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September 2023 by Pamela Lowe
Ever since jerry damson sold the dealership it hasn’t been the 5 stars it used to be. I’m hoping this is just a learning curve. But when going in to get service you wait a long time just to have someone get someone to check you in.
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August 2023 by David Deutl
We're from out-of-state ..... way out-of-state, and had some brake issues. I made a convenient appointment and was put on lift as soon as I got there; described the issue and went to lounge (free topshelf coffee & teas, free snacks), service tech consulted with me within 20 minutes and gave cost &time estimate. Right on the money. Very clean & courteous and VERY reasonable prices. You never know when going to a dealer service center but these guys get an A+
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August 2023 by riyah ali
The service there was really great. Terrion helped me find the right vehicle for me.
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July 2023 by Jan Newsome
Great service! My husband always gets his Honda Civic serviced here. He had a Honda Accord that he drove for 30 years that they serviced for him. He bought a new Civic from the Jerry Damson, now Shottenkirk in 2020, he loves it. They always offer great service!
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June 2023 by William Butler
I have always gotten good service at this dealership. I've never purchased a car from them, but it's the only place I carry my Civic for service. They have a very comfortable customer lounge with complimentary water and snacks. They offer a shuttle service if you'd like to be dropped off and picked up in town. Best of all their prices usually beat independent shops whenever I price compare.
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June 2023 by 1234 Shakespeare ave
service ok..not spectacular..they have wasted my time.before telling me they had a car on the lot when it was actually 45 minutes away. also some of the car salesman seem very uninterested in test drive or selling cars. im.nit impressed at all.
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May 2023 by Ernest Limbo
Best auto service experience ever as long as the Bob Wallace service stays open in Huntsville, Alabama I'll buy Hondas , if It closes, I'll consider other brands great people great service reasonable prices
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April 2023 by Alinda Coiner
I've been working with David Terry for 23 years!! He's honest and easy to work with!! I absolutely trust him with my car and he doesn't try to sell you things you don't need like some places do. And the prices are reasonable. An oil ?️ change at Express Oil change is around $80. An oil change at Shottenkirk is around $55. At least it is for my Civic SI. I've had 2 Honda Civics in 23 years and I wouldn't trust anyone else to do work on them! I only use the one on Bob Wallace to service my cars!!!
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March 2023 by Rick Llewellyn
This service department has always provided good quality service. Please keep it open and don’t ever close it. I will not drive to the 72 service center. I own 3 Hondas now and have had Hondas ever since 1988.Service: General repairs & maintenance
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March 2023 by Andrew Sutinen
Service department manager David Terry and Team did an excellent diagnosis of the cause of my 2017 CRV dashboard sensor lights always coming on and staying on. They fixed the problem that afternoon! No problems whatsoever! Great work Honda service team. Glad to have the Bob Wallace Service Center able to serve the Huntsville Honda owners, especially those who live in South Huntsville! Driving to the Highway 72/University Drive/Madison Honda location is not helpful to the many thousands who live in Huntsville. Please keep the Bob Wallace location open. Thank you.Service: General repairs & maintenance
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March 2023 by Deborah Mcgregor
I came in they assured me it was the timing belt, then returned with same issues they assured me it was fixed, now today I called to make an appointment because the light has returned earlier but I was sick and did not want to spread what I had I thought their mechanics were suppose to be top notch I definitely am concerted , seems they have given me more problems than fix them.Service: Vehicle safety inspection
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March 2023 by amy o.
Fast, reliable, good value service for my SI and.Odyssey. Trustworthy and helpful advisors and mechanics who go the extra mile.
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February 2023 by Joshua Cash
I will not return. I brought my Honda ridgeline here due to needing mechanical work done. I had an appointment on Tuesday morning to drop my truck off for inspection. It was not inspected until Thursday evening. No one called to inform me of anything concerning my vehicle, I placed multiple calls to the office with run around and even left a voice mail without any call back. Then once my truck is repaired on Friday I arrive to pick up the vehicle and there is no inspection sheet or any type of information regarding what was performed. Just a payment sheet. I couldn’t leave without paying and there was no way of finding out any more information. Highly dissatisfied and will not even returning.
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February 2023 by Randy Cox
Just superb service top to bottom here at the Bob Wallace location. So thankful they kept this on the south side of town for those that grew up when this was the only Honda location in town. The service managers and auto technicians here are fantastic! Highly recommend!Services: General repairs & maintenance
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February 2023 by Debbie Quinn
I stopped to just ask how to change a computor option. They jumped right in and even showed my husband. Great friendly help
