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March 2024 by Dhrumil patel
Good service
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March 2024 by Maci Mc Sween
I had issues with my rental from the start. I booked over the phone and i asked the guy twice if he was sure they would have a car available big enough to fit 7 people. He reassured me that we would get something big. We then go to pick up the rental and the 2 ladies at the front desk acted like this was their first day. They first tried to tell me my reservation was canceled and then when they finally found it they were trying to give me a Chrysler 300. We went back and forth for a few minutes and they finally found us something “big enough” which the car we got was still alot smaller then the car I initially booked. And mind you i paid extra for the bigger vehicle. Then they asked for my credit card for the hold and when i looked at the charge they charged me $901!!! Thry basically disregarded my previous reservation which i already paid for and charger me for awhole other rental!! I had to call customer service to get the first reservation refunded. And then when we finally got into the rental it smelled like weed! And it was a strong smell. I had my 4 year old daughter with me and i had to call somebody to come pick her up because i was not putting her in a car that smelled strong of weed. I will never rent a car from Avis again!!
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March 2024 by Paul Paul
Beware- They Over Charged for not bringing the car back full. Lucky I had both gas receipts and photos of the gauge. Rip Off!
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February 2024 by Justin K
Mind-boggling how many times they have left us (and many other customers with reservations) without rental cars, stranded and hoping for an Uber.
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February 2024 by Steve Spanogle
Avis is seriously going down hill quickly. I am a Preferred Customer with a weeklong reservation but I arrive in HSV at 9pm to find they have no cars. I am stranded along with another 20 folks at the Avis counter. Unbelievable poor service.
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February 2024 by Tham Saravanapavan
Conveniently located at the airport.
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February 2024 by James Myers
It’s my go to place
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February 2024 by Lisa Moyles
Fast, efficient and friendly. Car was great too.
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February 2024 by C B
Went out of my way to the airport to get a car bc usually they have better cars. Yea. Not this time . Showed up at my pick up time (8am) check in was really easy. The lady at the counter was really nice so this has nothing to do with the worker. She gave me a suv. I didn’t rent a suv! I thought it was just an upgrade. I got the car drove down the road realized it was not driving correctly and sounded strange to me. So I took it back . The lady at the counter was super nice traded my car for a newer full sized car that I rented in the first place . We go on our trip everything was perfect. Come back drop the car off a hour early. It was a young kid working . He just took the key I asked are you gonna check the car he said no it’s ok. Mind you I filled the car up at Walmart on Jordan lane . I leave the airport get home get a receipt they charged me 21 dollars for gas . Needless to say this time you lost a loyal customer . I always rentFrom them and this is the second time I have had issues . I’ll rent somewhere else !
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January 2024 by Steven Ranney
Avis continues to impress. Moved from other rental company to Avis and have been completely satisfied ever since.
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January 2024 by NYC Craigslist
Horrible customer service. Took employee 40 minutes to get our car because she was a slow worker and didn’t know how to use their system. When I got the car and came back to ask about marking dents and scratches, she said “what’s wrong now?”
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January 2024 by Meshell M
The rental process was quick and easy and the price of the rental was a lot better than some other car rental places
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January 2024 by arlene hostos
and fast, super comfortable car. I would return to Avis again. First time renting with Avis and from start to finish was such a positive experience, and my car was exceptional, I loved it.
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January 2024 by Rosalind Reid
Car was filthy
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January 2024 by FLC B
It's a Budget/Avis rental. Not the issue. However, I pre-rented a car and was told that I would be refunded if I turned in the car earlier than the date. I was charged for the two weeks, though I turned in the car after one week.Do not prepay!!!
