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“Went to the Hoover location and Jenny was amazing! We had to call for directions and she gave excellent directions. I went in for a new phone and the process was such a breeze. She even helped my girlfriend out with a new phone! 10/10 service!! Give her a raise she definitely deserves it!”
“Anthony, or also know as “slim”, I believe, was extremely helpful with getting me a new phone! I’m very appreciative and I would send anyone to him for their cellphone needs.”
“Josh P. provided excellent customer service. He answered all of our questions. He changed my screen protector for me, and went above and beyond. He was very polite and professional which isn't something you are able to get with customer service these days. He deserves recognition for his hard work! Thank you Josh!”
“I've been with Verizon for 13 years and this is the first review I have given a store because my experience was phenomenal. Amy McCoy at the Mountainbrook 280 store was a pleasure to work with. She did not try to upsell me, was extremely knowledgeable, and made a usually dreaded visit (from past experience) actually fun! Highly recommend this location!”
“I came into the pelham location in March to upgrade my S22+ to the 24 Ultra. I left after paying the taxes for the phone with both devices so I could get the data transfered from my old device to the new one. The next day I stopped by a corporate location to turn in the older S22+ for trade in value. I was told by the corporate location employee that I wouldn't have to pay taxes for the new phone had I purchased it from a corporate location instead of an authorized retailer. I was very upset of course, believing I had been cheated. I returned to the Pelham authorized retailer for Verizon, intending to return the phone. The staff told me that a $50 restocking fee would be required to do so. At this point I was even more upset at the situation.
After much discussion I learned that the taxes for an upgrade would be charged regardless. With corporate locations they charge the taxes for the full price of the phone over the 36 month agreement and the authorized retailers charge the taxes up front (this is the policy of those location). You still pay the same price either way.
The staff at the Pelham location handled this perfectly. Justice Gibbs and Megan Childress were very respectful, patient and professional during the transaction. I've rarely experienced this level of service. This is what I look for when deciding who to spend my money with. I walked in very upset and walked out informed and happy about my purchase.
I would absolutely recommend this location to anyone living/working in the Pelham, AL are or anyone driving through. Of the 10 or more Verizon stores I've visited this is 100% the best. Thank you Megan and Justice for taking such great care of me today.”
“Xxavier was over and above the normal representative for AT&T, Directv, and cell phone. He got EVERYTHING up and running with efficiency, professionalism, and compassion!!! He is the kind of worker who went over and beyond what is expected by the client and his company.
ONE OF A KIND!!!
Thank you Xxavier and AT&T!!!”
“So this is my second mom with this phone company and we have the plan that you can ride hbomax I guess I really like that they were very genuine and concerned about me saving money so it was a win-win I have two lines but I only pay for one and that's the great part”
“Would like to personally thank Felicia (from the bottom of my heart) with helping me through some account troubles I was experiencing yesterday. She was kind, patient, understanding and such a calming presence as I was very stressed. I came in pretty close to closing time and was very apologetic. She never made me feel rushed or hurried, but stayed with me until we were able to get it resolved. Top notch customer service. Thank you again, Felicia!”
“Amazing customer service!! And so fast! We had trouble finding a repair shop that had the screen we needed and Dee had us covered! We were in a time crunch and he made sure we were in and out very quickly.”
10AM - 7PM
6th St S, Birmingham
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“Jimmie Lewis is one of your best employees!! He was really good at focusing on what I needed and required. He has the natural ability to feel what customers are experiencing and able to understand and meet their needs. Thank you Jimmie for your excellent service.”
“My mom passed away in July, have not had any issues paying my bundle until I managed to lose my dad's debit card. He's paralyzed in a hospital bed so I'm responsible for two peoples information essentially. That being said Megan at my att store helped me get my bill paid and my internet activated”
“Bobby, Anthony, and Blake did an amazing job today! My sister and I came in to get our screens fixed, and we were in and out in about 30 minutes. Great job fellas!”
“They are the best friendly outgoing and make sure you have everything before you leave . They went over the rate plan the phones and protection plan. Daniela is #1 . Thank you for taking care of me and my new phone .”
“I came into your store on Saturday March 30, 2024 at 8:30 pm. After driving from out of town to the Apple Store. My phone had to have 3 hours of repairs so I could make it back home safely w gps. Apple wasn’t able to connect my att service back. So I had 30 minutes to get over to att. There I met a very kind young man named Bill. He went above and beyond to help me get my service bk up. He even stayed til 9:30, 30 minutes after he was supposed to close and go home. But I needed WiFi to complete set up of my service. He deserves much more of a shout out for everything he did to help me. He had a very disruptive customer all while helping me. He was very kind to them and tried explaining that what she needed was out of his doing. He has a baby on the way and I pray he does great in life! With a personality like his, he will go far!! Please commend him and praise him for being a dedicated att employee!! He was amazing!! Bill is all I know. Thank you. I was able to use my gps and made it home safely!! Thanks to him!! Williams Family”
“The Helena store is great. Shari was friendly, professional, and very easy to work with. I upgraded my iphone, had all my questions answered, and felt no pressure.”
“The most honest and best customer service out of any boost store ive ever been at. The owners hospitable and are more than fair and it rubs off on the staff. Gotta give credit where credit is due.”
“They got my phone in at the last minute and worked to get it finished quickly. The staff was really sweet and the guy that helped me was awesome. I'm always happy with my service at this store.”
“Brian F. was incredibly helpful, he went above and beyond for me to resolve an issue. Can't thank him enough for taking time out of his busy Friday to assist.”
“We had a screen replaced on our iPhone. We got awesome service from Justin who did quality work! And so affordable. We will be back if we ever need their services again.”
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“Our rep spent most of his days to achieve our requested outcomes...he was restless and he was exactly why I stay with AT&T...our rep deserves some type of reward for his dedication to obtaining the proper outcomes he achieved on my behalf and as a customer I'm extremely proud to have him in my corner.
Tom and Kelly Roper”