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June 2024 by Frankie Wilson
I literally called for 2 seconds to ask a simple question and got the most incredibly rude employee. Hope this shop picks itself up from this most insane first impression
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May 2024 by Mik S
Jay is super helpful
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April 2024 by Anna-Kathryn Carpenter
The guys here are great - very knowledgeable, they don't try to oversell services, services are budget friendly. I definitely recommend them.
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October 2023 by Andee D
Jay is a great mechanic. He works on my 1974 VW super beetle and is very honest.
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August 2023 by Lisa Maxwell
I would not take my 74 super beetle anywhere else ! 20plus years we have used Johnson. He is honest, has fair prices and has the knowledge to work on the classics.Services: Transmission
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August 2023 by Jessshae Finch
I have had dealings with Jay for about a decade. Great guy and I would highly recommend anyone needing repairs to patronize this shop .
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April 2023 by david martin
This place is just good old-fashioned service and good quality work!!!
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February 2023 by Mel Mooney
Very helpful. Great prices on parts, and great advice for do-it-yourselfers.Services: General repairs & maintenance
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October 2022 by Billy Wilson
Talked to Dan, explained to him that I was new in the Bug world.He was super nice, took time away from his work to answer my questions and give advice, never acted short, or in a hurry, very pleasant and accommodating.Seem like good folks there
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August 2022 by john arnold
Great service for 2000 Passat.
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July 2022 by Rob Glasier
Outstanding across the board. Jay and crew breathe Volkswagen.Services: Oil change
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July 2022 by Marcus Kirby
I needed custom ac hoses and they did a great job! Thank you!
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April 2022 by Sonja Hallmark
Jay is always pleasant! Appreciate his services
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January 2022 by Van B.
I am new to the area and have had 2 mechanics working on my Jetta TDI for many years in Arizona. I couldn't get my car started and the owner thought I had to bypass my alarm but after doing my own research with kermatdi and my old mechanic my car didn't need a reprogramming on my ECU. He did correspond on email and called me once, but I had told him that I wanted to use my own oil, filter but he went ahead with a very expensive replacement of my automatic door lock mechanism. They only use Amsoil racing oil ( which I'm sure is very good oil) but I don't need it for my turbo diesel running at low RPM and I doubt it has any anti soot additives like my reasonably priced and reliable synthetic Rotella. So I pick it up and the bill is a whopping $530.00 including (5) quarts of expensive Amsoil (7.99 /quart I think) . I was kind is shocked especially since what had to be done and the cost of the parts and labor was never communicated to me or pre authorized. To his credit, Jay reluctantly gave me a bit of a discount to help be our but it wasn't as good as a military discount every veteran can get at TJ MAXX on Hwy 72. So I went to the fuel station and tried to hit the switch that opens the fuel door, but that switch and also the trunk release switch were both buried deep in the door. So I brought it back sb he did fix it on the spot and then came out and said " that was easy..." ( which makes me wonder why the buttons weren't installed correctly the first time) if I had been very low on fuel and his shop was closed it could gabs been a very big problem. Then I decided to check the oil level and it was clear to me it was overfilled. Then I brought it back ( again) and he checked it but made a comment that it " had to do with the inaccuracy of the dipstick" which is almost impossible because the yellow hard plastic dipstick funnel clicks into place and has no play. He also mebtokd he went off the " manual " that calls for 5.0 quarts but even if he changed the cartridge oil filter there is usual a little in the engine and in TDI forums most people say it holds 4.4 quarts which is about right from previous oil changes, so it definitely was overfilled win could have resulted in one is my rear seals failing as oil seeps over like it's NOT supposed to So I brought it to an oil express and they ignored me but I called up a Pep Boys and talked to a nice young lady who said to bring it in. They got me right in and the mechanic immediately asked " who did this" he removed at least half a quart and got the dipstick to the very top of the hash mark like it's supposed to be! I am a former Air Force firefighter and used to help my Army mechanic friends on my days off my first time in Iraq so I'm not clueless when it comes to how an engine works and how important it is to go off the dipstick and not just put a pre set amount of oil in based on what the book days without double or triple checking. I was planning a long cross country trip and he knew that but the only thing that inspired confidence was when the Pep Boys mechanic said " that's just about exactly where it's supposed to be now on the dipstick " I'm sure this shop does great work for their regular customers as they are the only specialized shop for VW and Audis, especially vintage and High performance ones. But I never got the feeling from Jay what I was a welcomed customer. I almost felt like I was a bother. Especially when I had to come back TWICE to inquire about other problems. Maybe I'll get a chance to have a more positive experience in the future and write a great review and take this one down to replace it with the most recent good review, but unfortunately I have be honest and share my feedback this time. I know one is his mechanics was out sick so I know he was shorthanded svs it was around the holidays but the shortfalls in my visit and expensive repair $$ still happened.
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August 2021 by Davie Lawrence
Great and friendly service!
