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June 2024 by Claire Tolomei
This office is wonderful to work with. They are always incredibly kind, super responsive, and a pleasure to chat with every time I visit the office. If you’re extra lucky, you may show up on a day where you’re greeted by the sweetest dog! I just want to give an extra shoutout to Kelly - she is a ROCKSTAR. :)
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January 2024 by Tim Brooke
He is the best insurance agent in the area !
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January 2024 by Aaron Lane
Val is very knowledgeable and helpful!
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December 2023 by Forge Youth
Joe Demos and his crew are the BEST! Not only do they take care of our insurance needs in a timely and professional manner, but they are also amazing at helping the churches and community with fundraising needs! These people are like family to us. We appreciate this group of professionals!!!
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December 2023 by Christina Moses
They are very professional and kind to work with me
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November 2023 by Christi Parker
Assistant yelled at me over the phone. I showed up in person and there was a filthy dog running around that looked like it had matted hair all over and the place was full of dog hair. it was gross. Not the nicest people.
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October 2023 by Karon Hodo
I must say that I have had State Farm in the past. But I have never had such horrible service as this operation has been to me. I’m not sure why so many five stars maybe their friends. Maybe they choose the people that they help. I had a claim with them, my tire hit the curb but no body damage they sent my car to a conclusion center making the claim $4,900 because of the bodywork. I absolutely needed no body work. Secondly, I called the claim department and ask a question. It was a dip in the road and my radiator hit so it burst. I asked only if they covered that they started a claim and cost me another collision within a year, I have a letter that states that it was not a collision from the claims department but the first collision. was my tire when I only hit a curb in the Walmart parking lot should’ve just been repair work not bodywork. The second one was not a collision but now that is on my record and causing my insurance to be high, I called and canceled and went to another insurance company and also lied to me AllState. Went back to Joe Demos September 27, 2023. I called September 25 and 26th. I guess they saw my name on the caller ID and decided not to answer so I called today as I was walking in still no answer for me ,Val came to the door and was very rude Val and asked me how can I assist you? I stated that’s me calling you I just wanted to see if you guys were avoiding my phone calls which you were because the phone is ringing and you wasn’t busy with anyone because you came straight to the door as I walked in. I was told by the claims department that, the actual physical business was able to remove the collision claim since it was not a collision I paid out of pocket $ $834.85 for radiator and then when I called Joe Demos , he said the claim department had to remove it. However, they have the worse customer service Joe Demos is the worst again I’ve had State Farm in the past not in this state absolutely horrific. The five stars has to be the people they choose to treat fairly. They have caused me more damage to my record than necessary, but to avoid answering the phone, for someone is very unprofessional, and when I came in, I was told that the underwriters cancel my policy. That was not true. I called and canceled my policy and went to AllState, which also lied to me. Val stated that’s what’s in the system. I stated once that is not how my policy canceled I cancel base on the unprofessionalism. of this company upon my first incident I had caught Covid and I had to continuously call to make sure that everybody was doing their job. They cost me out-of-pocket $600 out of my pocket on a rental. It took them so long to get everything together that I had to pay a $500 deductible plus $600 after my rental amount had exceeded. I have pictures that on my first incident that I did not need bodywork or a new bumper with my tire hit the curb, they created a fiasco, for me. I have never had a collision with another car only the curb, and I definitely didn’t have a second incident was my radiator some & wear and tear which I paid out of my pocket and this is how I have been treated so instead of answering the phone they chose to ignore me. and then today when I ask Val to print out the letter that I had sent to Joe, she said she couldn’t find it. There was no longer in there and I said sure you can so I sit there and then she actually looked, and she did not want to help me. This is a horrible way to treat someone to cause them to have two collisions on your driving record when there was only one. Not involving another vehicle only a curb if I could give zero stars , I would just be aware of who and what you’re dealing with. I have never experienced anything close to this .. Concerning insurance. One would like to think that they can be trusted. This is while we have insurance unbelievable but this is true.
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June 2023 by rick arbona
Excellent rates and communication. Very helpful in making sure I wasn't over or under insured. Highly recommended!
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March 2023 by Matt Duerr
2 separate roofers and the home inspector told my parents their roof needed to be replaced due to hail damage. The State Farm adjuster denied the claim. This is typical of State Farm and why I would never use them.
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December 2022 by Stephen Bradford
I would like to thank your State Farm Insurance company personnel at the Joe Demos State Farm Office for their excellent support. Insurance Account Representative, Val McClure, took care of all my question on property insurance. She also provided timely, detailed, and helpful advice regarding the insurance product I was purchasing. She let me know all the important information regarding the product coverage and cost. Ms. McClure was extremely attentive and she listened to all my concerns with a great deal of patience. She also ensured that I received all the information on insurance coverage by each line item in the policy.
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September 2022 by Jeremiah M. Hodges
Joe is a trustworthy guy. He does a good job for his clients. He is very thorough and detail oriented.
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September 2022 by Weston Wilkerson
They made everything easy to switch from another insurance company. Thank you!
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September 2022 by Josh Collins
Customer service was awesome and the agents in the office were really nice
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September 2022 by Jackson Priest
Polite, professional and efficient.
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September 2022 by Rita McAdoo
This is a GREAT insurance Agency! Everyone I’ve spoke to was very pleasant and helpful. I was able to acquire the insurance policy needed at a wonderful rate. Would highly recommend this agency to others.
