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November 2023 by Dennis Faas
Went there to pick up an online order that has been confirmed to be ready 4h ago - they did not have it ready, made me wait 20 minutes and all I got was an apology.
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October 2023 by Shamrock Mermaid
As a gift got a set of bath and body works, chasing fireflies. I can’t stand the smell. My gift came from California with no receipt. Since I’ve shopped Bath and Body for years I thought I could easily exchange for the exact same things at same price with no issues as I have done in the past, the recent past. First the lady in the mall followed me around like I was gonna steal something. As if I didn’t find her before coming in saying I have other items to exchange. BEFORE I WALKED into store. She and the cashier talked to me so rudely. I couldn’t understand. It was as if I came in with attitude or was being a Karen which I was nether. I only wanted the scents I wanted to exchange. There was a 60% off sale, even with the scent what I was exchanging! Yet they try to say I have a difference to pay around $15! I will never understand why when it should have been an even exchange. If anything they would have owed me money! Due to the 60% off sale! But I only wanted an exchange! They are new items!! I’m so done with bath and body. You get a gift and you’re stuck with it no matter how nasty it smells. Bad business. Then corporate lies and say they are sending a gift card. It’s no wonder they are closing lots of locations. Bad business
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September 2023 by Casey Travis
I love this bath and body works on bridge Street they always have most scents in stock!It can get a little crowded in there as the store needs to be bigger in my opinion .
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September 2023 by Eve Towry
Kiera went above and beyond in helping me exchange my products! She’s very knowledgeable and very pretty and professional!
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September 2023 by Trisha S
This is my favorite store of all times, LOVE the 3-wick candles. Love Love the staff.
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May 2023 by Rebecca Broussard
Very rude “supervisor”Will definitely not shop there anymore
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April 2023 by Tina Bicknell
Extremely rude staff. The supervisor was not friendly and would not honor the sale they were having today. 10/10 do not recommend
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April 2023 by Lisa Turner
Rude staff. Rude management. I have been shopping here for years! Never again!!
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December 2022 by Monica Ramos
This is the worst BBW store I have ever been too, doesn’t even deserve a 1 star. All the cashiers were in a terrible mood, obviously they were just there for a paycheck and their 40% employee discount. From the beginning my cashier just didn’t look very happy and was hateful, I didn’t do anything but asked to be checked out. You would of thought it was a sin. As I looked at each cashier I could tell in their faces how miserable they were working there. I would ask the cashier a question and she responded very hateful and grabbed my products like if they were burning her hands and threw them in the bag. After given my bag it was super heavy and would give out at any time and tear. The cashier didn’t care to offer me another bag, I finally asked for one myself. I was so mad that I asked for a full refund and told them I would rather buy at another BBW. It was a different cashier that gave me the refund and of course she was hateful and didn’t care to ask what the problem was. She was throwing the products over to the baskets behind her with a big bang each time. Workers act like we the customers don’t have a voice when it comes to being mistreated at a store. I know this is the busiest time of the year but customers deserve respect, if it wasn’t for the customers your store would not be open, this is why customer service is so important. The manger Sara, if she gave me her correct name, said she would talk to her staff. Hope this review helps future customers about going to this BBW.
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November 2022 by Linda Bailey
Several employees working but none seemed very interested in greeting or assisting customers. Prices for sale items were not clearly posted. Cashier was friendly.Definitely prefer the " attitude and vibe" at the Bridge street location.
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July 2022 by Antonio C.
I love shopping at Bath and body works. The associates are always nice there when you need them. Friendly staff and store is always clean when I stopped by. Now I'm super excited for the buy online link up in store options now!! Yay!
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June 2022 by Tonya Novalis
I had placed an order online and picked up in store. The customer service was fantastic in my order was 100% correct and ready to go upon my arrival.
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March 2022 by Workaholic MBS
Best smelling store in the mall. We stopped because of the awesome pineapple display.
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February 2022 by Nick Dreaderz
Two of the employees told me that they had a buy 3 get 3 free sale going on in their body products. I went to the cashier with 6 body items. She then proceeded to tell me that none of them were free and that she had to "divide by 3 and add it to the total". So I'm basically being upcharged on a sale that reportedly said it was FREE.Thanks. Now I know I'm never going to come here again for being lied to and almost scammed out of my money
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September 2021 by Stephanie
great products with the best guarantee,, excellent customer service, coupons,.. always a pleasurable experience! one of my favorites places to shop.
