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“Went to the Hoover location and Jenny was amazing! We had to call for directions and she gave excellent directions. I went in for a new phone and the process was such a breeze. She even helped my girlfriend out with a new phone! 10/10 service!! Give her a raise she definitely deserves it!”
“My in store experience was at the Summit. The rep Zhevyn provided outstanding customer service! She was friendly, knowledgeable, and extremely helpful. Zhevyn was amazing! and courteous, attentive, and made sure I fully understood my options. I felt valued as a customer, and her positive attitude made a big difference. AT&T is lucky to have her! One of the best experiences I’ve had with AT&T. Great job!”
“John; The young man that waited on me was polite and was able to answer my questions and correct anything that I didn't really know. Everyone in the office was helpful and nice at the lakeshore office.
THANK YOU”
“After spending hours at the Apple store who said they needed to erase my phone to install a screen I called Cellaxs. He met me late at night after hours for an emergency screen repair, had it done in less than 5mins for 1/4 the cost of Apple, didn't require any phone reset or data loss. It's working perfectly. Amazing!!”
“I've been with Verizon for 13 years and this is the first review I have given a store because my experience was phenomenal. Amy McCoy at the Mountainbrook 280 store was a pleasure to work with. She did not try to upsell me, was extremely knowledgeable, and made a usually dreaded visit (from past experience) actually fun! Highly recommend this location!”
“Anthony, or also know as “slim”, I believe, was extremely helpful with getting me a new phone! I’m very appreciative and I would send anyone to him for their cellphone needs.”
“They got me in last minute, 15 minutes before closing repaired front and back of my phone and had my phone back to me without me having to wait! Great service 10/10 recommend”
“Brought in an older iPhone with a problem. They fixed me right up. Nice store quality employees you couldn’t ask for more A+ five star service. A guy named “Red” took very good care of me. Good job guys.”
“The store was so clean and customer service was A1. The service was very fast and knowledgeable about their devices. I love the fact it wasn’t a long line and prices were very reasonable. 5 stars from me”
“My mom passed away in July, have not had any issues paying my bundle until I managed to lose my dad's debit card. He's paralyzed in a hospital bed so I'm responsible for two peoples information essentially. That being said Megan at my att store helped me get my bill paid and my internet activated”
“So this is my second mom with this phone company and we have the plan that you can ride hbomax I guess I really like that they were very genuine and concerned about me saving money so it was a win-win I have two lines but I only pay for one and that's the great part”
“Jimmie Lewis is one of your best employees!! He was really good at focusing on what I needed and required. He has the natural ability to feel what customers are experiencing and able to understand and meet their needs. Thank you Jimmie for your excellent service.”
“I came into the pelham location in March to upgrade my S22+ to the 24 Ultra. I left after paying the taxes for the phone with both devices so I could get the data transfered from my old device to the new one. The next day I stopped by a corporate location to turn in the older S22+ for trade in value. I was told by the corporate location employee that I wouldn't have to pay taxes for the new phone had I purchased it from a corporate location instead of an authorized retailer. I was very upset of course, believing I had been cheated. I returned to the Pelham authorized retailer for Verizon, intending to return the phone. The staff told me that a $50 restocking fee would be required to do so. At this point I was even more upset at the situation.
After much discussion I learned that the taxes for an upgrade would be charged regardless. With corporate locations they charge the taxes for the full price of the phone over the 36 month agreement and the authorized retailers charge the taxes up front (this is the policy of those location). You still pay the same price either way.
The staff at the Pelham location handled this perfectly. Justice Gibbs and Megan Childress were very respectful, patient and professional during the transaction. I've rarely experienced this level of service. This is what I look for when deciding who to spend my money with. I walked in very upset and walked out informed and happy about my purchase.
I would absolutely recommend this location to anyone living/working in the Pelham, AL are or anyone driving through. Of the 10 or more Verizon stores I've visited this is 100% the best. Thank you Megan and Justice for taking such great care of me today.”
“Would like to personally thank Felicia (from the bottom of my heart) with helping me through some account troubles I was experiencing yesterday. She was kind, patient, understanding and such a calming presence as I was very stressed. I came in pretty close to closing time and was very apologetic. She never made me feel rushed or hurried, but stayed with me until we were able to get it resolved. Top notch customer service. Thank you again, Felicia!”
“Michael is freaking amazing and he needs a raise! I went to get my phone switched from Verizon to AT&T, and honestly it was stressful at first, but thankfully Michael handled everything great!”
“I bought a new phone from here tonight and the lady was the most helpful person she could be! I believe her name was Martha. She was 100% all the way through the process. I thank y’all very much.”
“They are the best friendly outgoing and make sure you have everything before you leave . They went over the rate plan the phones and protection plan. Daniela is #1 . Thank you for taking care of me and my new phone .”
“Wow, i received excellent customer service from Jalissa and Kevin! They were both knowledgeable and courteous in a timely manner. I also really appreciate how well the entire office staff is always ready to assist each other whenever I had a question. I noticed that they did that with all of their customers during the time I was there. It’s refreshing to see so many team players…it was definitely collaboration over competition!!!
GREAT SERVICE!!!?
Kathy P.”
“Enjoyed doing business with Emmanuel today along with his manager. I know I will enjoy our new fiber internet set up and our new phone service. It will be faster and better.”
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“My husband had broken his phone and had to go to Best Buy to buy a phone. Due to poor customer service at Best Buy, they would not set up his phone that he had just purchased until a later date (No excuse). So we had visited this AT&T location since it was so close. The customer service there was absolutely phenomenal! Ethan is fantastic! He was so kind, patient, understanding and so extremely helpful. I will go as far to say that 1.) The service from Ethan is the best service that I have received anywhere in a long time and 2.) the overall experience at this location is much more better than any AT&T location they I have ever visited. Up to that visit, I even debated keeping AT&T. Now, I am willing to continue my service with them and willing to drive further because I love this location so much. Ethan, I hope you see this review! Thank you so much for everything! You are amazing!”