has what I need. I left HomeDepot to see what Southern Salvage had in bthrm sinks and boy, I got the hook-up. A glass sink w/vanity $125. A $400-$600 piece. Wonderful place to shop!!!”
“I really love and appreciate the sales staff! Kayla the sales manager along with her team went above and beyond my expectations. They treat your situation like it was their own. They make sure you are completely satisfied with your purchase! Thank y’all so much! God blessed y’all! Cabinets To Go is very lucky to have a perfect team at Huntsville.”
“Yassss! This store has everything you need and more! The customer service was top tier in this location and the store was tidy, which I can appreciate. I’ll return to this location often!”
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“Levi Hickson did our shower install. Levi did an outstanding job. The shower is beautiful. This was a new shower install over rough framing. The results were superb. Levi build the entire shower and installed the plumbing fixtures. It looks amazing!!”