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August 2023 by Lyndon B.
Called to make a service appt for my 2007 c280. Which is in mint condition. They said oh we can't look at it. If it's not 2010 or newer. Total bull crap. Very disappointed. Won't buy my next Benz from them at all. Don't go here
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June 2023 by Frankye J.
My daughter and I picked up her car from Mercedes dealership in Atlanta. She got two new tires but all the way to Birmingham we felt vibrations when accelerating. We knew we had to get it check before we head back to the ATL. We went Mercedes Benz Dealership in Hoover. Ryan was very helpful and answered all our questions. He took good care of us.
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June 2023 by Te T.
This dealership resolved the issue expediently! Made the above par excellence, customer experience as I've always had over the past several years of doing business with them!
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April 2023 by Rick Bates
Needed an emergency repair on our Mercedes-Benz Sprinter Class C RV. Took it in at 8:00 am with no appointment and was out by 10:00 am. They were incredible (replaced ABS sensor, changed oil, and fuel filter). Fantastic job with great service at reasonable cost.
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April 2023 by Google user
Needed an emergency repair on our Mercedes-Benz Sprinter Class C RV. Took it in at 8:00 am with no appointment and was out by 10:00 am. They were incredible (replaced ABS sensor, changed oil, and fuel filter). Fantastic job with great service at reasonable cost.
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January 2023 by Chelsea H.
I love this dealership. I didn't purchase my car there but I go to get service done. I've been able to make my appointments easily, great service, and they keep me updated and make sure I understand everything. Donovan was my advisor and he was great! Unfortunately he's not there anymore, I now have Ashton who is just as awesome. I'm someone who asks a lot of questions just to make sure I understand properly and they always have patience.
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September 2022 by L. Estevez
Went to get all the recalls and oil change done on our 2021 Wayfarer. Juliette and Mallory were very accommodating and the services were all done within a reasonable amount of time. We live in Florida and are very glad we made the drive. Highly suggest this dealership since the work directly with Tiffin.
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September 2022 by Barb Esler
Thank you Juliet for your excellent customer service. We are so pleased to know that we have Mercedes-Benz of Birmingham Service Department for any needs we may have with our 2018 Prism RV. Our Schedule A service and recalls were handled in a timely manner and we are so happy with the results. Juliet and the service team did a great job. Thanks to all!!!Service: General repairs & maintenance
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March 2022 by Burt C.
Any dealer that hits you with a market adjustment needs to be boycotted. Good luck with these guys!!!! Sticker price is a 40% mark up is that not enough?
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September 2021 by N Z
Great service. They stayed late to get us back on the road.
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September 2021 by Melody Paris
Got me in fast and did great work
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September 2021 by Pat Terrell
I was guided to get local help
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December 2020 by Reggie B.
We had issues with our GL550's cooling fan and thermostat malfunctioning during our drive across country to visit our parents. Even though the vehicle wasFrom the time I spoke to a service tech about my issue while we were pulled over on the highway outside of Birmingham: fo the service agent who set up my appointment and a place to park my RV; to the the service manager fo executed an overnight on the needed parts to repair my vehicle. These folks are top notch!! EVERY PERSON observed COVID-19 protocols, the service area was super clean, the customer lobby was comfortable with coffee, tea, soft drinks and plenty of snacks....all complimentary. My service manager was Donovan Santana. He was very professional and personable....TOP SHELF. He let us know he appreciates our patronage, and treated us and our vehicle's needs as if it was the only vehicle in the shop. Because of the team's efforts, all issues were completely repaired and we were back on the road and had a smooth, uneventful 5-hour drive to our parent's home.
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November 2020 by Lori C.
Excellent service and top notch customer service. Very friendly staff person waited on me for the service of my vehicle. The wait was not long at all. Attention ladies: if you take your car in for service, make sure you have a Louis Vuitton bag. There was 5 of us waiting for our vehicles and all 5 had a Louis Vuitton handbag Just a little humor for the review.
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November 2020 by Anna O.
Just purchased a Storyteller overland, and the van is amazing but the service here is even better! Micheal helped us out all day picking us up from the airport, getting us lunch, and filling our tank up! So incredibly helpful and answered our 600 questions about the van lol! Thank you guys!
