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December 2023 by T Neal
They help me out amazingly only 25 min I was done
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December 2023 by Ethan oxendine
Hung up on me. Heard the agent lift up the phone and hang up.
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November 2023 by Sarah Anne
BCBS is the absolute worst. They try to put as many obstacles as possible to submitting a claim in the hopes you won't follow up and they won't have to pay. There is no reason in this day & age that you can't submit an out-of-network claim online. I have asked several times and every representative has told me I have to MAIL in out-of-network claims; how archaic and SHADY! Then when I do submit my claim, they let it sit on their system for SIX MONTHS without processing it or following up. They only processed it after I called them. They will do ANYTHING to get out of fulfilling the contract you have with them. They are regularly in breech of the contract you have with them.ALSO, they WITHOLD information. I always call before I receive any services to make sure it will be covered. I ask what information they need to determine coverage, and first they give the run around, saying things like "we can't tell you if it will be covered" over and over again. Then, they tell me the diagnosis code is needed, so I give it to them. Then, they'll tell you if that's covered or not and the % that's covered of the "allowed" amount. When I ask what the allowed amount is, again I get the run-around. They don't want to tell me; they'll say we don't know or we're not allowed to tell you... How do you not know? I guarantee you know when you're processing the claim! And how am I supposed to make an informed decision if I don't know what the allowed amount is? There is NO reason to not tell me, UNLESS you're going to decide what the "allowed" amount is after you receive the claim so BCBS can pay less, which is UNETHICAL, or it's fluctuating every day... You KNOW what the "allowed" amount is and are choosing to unethically withhold that information. After going back and forth on this for a while, they finally go figure out what the allowed amount is (did they talk to a manager?? how are they all of a sudden able to tell me now...). When I ask how often it changes, they say they don't know. When I ask the last time it changed, they said it had been years. So again, WHY are you being unethical and hiding this information? When I finally receive service and submit my claim, it's denied. I call numerous times to get this resolved. After the 3rd or 4th hour-long phone call, I finally find out that the provider code isn't working because they haven't been credentialed with BCBS.... Something I never even knew was a thing! An "unknown unknown." I wouldn't even know to ask about that. And BCBS withheld that information from me as well when I was trying to figure out if the service was going to be covered before receiving said service. How would I know that an out-of-network provider still had to be credentialed; I wouldn't... It makes more sense in my head that the whole point of out-of-network meant they didn't have anything to do with BCBS paperwork/agreements. Apparently not. So, it all concludes with BCBS refusing to cover my service and blaming me and the provider, and not taking ANY responsibility for withholding information. I absolutely detest BCBS.
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November 2023 by Justin Bentley
Website sucks and doesn’t work with open enrollment. You should always offer insurance not just under circumstances.
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November 2023 by Samuel L
Has taken forever to respond to my doctor's requests for approval....only to deny my request.
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October 2023 by Joel Bortkewicz
Blue cross would rather have a patient take a prescription drug that has worst side effects cause it’s cheaper than allowing a prescription to be taken that would be beneficial cause it cost to much, life isn’t as important to a insurence company as much as it’s money supporting the company. One day those people that head the company will suffer from what they sell,
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June 2023 by Mikey B
Did not really care for customer service very impersonal seems non-interested as,they are explaining the coverages.
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May 2023 by Megan Vance
Negative stars would be a better rating for this company. I pay you hundreds of dollars a month and your staff is to incompetent to know the difference between a neurologist and an a optometrist. You haven't covered a single doctors visit despite having referrals and being in network and you are unable to cover prescriptions. $500 a month for birth control. Really??? Your ceo got a 4 million bonus last year. You people don't know a thing about health care. Get a degree in health care and then make decisions about my body. I PRAY THAT YOU KNOW THE FINANCIAL AND EMOTIONAL PAIN YOU CAUSE YOUR PAYING CLIENTS.
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July 2022 by judith reddoch
Need dental and vision
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July 2021 by Pamela Lewis
Good communication and very helpful
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July 2020 by Pama Lyons
Great dental plans
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July 2020 by David Bradford
Great customer service ?
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July 2020 by Matt Leigh
Very professional and helpful
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July 2019 by John OBryan
The only reason my wife and I have BCBS health insurance is because of pre existing condition's.
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July 2019 by Terence Houchin
What can you say. They are basically a monopoly and carry themselves accordingly. Misinformation is their business motto. Prescription drug coverage is a joke. One department barely knows what the other is doing. Announces they wont cover certain medications on the news but wont tell you the same thing over the phone. A waste of what otherwise could be a good company.
