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February 2024 by Cody Kelly
Very friendly staff. Prompt and professional
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January 2024 by Kristi Piper
Wonderful, friendly, staff. Knowledgeable provider who genuinely cares for customers.
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January 2024 by Carla Parker
Went in almost two weeks ago, paid for my eye exam but she couldn’t process the payment for the glasses. Said her computer was not behaving. She said she would call me the following day to process the payment over the phone so my glasses would be ordered. She did not call, I cannot get through to anyone on the phone. This is beyond unacceptable. Would be great is someone would actually contact me as I am needed prescription glasses for the first time.
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January 2024 by LaToi Mushat
The staff is very professional and kind and helpful
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January 2024 by Clay Bryan
Shane at Pearl Vision in Hoover is awesome.Very kind and professional.Great doing business with her and this store ???
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January 2024 by Quinton Bell
This Pearle vision is A1- The customer service and staff was professional ,can’t think of going to any other place in the future.
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January 2024 by Lynn Malone
Dr. Larezia Williams and her staff took the time to listen and answered all questions for me and my family. They were very professional and attentive. I would recommend them!
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November 2023 by Neha Patel
ask if which tests are included with your insurance, some tests are not necessary and are the same . you will not if you dont ask before . and you will have a bigger bill than expected. get an explaination or print out your insurance covers. we had a bigger bill for some tests that were not needed.
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September 2023 by joie massen
Great service. Very friendly staff. Dr. Williams was a pleasure.
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September 2023 by Victoria Parrish
I'd give no stars if I could..first I leave thinking they put in my order for 6 month supply of contacts.2nd it takes them a month to get back to me only to tell me it never went threw. 3rd when I try again to get them to order the 6month supply over the phone they call me back 2 weeks latter to tell me my one contact ID waiting for me...I'd rather go to Walmart and pay full price
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August 2023 by Diane Marchant Cook
This place needs to be shut down..
Consumer Rip Off
Do not use Pearle Vision
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August 2023 by Proselia Cole
I had an appointment for an eye exam on June 6th of this year. Wanted to order contact lenses and was told that it was a special order and It would take two weeks to a month. No communication had to keep reaching out for info on my prescription. Now I have been told that it is out of stock when last time I was told it was specially ordered and had to be made because of my vision issues. Now have been told that there's no time frame as to when I will get my contacts. I could have gone somewhere else and have the ability to see better. Oh and when I asked for the prescription they would not give it to me even though I've already paid for it.
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July 2023 by Sam Cole
I had an appointment for an eye exam on June 6th of this year. Wanted to order contact lenses and was told that it was a special order and It would take two weeks to a month. No communication had to keep reaching out for info on my prescription. Now I have been told that it is out of stock when last time I was told it was specially ordered and had to be made because of my vision issues. Now have been told that there's no time frame as to when I will get my contacts. I could have gone somewhere else and have the ability to see better. Oh and when I asked for the prescription they would not give it to me even though I've already paid for it.
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June 2023 by R W.
They will tell you your glasses will be ready in 2 weeks or less, but that is a lie. Pretty good for the exam, but DO NOT order glasses from here. I've been waiting over 5 weeks and have not received a call, or a call back when I leave messages. I really wish I'd opted to pay at the time of pick-up.
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June 2023 by Portia Speed Brantley
Pearle Vision in hoover is terrible,I was lied to and bounced around by Alisha and ceasar they do not stand behind their work and have no regard for their customers. Neither my husband and I prescription where right and we are unable to use the glasses. People work to hard for their money to be disregarded.
