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January 2024 by Abby Taylor
My tires were ready earlier than the time expected! Speedy and great service! Prices were affordable and they were willing to work around my schedule. Highly recommend!
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January 2024 by Kat Couvillion
The people here are nothing but kind and helpful. Would fully recommend!!!
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December 2023 by Darius Seals
Worst customer service EVER!!
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December 2023 by Shayna Lightfoot
Both the check in/out associate and the serviceman who worked in my car were very kind, not pushy, and very helpful!
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December 2023 by Amber Jones
From check-in to check-out, my experience is always great. I don’t leave with the feeling that someone’s gotten over on me, I actually feel more knowledgeable.
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December 2023 by Stacey Stephens
The quality of service I recieve is consistent here at the Galleria Branch.
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November 2023 by BJ
This Riverchase Galleria location has the most caring and friendly people ever. I had an issue that they could have totally dismissed. Instead, Ms. Rica and Kenny made it right. They are 1st class. Thanks to Blake, too. He's such a sweet and polite young man.They all made me feel like I mattered, they worked with me with scheduling and they handled a problem one of the former employees caused. Now THAT'S customer service.
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November 2023 by Youmayu Kids
I saw my car’s alert about the front left tire’s low air pressure at 6pm. Found two nails in the tire at 6:05pm. Called this place at 6:08pm, brought the car in 6:20pm. Both holes were fixed by 6:55pm and I could safely go back home. Sincerest thanks for the excellent service.
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October 2023 by Susan Jackson
They did a great job of getting me in for my appointment and completing items for truck. Kenny was great to work with, very customer oriented.
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September 2023 by Marce Lim
This is the second time we have used this Pep Boys and they have taken care of us both times. Office staff (Kenny) took the time out to explain the reasons and/or consequences of services/repairs. Location is also a positive.
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September 2023 by Miranda Robbins
I called this store because they had goid reviews. I work a lot and drive a lot so i need my car to be safe. Blake was very helpful. I called and he ordered the tires that I needed and the price was good. The problem is... I asked them to check to see if I needed an alignment. They said my alignment was fine. I took my car to Toyota the next day for an oil change and they said I needed an alignment. I asked my bf to check the alignment and it is indeed off. I specifically went to pep boys because they're open on Sundays. I work every other day. So now I will have to take more time to get my car right so I don't mess up the new tires I just bought.
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September 2023 by Joyce Cattelane
This could have been a five-star rating. On September 20th Blake quoted me $150 total for a tire. It was installed on September 21st and suddenly the price was $183. Got it knocked down to $165.07. When I went to get into my car, I noticed two obvious scrapes under the door handle. The cashier "didn't know how they got there." They weren't there when I drove in. I am very careful with the exterior of my vehicle and have touch-up paint for just that reason. The cashier knew that I was going on a trip and offered to touch it up when I returned. I did it myself when I went home but it still shows. A very disappointing service call. ?
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September 2023 by Jason Broderick
The manager at this store was outstanding! I was driving down to Florida from Tennessee and had a tire that kept going low. I called ahead of time on my way into Birmingham and asked if they could squeeze me in. When I got there they said it would probably be an hour or two before they could get to my vehicle but when I explained I was really in a bind and trying to continue on my trip the manager said he himself would put my car on the rack and address the problem with the tire. He found the problem immediately and got me back on the road in no time. Thank you so much!
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August 2023 by Sweets McGee
Kenny and Zach are are my saving grace tonight. They provided top notch, professional, and caring service for me and they never treated me like a silly woman who didn’t know anything. They didn’t even charge me for their time nor did they accept money to go above and beyond like they did. I will go back to Pep Boys at the Galleria the next time I need tires, a battery, whatever. THANK YOU KENNY AND ZACH!❤️
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August 2023 by T Smith
Was in the area on business from out of town…low tire light came on and figured I had a leak. They got right on it…full inspection-full disclosure along the way-and had me in and out in no time. I highly recommend this PepBoys! Great people and great, fairly priced work!
