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December 2023 by James McMinn
Lori was great at diagnosing and explaining the issues with my system. She was able to correct the problem and get me back online in no time.
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December 2023 by Gail Moore
Great customer service. Very responsive, always courteous and helpful. Halo prioritizes the safety and security of our home. We highly recommend.
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November 2023 by Ashlee Laughter
WORST SECURITY SERVICE EVER. - I was told during set up that I could cancel any time, which isnt untrue, but you sign for FOUR years and cancellation isnt simple and you have to buy out the contract & Also HALO cannot help you, you have to call the company that monitors the security, and email them or mail them a handwritten letter requesting the cancellation.Also, forget actually feeling secure, HALO doesnt provide any real devices for monitoring such as cameras & literally came in and put a sensor for motion in my living room, and one on each door.... nothing on the windows, no one asked me if i wanted additional devices or anything.Door bell camera ... what a joke. Weve had 2 since we started with them, both broke and are basically worthless. Get a ring doorbell IMHOIf you want the bare minimum in security and pay $50/mo for an app on your phone that is only useful in changing the temp on your thermostat and opening garage doors, then by all means go with HALO, but if youre actually wanting security dont bother.Lastly, Id like to add that Aimee does not care at all about customer satisfaction. Her attitude towards clients seems to be dismissive and she doesnt care if you are happy with their service or not, I mean afterall once youve signed the contract theyve gotten what they wanted which was your money so theres nothing to gain by providing any real customer service after that point.Service: Security system installation
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June 2023 by Claudia Fowlkes
Aimee is awesome. Did excellent troubleshooting. Great customer interaction.Service: Security system installation
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June 2023 by MJ Metzger
Very respectful and answered all of our questions. Great people all over
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March 2023 by Tiffany McGhee
Terrible customer service. The phone number doesn't even ring like normal businesses. It's a cell phone without a voicemail set up. Zero features. Didn't get a doorbell camera for months!! No one calls when alarms are set off. What exactly am I paying for again? The builder made me think this was the only security company I could use with my touchscreen panel. First time home buyer and believed them until I found out otherwise from a neighbor. A huge con. I wish I could go back before signing that contract. don't do it, adt is just a few bucks more (like $10).
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February 2023 by Chris Starling
Ammie gave us great service activating our system and installing additional devices. She took time to explain the system in a straightforward, understandable, and fun way.Service: Security system installation
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January 2023 by Laura Ragland
Security system was having issues. It wasn’t responding. Service call was needed to get things back on track.Aimee is very prompt, pleasant and professional during her visits.She’s always very helpful!
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November 2022 by Debra Weld
Kristi, Amy and the Halo Security System team did a great job installing my new security system, answering questions and following up to make sure everything was working as expected. Great team and customer service! Thank you!Service: Security system installation
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November 2022 by James Danley
Arrived on time and very professional. I needed a control panel reattached after tenants disconnected it. Kristy and her assistant discussed several upgrade options with me with no hard sell at all. I hope to work with them for my future needsService: Security system installation
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October 2022 by Kanesha JS, M.S. IT MNGT
I would not recommend this company. My alarm can be armed and I can open the garage, front door or back door and the system will be delayed about 10-15 minutes before alarming me. That's a big issue for me. If you change your WIFI you will not be able to close your garage or lock your front door via the Alarm App. You will have to call them and let them know and they will send a technician out and there is a $135 service call fee or you can purchase a device to be able to change your Wifi password on your own. My garage has not been able to close via the app for able 2-3 months now. I'm receiving an error "Garage Unknown". They're unable to troubleshoot over the phone. So now in order to get this issue resolved I would have to pay the $135 service call fee. It's a big security and safety issue for me.Service: Security system installation
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September 2022 by Martrena Haley
Best of the best home security service in the area. Customer service is phenomenal, I would recommend Halo Security to anyone. Aimee made me feel valued, appreciated, & was caring. She helped me resolve my problem with no hesitation. Thanks for all your hard work & support. Your team is the best.
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July 2022 by Your Local Guide
We paid to have multiple plugs/outlets installed and they did not do it. When asked, Blaze (owner of company btw) lied and blamed cabinetry people. Problem for Blaze is we have pictures and proof they did not and cabinetry people verified they didn't cover them. Asked for a fix and they said no. Asked for a refund and we are still waiting. I'd recommend going elsewhere.
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June 2022 by Sarah F
This company only cares about their contracts with big builders. They don’t care about the end user. Horrible customer service.
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May 2022 by Eric Smith
Terrible customer service. The rudest bunch of people I’ve ever seen.
