January 2024 by Brian S.
This branch (across the street from Riverchase Galleria), employs one of the rudest bank tellers that I ever had to endure. He's a black guy (mid/late 20's), after listening to him speak condescendingly to the customers in front of me (while standing in line), this ignorant, arrogant, gas lighting fool proceeded to pitch a nasty attitude towards me, BECAUSE I, ACCORDING TO HIM, WAS GIVING HIM TOO MUCH INFORMATION FOR HIM TO SIMPLY DEPOSIT CASH INTO MY CHECKING ACCOUNT. Instead of acting like a normal person, he decided to get his 'kicks' by trying to make me out to be some sort of freak for providing him my license and bank numbers. Him: "I only need your debit card, why did you have to go and give me this other stuff?" Me: "Because the last time I deposited cash, the teller asked for my drivers license (photo ID)." Him: "Well, that is something we never do". Me: "Isn't it better to know the customer holding the debit card is in fact the actual owner of that debit card, what would you do in cases where debit cards are stolen?" Him: Mumbled something incoherent and under his breath. -I've been a WF customer for 5 years, while this piss ant was still probably in high school (if that). I've always been impressed with customer service --until today. WF would be better off giving these teller jobs to people who actually appreciate the job, instead of making a diversity hire who thinks the color of his skin gives him pass on behaving like a halfway normal human being.
