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November 2023 by Sandy Harris
Made a 12:15 appointment to get two vaccines. Arrived on time and checked in. I finally got called to get the injections at 1:08!I was told they only had one pharmacist. That’s unacceptable ! Why schedule appointments if you have to wait 53 minutes to get the injections.Yes they were busy but people that came in after me were serviced before me.I asked if there was a manager in the store and was told he was working in the pharmacy to help them.Staffing is a major issue!
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November 2023 by Bill B.
Slow, inefficient and attitude. Resident growth in the area has made the problem worse. We need another option desperately.
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October 2023 by Woody N.
Unfortunately, the operation of the pharmacy in this store has become less and less reliable in terms of having prescriptions ready in a timely manner. I noticed this problem beginning 1Q2023. I don't know whether they changed their procedures; or implemented a new computer system. It is always a management problem whether in-store management or corporate. Long drive-through Lane vehicle backup and in-store long waits at the counter. The pharmacy does not react timely to prescriptions called in by my physicians. I harbor no ill will, but I do now hold low expectations for any performance improvements.Regretfully,WENjr
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October 2023 by Alicia Turner
This used to be the perfect pharmacy for us! We live close by and pass it everyday! I don’t know what has happened in last 30-60 days but service has gone down hill!! You wait forever to pick up meds, then order isn’t correct. You point out you were notified by text and app that it’s ready and they tell you that it’s incorrect and you should call. Then you call and you can’t talk to anyone and have to wait on hold for 10 minutes. Then when you get to Brian Harris the store manager he makes excuses and complains about number of calls keeping staff busy and they can’t do other stuff. All they will say is “sorry it can be ready in a few hours”. Then when you let Brian Harris know the level of service is unacceptable he tells you to call 1800 Walgreens and you get to wait on hold for another thirty minutes to talk to some person in another state. Bottom line…. Brian Harris refuses to acknowledge issues and isn’t interested in returning to the level of service from a year or two years ago! Which by the way was definitely when Covid was a problem! This store needs better leadership!
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October 2023 by Tenisha Coleman
This was by far the worst experience ever. I arrived 10 minutes before time for my 12:30 vaccine. It is now 1:30 they are still inputting my information for the 5th time. I filled out all my paperwork online last night and they lost it. He told me that I need to reschedule because it’s taking him too long to figure things out. I am Never and I mean NEVERRRRRRRRRRR coming back here or referring this walgreen to anyone. I will go out of my way to make sure no one visits this cesspool of a pharmacy.
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October 2023 by Natasha S.
Scheduled a vaccination appointment and have been waiting for over 30 minutes. Filled out forms online and had to refill everything. This is why I no longer shop Walgreens. Post COVID all locations have crappy and slow service. Steer clear.
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September 2023 by Alicia T.
This used to be the perfect pharmacy for us! We live close by and pass it everyday! I don't know what has happened in last 30-60 days but service has gone down hill!! You wait forever to pick up meds, then order isn't correct. You point out you were notified by text and app that it's ready and they tell you that it's incorrect and you should call. Then you call and you can't talk to anyone and have to wait on hold for 10 minutes. Then when you get to Brian Harris the store manager he makes excuses and complains about number of calls keeping staff busy and they can't do other stuff. All they will say is "sorry it can be ready in a few hours". Then when you let Brian Harris know the level of service is unacceptable he tells you to call 1800 Walgreens and you get to wait on hold for another thirty minutes to talk to some person in another state. Bottom line.... Brian Harris refuses to acknowledge issues and isn't interested in returning to the level of service from a year or two years ago! Which by the way was definitely when Covid was a problem! This store needs better leadership!
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September 2023 by Peter D.
This is one of the most inefficient Walgreens pharmacies with regards to filling prescriptions in Hoover. Thirty minutes waits are common at the drive through and absolutely is not an exaggeration. They have been terribly understaffed at this pharmacy for several years now. They just lack the ability to manage all the prescriptions they receive at this location. They need double the staff to handle the volume.
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August 2023 by Palma
The pharmacy periodically fills the prescription incorrectly. I'm surprised there hasn't been harm or even death from this pharmacy. They don't even read what the doctor sends.
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August 2023 by chuck b.
Slowest, most poorly run Walgreens pharmacy I have ever dealt with. Continual medication delays, incompetent staff, and long waits.
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June 2023 by Colby M.
If you can avoid this pharmacy do. Pulled up at 5:55 and they close at 6. Lady said they were closed. Unprofessional and extremely rude.
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May 2023 by Leah W.
Have never been to a slower pharmacy in my life. Doesn't matter the time of day, 30mins minimum to PICK UP A PRESCRIPTION. It's absolutely infuriating!
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April 2023 by Wendy C.
There were two ladies in this morning. Both were incredibly rude. Today is 3.31.23.. this was at 9:15am.They were incredibly rude to my daughter. This is the 2nd time this has occurred. Management should watch their tapes and listen to how their people speak to customers.
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April 2023 by joseph embry
Hate this place. The pharmacy staff are helplessly incompetent, and rude to boot. There is zero customer service. The whole corporation is corrupt. The only reason for me to patronise this wretched establishment is that my insurance demands it. If you are unfortunate enough to be in the same boat, be sure to check every bottle of your medication, for dose and strength. They got my Rx wrong again today, and they gave me the wrong medicine, again. It also happens to be the one with the highest copay that they duplicated, again. I have never had any other pharmacy try to sell me an incorrect or duplicate prescription, while also leaving out the one they'd texted me to say was ready.Robert Bork, I expect, would be burning in hell, if such a fate existed. It is where he belongs.
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January 2023 by Nate Bogdan
Extremely slow wait in both pharmacy queue inside and in pharmacy car line; need to hire way more competent personnel
